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Il Workflow dell’ A.M.

Il Workflow dell’ A.M. Error return. Aggregator. Major Task. Task detail. Customer. Trouble Tickets Management. A.M. Bug FIx - /PEV (Little Prj ) / Evolution project. nuovo. II° level. Analysis. TICKET Create a new request. S.P.O.C. Si. Problem. approved ?. No.

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Il Workflow dell’ A.M.

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  1. Il Workflow dell’ A.M. Errorreturn Aggregator Major Task Task detail Customer TroubleTickets Management A.M. Bug FIx - /PEV (Little Prj) / Evolutionproject nuovo II° level Analysis TICKET Create a new request S.P.O.C. Si Problem approved? No Estimation of detail TakingRequest Takingat II° Liv No Emails planning Activities Detailspecificationrequirement criticism? Si request info Autorizzata? Calls Si development No No Macro Analysis Start development Fixing New action Operational meeting TICKET Create a new request I° level OperationalSupport Evolution Test attached Verify development? Si To testing managing Critical outcome No No Manage Offline Ok deleted released management … certification Close Close

  2. Il Workflow dell’ A.M. Descrizione fase Ritorno negativo Aggregatore Faseprincipale Cliente TroubleTickets Management A.M. Correttive - /PEV (Piccole Evolutive) / Evolutive nuovo Ass. II° livello Analisi TICKET Creazione richiesta di supporto S.P.O.C. Si Problema Approvata? No Stima di dettaglio Presa in carico In carico al II° No Emails Pianificazione Attività Dettaglio specifiche del requisito Critica? Si Richieste info Autorizzata? Calls Si Sviluppo No No Macro Analisi In sviluppo Correttiva nuovo S.a.l. Operativi TICKET Creazione richiesta di supporto Ass. I° livello Supporto / Operativo Evolutiva Test Indirizzato Collaudo Sviluppo? Si da testare Gestione Criticità Esito No No Gestione fuori linea Ok Annullata Rilascio Gestione … Certificazione Chiusura Chiuso

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