'Critical incident method' presentation slideshows

PERFORMANCE APPRAISAL

PERFORMANCE APPRAISAL. Performance Appraisal. ( 1) According to Edwin Flippo, "Performance Appraisal is the systematic, periodic and impartial rating of an employee's excellence, in matters pertaining to his present job and his potential for a better job."

707 views • 35 slides

PERFORMANCE APPRAISAL

PERFORMANCE APPRAISAL. Performance Appraisal. ( 1) According to Edwin Flippo, "Performance Appraisal is the systematic, periodic and impartial rating of an employee's excellence, in matters pertaining to his present job and his potential for a better job."

406 views • 35 slides

The Analysis and Design of Work

The Analysis and Design of Work. Principles of Human Resource Management 16 e Bohlander | Snell. Chapter Objectives After studying this chapter, you should be able to. LEARNING OUTCOME 1.

1.45k views • 26 slides

Consumer Satisfaction

Consumer Satisfaction. Outline. The concept of consumer satisfaction/ dissatisfaction Theoretical frameworks: Expectancy-disconfirmation theory Attribution theory Measurement and management of consumer satisfaction Consequences of satisfaction/dissatisfaction.

594 views • 18 slides

Communication Audits

225 views • 9 slides