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Qualities of an Exceptional STSO/Leader. STSO Ad Hoc Committee: Alison Juliano Bill Reitsma Scott McKellips Javira Harris Darrell Robinson Lynn Oliver Julie Olson. An Exceptional STSO. An Exceptional STSO. Tools and Support:. Examples of Commitment.

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qualities of an exceptional stso leader

Qualities of an Exceptional STSO/Leader

STSO Ad Hoc Committee:

Alison Juliano Bill Reitsma

Scott McKellips Javira Harris

Darrell Robinson Lynn Oliver

Julie Olson

examples of commitment
Examples of Commitment
  • Gives feedback on a regular basis to assist the individual and the team
  • Makes sure people get the breaks they need
  • Partners with ICMS coordinator to create safety in raising issues
examples of inspiration and optimism
Examples of Inspiration and Optimism
  • Real World Scenario:
    • STSO created healthy competition with a commitment to acknowledge anyone on his team who beat his TIPS score;
    • Worked with team members to identify their areas of weakness and raise their scores;
    • Worked with team to limit distractions;
    • Had team members with particular strengths mentor others to raise scores; and,
    • Followed through on the promise.
  • Result: Team members focused, excited, energized.
examples of inspiration and optimism8
Examples of Inspiration and Optimism
  • Real World Scenario:
    • STSO introduced “Whale of a Job” award;
    • Identified someone on team with excellent performance one day and gave her a plastic whale;
    • Made that team member responsible for identifying the person to whom the whale would be given at the end of the day’s briefing.
  • Result: Team members motivated to become the top performer
example of intuition and instinct
Example of Intuition and Instinct
  • Real World Scenario:
    • STSO noticed two team members who were not engaged;
    • Identified different reasons for their lack of attention;
    • One, fatigued, was sent to do another task while “recharging”;
    • The other, unchallenged, was given a task that challenged and engaged her.
  • Result: Team members got what they needed and so did the organization
example of creating calm
Example of Creating Calm
  • Real World Scenario:
    • TSO raised concern about another team member;
    • STSO validated concern;
    • STSO addressed other team member in private and coached/mentored him;
    • The issue was not allowed to fester but, rather, was managed and resolved at lowest possible level.
  • Result: Team members were able to focus on their jobs instead of on the conflict
example of credibility and authenticity
Example of Credibility and Authenticity
  • Real World Scenario:
    • Shorthanded on Christmas night; STSO was dealing with incident reports as well as baggage;
    • TSOs needed help the STSO couldn’t give in the moment;
    • STSO acknowledged the need, expressed support, and asked for five more minutes of patience;
    • TSOs saw that all were at their maximum, redoubled their efforts and, when STSO came to help, most of the work was done.
  • Result: Team members knew the STSO was in it with them and together they got it done
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