Review, revise and renew your support contracts online with SCA

2. Review, revise and renew your support contracts online with SCA July 2009

3. Introduction to Support Agreement Manager/SCA Key functionalities of SCA 9-minute automated demo How you might use SCA Why should you care? Getting online access Resources Outline

4. What is eSAM/SCA? • Support Agreement Manager is the umbrella name that encompasses three versions of our online contract renewal tools. The version for customers with large or complex contract environments is called Support Contract Assistant, or SCA • SCA is a free, HP developed, web-based application, which provides customers the ability to manage their HP support environment online www.esca.hp.com

5. Support Agreement Manager tools get you there FASTER Express Express Simple, intuitive interface Small contract environment Just a few clicks to renew Comprehensive functionality Large contract environment Search, sort, and filter File export/download SCA REVIEW, REVISE, AND RENEW CONTRACTS ONLINE Full SCA functionality + Self service environment Support contract management New quote creation Support price lookup PartnerWorkbench www.esca.hp.com

6. Key functionalities of SCA • Ability to review, revise and renew support agreements and HP Care Packs online * • Create customizable downloads - information about support contracts, quotes, and equipment lists for budgeting and asset management purposes • Look up product warranty and support availability information • See proactive notifications – we’ll send you an email when a contract is approaching expiration so you can ensure you’ll always have HP support * Note: HP Care Packs can be viewed and changed online, but not renewed.

7. SCA home page How did we get here? 1. Log in to SCA. Alerts section provides informational messages about system status and specific actions that might be required for your agreements. Online support is available during business hours in some countries. Review, edit and renew contracts, quotes, and transactions. Links to other usefulsites and tools. Look up support and warranty information on HP products. Manage users and personalize your SCA profile. Give us feedback.

8. Automated 9-minute demo of SCA Available in multiple languages… You can view this demo anytime at: http://esca2.americas.hp.com/demo/ScaDemoEnglish.html

9. How you might use SCA • Rather than wait for the yearly renewal to make updates and changes needed, go online and make updates as they happen • Avoid the crunch at renewal time • Just want a snapshot of all products under HP support? • You can create your own customizable file download and get just what you need on to your PC in minutes. • Ready to renew your contracts? Do it online in SCA! • Need to check when Warranty expires? Use SCA! • Have a contract question at 5am or 9pm? • No need to wait for tomorrow’s business hours - use SCA!

10. Why should you care? • SCA displays only HP Services support agreements and HP Care Packs online • SCA does not display Statements of Work • Access for global accounts is available, however, it will require logging in to each country’s SCA instance for visibility • SCA is not completely automated; much of the work you request online will be completed by contract administrators behind the scenes • Working online allows HP to respond faster; using SCA’s forms to enter changes or renew your contracts makes your wishes very clear and easy to process. • SCA displays contracts and HP Care Packs that you purchased directly from HP • You will need to work on services purchased via a Partner, with that Partner, and will not have access to those items within SCA

11. How you might use SCA • More flexibility – you can work from wherever, whenever you wish, 24x7 • Rapid response – using the online capabilities of SCA eliminates sending written communications to HP or waiting for return phone calls • Higher accuracy – using SCA ensures your changes and renewals are processed just as you transmitted • Transaction tracking – you can track when and what work you’ve done on your contracts • Controlled user access – you decide who can review, who can modify, and who can renew - it’s up to you • Security – SCA uses advanced encryption software and a password of your choice

12. “The latest update of SCA is VERY cool and MUCH faster. Please thank the HP SCA development folks… GOOD JOB - much quicker now, nice clean layout of information, ordering easier…!” • Large US Enterprise Customer

13. Help is available! • Self paced training is found athttp://education.hp.com/sca/sca.htm • Brochure which highlights the power of SCA • Automated 9 minute demo provides an overview • PowerPoint slide deck with detailed screen shots/how-to information • Automated simulations on key functionalities • How to renew a contract • How to make a change to an existing contract • How to customize and download a spreadsheet of information • Live Chat is offered in some countries during business hours

14. SCA customer website http://education.hp.com/sca/sca.htm 9 minute automated overview of SCA 2 page brochure,can be printed 75 page training document Screen shots with key functionalities 3 to 5 minute automated demos

15. SCA review • Increased productivity since each phase of the contract management process can be performed quickly over the Web – Review, Revise, and Renew online with SCA! • Added convenience of accessing current support agreements online 24x7, whenever you want, from wherever you want • Increased efficiency as HP monitors agreement expiration dates and proactively notifies you when each agreement is ready for renewal • Greater peace of mind and more control with timely and accurate contract renewals ensuring continued service without interruption and verification that all critical equipment is adequately covered • Extra support when it’s needed, with HP ready to assist you online at the click of a mouse with online Live Chat; Chat is available in some countries such as the United States and Canada. • Want to know more? Watch the 9 minute demo on SCA, check out the SCA brochure, or view the several pieces of self-paced training documentation and demos available at http://education.hp.com/sca/sca.htm

16. Give SCA a try! • Go to www.esca.hp.com and click on Register Now to let us know you want access. • We’ll respond within 24 hours with your login • Or contact your HP Global Delivery Rep, ASC, Support Sales Rep or Contract Administrator and tell them you want SCA. • SCA is free, it’s available today – life just got more convenient. • See you online!

17. How to log in to SCA • How did we get here? • Access the URL for your country. Log in to SCA here. Select your language, enter your username and password, and click the Login button. alexr1 Get your username and password help. Register here if you are new to SCA. Test your computer for compatibility with SCA. If changes are needed, information on the required settings is available.

18. Resources • To launch or register for SCA: www.esca.hp.com • For SCA information: http://education.hp.com/sca/sca.htm