CER
Download
1 / 13

CER - PowerPoint PPT Presentation


  • 131 Views
  • Updated On :

CER. (Cisco Emergency Responder) Paul Dial and Teresa Shibao. Agenda. What is CER Terminology Why CER is needed? How CER Works NCAR’s CER architecture NCAR’s 911 Call Routing What NETS needs to remember. What is CER?. Cisco Emergency Responder

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'CER' - nansen


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

CER

(Cisco Emergency Responder)

Paul Dial and Teresa Shibao


Agenda
Agenda

  • What is CER

  • Terminology

  • Why CER is needed?

  • How CER Works

  • NCAR’s CER architecture

  • NCAR’s 911 Call Routing

  • What NETS needs to remember


What is cer
What is CER?

  • Cisco Emergency Responder

    • An application running on a pair of servers (primary and hot standby) that provide emergency service personnel with the call back and location information of the caller.


Terminology
Terminology

  • PSAP: Public Safety Answering PointA PSAP is a call center that is staffed with emergency dispatchers who receive 911 calls.

  • ERL: Emergency Response LocationAn ERL defines a physical area within a building or property within which emergency response personnel can find a 911 caller in a reasonable amount of time.


Why cer is needed call flow without cer
Why CER is Needed(Call flow without CER)


Why cer is needed call flow with cer
Why CER is Needed(Call flow with CER)


How cer works
How CER Works

  • Retrieves phone information from Communications Manager

  • Retrieves phone location/port info from switches

  • Maps port/phone to ERL

  • Maps ERL to gateway to route outbound 911 calls

  • Routes PSAP call back to calling party

  • Notifies UCAR security via web, email, phone for all 911 calls.





Ncar s 911 call routing
NCAR’s 911 Call Routing

  • 9911 – Call routed directly to PSAP, NCAR security also notified

  • 1911 – Call routed to NCAR security, PSAP not automatically notified

  • 911 – Call routed to NCAR security, PSAP not automatically notified


What nets needs to remember
What NETS needs to remember

  • Port labels in switches need to be correct. This information is used by emergency services personnel to locate the caller.

  • IPT team adds new switches to CER. This allows CER to track phones.



ad