'Bad news messages' presentation slideshows

Lecture 8

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Lecture 8

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Business Messages

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Writing Bad News Messages

Writing Bad News Messages. Three-step Writing Process. Planning. Writing. Completing. Purpose Audience Solid Evidence. Main Idea Relevant Points Right Approach. Revision Organization Overall Design. Strategies for Bad-news Messages. Convey the message Gain acceptance

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Writing Bad-News Messages

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Writing Bad-News Messages

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Agenda

Agenda. Informative writing exercise Review of good news documents Introduction to bad news messages Preparing to deliver bad news Negative news assignment. Informative writing exercise. Your goals in this exercise: to produce the clearest instructions possible

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LECTURE 7: MAINTAINING GOODWILL IN BAD-NEWS MESSAGES

LECTURE 7: MAINTAINING GOODWILL IN BAD-NEWS MESSAGES. CHAPTER 8 BUS 251. THE GENERAL INDIRECT PLAN. When the main point of your message is bad news, use the indirect order. Exceptions- 1. When you believe that the news will be received routinely.

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GEB 3213

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