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INTERPERSONAL COMMUNICATION

INTERPERSONAL COMMUNICATION. DEFINITION. The exchange of information - a vital part of everyday life Three categories -Oral -Written -Nonverbal. COMMUNICATION GOALS. Obtain useful information Develop trust, show caring Aid patient self-understanding Relieve stress

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INTERPERSONAL COMMUNICATION

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  1. INTERPERSONAL COMMUNICATION

  2. DEFINITION • The exchange of information - a vital part of everyday life • Three categories -Oral -Written -Nonverbal

  3. COMMUNICATION GOALS • Obtain useful information • Develop trust, show caring • Aid patient self-understanding • Relieve stress • Provide information & problem solving skills • Encourage acceptance of responsibility • Encourage activities of daily living

  4. PURPOSES OF COMMUNICATION • To inquire • To inform • To persuade • To develop goodwill

  5. COMMUNICATION IN NURSING Nurses communicate while: • Assessing patient care • Planning patient care • Implementing patient care • Evaluating patient care

  6. NURSING COMMUNICATION • Nurses who communicate clearly to patients get: • more cooperation • more feedback • more clarity

  7. POOR COMMUNICATION often results in: • Loneliness • Unhappiness • Poor productivity • Emotional and physical problems • “The whole task of psychotherapy is the task of dealing with a failure in communication”- Carl Rogers

  8. EFFECTIVE COMMUNICATION -The six Cs • Clear • Concise • Consistent • Correct • Courteous

  9. EFFECTIVE COMMUNICATION • A positive attitude • Being a good listener • Maintaining confidentiality • Being considerate & courteous • Preserving self respect • Seeking understanding

  10. INEFFECTIVE COMMUNICATION • Sender did not send the message they thought • Receiver didn’t hear the intended message • Verbal and nonverbal messages conflict • Message disguised by sender • Words with multiple meanings • Abstract/confusing message • Receiver prepared to receive another message

  11. ELECTRONIC COMMUNICATION • Cell phones and pagers • Facsimile machines and scanners • Computerized information systems • Electronic mail (email) • Internet • Laser printers • Modems, laptops

  12. INTERNATIONAL AND REGIONAL -Need to consider: • Time zones • Holidays • Customs • Language • Clothing

  13. DOMESTIC & INTERNATIONALCOMMUNICATION • Be aware of regional differences • Research customs of communities • Be aware of religious holidays • Do not make culturally or religiously-based jokes • Do not imitate language or accents • Be aware that words can have different meanings

  14. LANGUAGE • Avoid clichés, figures of speech • Avoid cute, fancy, trendy words • Use specific terms • Be aware of multiple definitions • Avoid slang/jargon • Avoid abbreviations/acronyms • Use visual aids

  15. HOW DO WE COME ACROSS • Professional attire • Arrange for privacy • Sit arm’s length away • Relaxed but attentive • Facial expressions and tone should be friendly & interested • Pay attention to body language of patient

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