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CER

CER. (Cisco Emergency Responder) Paul Dial and Teresa Shibao. Agenda. What is CER Terminology Why CER is needed? How CER Works NCAR’s CER architecture NCAR’s 911 Call Routing What NETS needs to remember. What is CER?. Cisco Emergency Responder

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CER

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  1. CER (Cisco Emergency Responder) Paul Dial and Teresa Shibao

  2. Agenda • What is CER • Terminology • Why CER is needed? • How CER Works • NCAR’s CER architecture • NCAR’s 911 Call Routing • What NETS needs to remember

  3. What is CER? • Cisco Emergency Responder • An application running on a pair of servers (primary and hot standby) that provide emergency service personnel with the call back and location information of the caller.

  4. Terminology • PSAP: Public Safety Answering PointA PSAP is a call center that is staffed with emergency dispatchers who receive 911 calls. • ERL: Emergency Response LocationAn ERL defines a physical area within a building or property within which emergency response personnel can find a 911 caller in a reasonable amount of time.

  5. Why CER is Needed(Call flow without CER)

  6. Why CER is Needed(Call flow with CER)

  7. How CER Works • Retrieves phone information from Communications Manager • Retrieves phone location/port info from switches • Maps port/phone to ERL • Maps ERL to gateway to route outbound 911 calls • Routes PSAP call back to calling party • Notifies UCAR security via web, email, phone for all 911 calls.

  8. NCAR’s CER Architecture

  9. NCAR’s CER Architecture

  10. NCAR’s CER Architecture (cont.)

  11. NCAR’s 911 Call Routing • 9911 – Call routed directly to PSAP, NCAR security also notified • 1911 – Call routed to NCAR security, PSAP not automatically notified • 911 – Call routed to NCAR security, PSAP not automatically notified

  12. What NETS needs to remember • Port labels in switches need to be correct. This information is used by emergency services personnel to locate the caller. • IPT team adds new switches to CER. This allows CER to track phones.

  13. Questions?

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