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Knowledge Management and the Information Specialist: dancing in step or missing a beat?. Hettie Groenewald Erica van der Westhuizen Johann van Wyk Academic Information Service University of Pretoria 2 nd SLOSAL Conference, Midrand, 11 June 2002. Definition of Knowledge Management.

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Knowledge Management and the Information Specialist: dancing in step or missing a beat?

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Knowledge management and the information specialist dancing in step or missing a beat l.jpg

Knowledge Management and the Information Specialist: dancing in step or missing a beat?

Hettie Groenewald

Erica van der Westhuizen

Johann van Wyk

Academic Information Service

University of Pretoria

2nd SLOSAL Conference, Midrand, 11 June 2002


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Definition of Knowledge Management

  • Utilisation and exploitation of knowledge assets

  • Including all its info and its human experience and expertise

  • Ensure sustainability and competitive advantage


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Definition (cont)

  • Utilises its culture, processes and infrastructure to

    • Create, identify, capture, share, use & re-use knowledge

    • Adding optimal value to client’s knowledge

      base


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Types of Knowledge

  • Explicit (documented, recorded)

  • Tacit (expertise and experiences in person’s mind)


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Communities of Practice

  • A COP is a network of people emerging spontaneously

  • Held together by informal relationships

  • Sharing common knowledge, expertise and tools

  • Learning from one another


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Life Cycle of a CoP


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COP lifecycle

  • Potential

    Definition

    Role of Information Specialist


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COP lifecycle( cont)

2.Formation

  • Definition

  • Role of Information Specialist


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COP lifecycle(cont)

  • Commitment

  • Definition

  • Role of Information Specialist


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COP lifecycle(cont)

  • Active

  • Definition

  • Role of Information Specialist


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COP lifecycle (cont)

  • Adaptive – disengaging

  • Definition

  • Role of Information Specialist


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Knowledge chart


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Flow of Knowledge

  • Retrieval/collection (finding)

  • Organising/indexing

  • Creating Info/Knowledge products

  • Communicating/distributing


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Web portal

  • Search engines

  • Directories

  • News

  • E-mail

  • Chat rooms


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Objectives of the Infoportal

  • Supporttask performance

  • Create personal virtual KN space

  • Integrated access to resources

  • Search web info

  • Keep up to date

  • Support KN networks/communication


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Infoportal

  • Finding information

    Library catalogue

    Databases

    Internet

    Home page


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Learning to dance in step

  • The challenge

  • Ongoing process

  • Meetings

  • Effective communication


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Infoportal

  • Organising information

    Microdatabase tool


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Virtual workspace

  • Communication

    messages (e-mails)

    documents

  • Communities of Practice


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Infoportal

  • Support electronic publishing

    Articles

    Theses


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Choreography of the Dance

  • Case studies – Service Unit Vet Science


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African Goats

  • Website

  • Full text articles

  • Proceedings full text

  • Listserv

  • List of experts

  • Community of Practice

  • Indigenous Knowledge


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African Goats website


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KM and Infoportal

  • Ostrich experts – lecturers and researchers


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Ostrich

  • Virtual Group

    Messages

    Document storage

  • Knowledge flow and sharing - COP


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Ostrich – role of Information Specialist

  • Identifying the need

  • Virtual group – COP

  • Placing content

  • Supporter

  • Facilitator

  • Indexer


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Choreography of thedanceCase studies - Engineering


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Dancing a successful tango

Dancing a successful tango

Client

Information

Specialist


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Knowledge Management Tango

  • Interaction between Information Specialist and clients

  • Subject indexing

  • Capturing and storing


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ArchUP

ArchUP


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Architecture Microdatabase

  • Background

  • Access and control

  • Microdatabases

  • More needs


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Virtual Group

Virtual Group

Lecturers

Information

Specialist

Civil

Engineering

Explicit

knowledge

Tacit

knowledge


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Civil Engineering virtual group

  • Potential

  • Formation

  • Commitment


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[email protected]

Water @UP


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Water @ UP virtual group

  • Identify subject areas

  • Mapping area

  • Virtual group formed

  • Commitment


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Conclusion

  • Are we dancing in step with Knowledge management ? ?

  • Our role ? ?


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