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Knowledge Management and the Information Specialist: dancing in step or missing a beat? PowerPoint PPT Presentation


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Knowledge Management and the Information Specialist: dancing in step or missing a beat?. Hettie Groenewald Erica van der Westhuizen Johann van Wyk Academic Information Service University of Pretoria 2 nd SLOSAL Conference, Midrand, 11 June 2002. Definition of Knowledge Management.

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Knowledge Management and the Information Specialist: dancing in step or missing a beat?

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Knowledge Management and the Information Specialist: dancing in step or missing a beat?

Hettie Groenewald

Erica van der Westhuizen

Johann van Wyk

Academic Information Service

University of Pretoria

2nd SLOSAL Conference, Midrand, 11 June 2002


Definition of Knowledge Management

  • Utilisation and exploitation of knowledge assets

  • Including all its info and its human experience and expertise

  • Ensure sustainability and competitive advantage


Definition (cont)

  • Utilises its culture, processes and infrastructure to

    • Create, identify, capture, share, use & re-use knowledge

    • Adding optimal value to client’s knowledge

      base


Types of Knowledge

  • Explicit (documented, recorded)

  • Tacit (expertise and experiences in person’s mind)


Communities of Practice

  • A COP is a network of people emerging spontaneously

  • Held together by informal relationships

  • Sharing common knowledge, expertise and tools

  • Learning from one another


Life Cycle of a CoP


COP lifecycle

  • Potential

    Definition

    Role of Information Specialist


COP lifecycle( cont)

2.Formation

  • Definition

  • Role of Information Specialist


COP lifecycle(cont)

  • Commitment

  • Definition

  • Role of Information Specialist


COP lifecycle(cont)

  • Active

  • Definition

  • Role of Information Specialist


COP lifecycle (cont)

  • Adaptive – disengaging

  • Definition

  • Role of Information Specialist


Knowledge chart


Flow of Knowledge

  • Retrieval/collection (finding)

  • Organising/indexing

  • Creating Info/Knowledge products

  • Communicating/distributing


Web portal

  • Search engines

  • Directories

  • News

  • E-mail

  • Chat rooms


Objectives of the Infoportal

  • Supporttask performance

  • Create personal virtual KN space

  • Integrated access to resources

  • Search web info

  • Keep up to date

  • Support KN networks/communication


Infoportal

  • Finding information

    Library catalogue

    Databases

    Internet

    Home page


Learning to dance in step

  • The challenge

  • Ongoing process

  • Meetings

  • Effective communication


Infoportal

  • Organising information

    Microdatabase tool


Virtual workspace

  • Communication

    messages (e-mails)

    documents

  • Communities of Practice


Infoportal

  • Support electronic publishing

    Articles

    Theses


Choreography of the Dance

  • Case studies – Service Unit Vet Science


African Goats

  • Website

  • Full text articles

  • Proceedings full text

  • Listserv

  • List of experts

  • Community of Practice

  • Indigenous Knowledge


African Goats website


KM and Infoportal

  • Ostrich experts – lecturers and researchers


Ostrich

  • Virtual Group

    Messages

    Document storage

  • Knowledge flow and sharing - COP


Ostrich – role of Information Specialist

  • Identifying the need

  • Virtual group – COP

  • Placing content

  • Supporter

  • Facilitator

  • Indexer


Choreography of thedanceCase studies - Engineering


Dancing a successful tango

Dancing a successful tango

Client

Information

Specialist


Knowledge Management Tango

  • Interaction between Information Specialist and clients

  • Subject indexing

  • Capturing and storing


ArchUP

ArchUP


Architecture Microdatabase

  • Background

  • Access and control

  • Microdatabases

  • More needs


Virtual Group

Virtual Group

Lecturers

Information

Specialist

Civil

Engineering

Explicit

knowledge

Tacit

knowledge


Civil Engineering virtual group

  • Potential

  • Formation

  • Commitment


Water@UP

Water @UP


Water @ UP virtual group

  • Identify subject areas

  • Mapping area

  • Virtual group formed

  • Commitment


Conclusion

  • Are we dancing in step with Knowledge management ? ?

  • Our role ? ?


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