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VERITAS CommandCentral™ 4.0 Pre-Announcement Introduction

CommandCentral 4.0 provides a suite of products that enable IT organizations to deliver shared infrastructure services aligned with business objectives, reducing costs and improving service levels. Join our webcast for an overview.

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VERITAS CommandCentral™ 4.0 Pre-Announcement Introduction

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  1. VERITAS CommandCentral™4.0 Pre-Announcement Introduction April 19th 2004

  2. Market Opportunity • Many technologies within the data center => complexity • Web, applications, databases, servers, networks, storage • Resource “explosion” with poor utilization => high costs • Over-provisioning; limited information on capacity and planning • Inconsistent practices => slow time-to-delivery • Ad-hoc methods dependent on individual expertise • Poor visibility into data center => mis-alignment of IT • Limited transparency for business into IT resources and activities

  3. Availability Storage Service VERITAS CommandCentralTM Management Suite VERITAS Cluster Server VERITAS NetBackup & Backup Exec VERITAS Storage Foundations Heterogeneous Hardware Layer 4Q2003 1H2004

  4. Webcast Agenda • Part 1, on April 19th 2004 • Overview of Utility Computing, CommandCentral (20 minutes) • CommandCentral Service 4.0 (35 minutes) • Success Story • How to Sell • General Q&A (5 minutes) • Part 2, on April 26th 2004 • CommandCentral Storage 4.0 (25 minutes) • CommandCentral Availability 4.0 (25 minutes) • General Q&A (10 minutes)

  5. Overview of Utility Computing and CommandCentral 4.0 Jeffrey Hausman Group Product Marketing Mgr, Automation Products jeffrey.hausman@veritas.com

  6. Overview Agenda • Utility Computing & CommandCentral Defined • Announcement & Launch Plan • Beta Program • Integration & CC Family Roadmap

  7. Utility ComputingA Fundamental Shift In The Way IT Delivers Applications • Shared Resources • Optimized Utilization • Reduced Operational Costs • Pooling, Virtualization and Provisioning • Accountable & Chargeable • Alignment with Business Needs • Detailed Usage • Detailed cost reporting and chargeback • Managed Service Levels • Reliable, Just-in-time Provisioning • Adapts To Business Needs • Automated (not Automatic!)

  8. Storage Automation Performance VERITAS SolutionsEnabling Utility Computing CommandCentral Application Server Availability

  9. CommandCentral 4.0Defined VERITAS CommandCentral is a family of products that enable IT organizations to provide shared infrastructure services that are measurable, accountable, and precisely aligned with business objectives, thereby enabling higher service levels while lowering IT costs and facilitating Utility Computing

  10. CommandCentral 4.0Announcements and Launch Plans • Announcement @ VISION 2004: • Press release on May 4th 2004 (CommandCentral 4.0 Product Family; introduction of CCStorage & Availability; updated for CCService) • Customer Success Story – Dartmouth College • VERITAS Magazine (draft issue) – Qualcomm & Dartmouth • Other VISION events including CommandCentral • Gary Bloom keynote (CCSvc) • Jeremy Burton keynote (CC family) • Utility Computing Track breakout sessions • Integrated Utility Computing Proof of Concept Demo • Storage as a Utility (CCStorage & CCSvc) • Data Protection as a Utility (CCSvc) • Service Management (CCSvc) • Exposition / Demo Deep Dive Session • FCS • June 2004

  11. CommandCentral 4.0Beta Program • Two Phases – currently entering Beta 2 • Customers participating include: • Cingular • Cisco • Dartmouth • NBC • Qualcomm • State Street • UBS • Verio

  12. Availability Server Performance Cluster Server ServerAutomation ApplicationPerformance CommandCentral 4.0Scalable Platform for Service Delivery CommandCentral Service Service Portal, SLM, Service Workflow, Service Reporting, Service Cost Allocation Service Storage Backup Foundation Suite NetBackup /BackupExec Heterogeneous Hardware Infrastructure 4Q2003 1H2004 2H2004

  13. CC ServiceGOM / Service ManagerStorage TRAKInvioSNMP-EMicroMeasure Availability Server Performance Cluster Server ServerAutomation ApplicationPerformance CommandCentral 4.0Scalable Platform for Service Delivery CommandCentral Service Service Portal, SLM, Service Workflow, Service Reporting, Service Cost Allocation Service CommandCentral Storage*(SPC and SR) Visualization/MonitoringCapacity PlanningProvisioning/ConfigurationInventory/Audit Storage Backup Foundation Suite NetBackup /BackupExec Heterogeneous Hardware Infrastructure 4Q2003 1H2004 2H2004

  14. CC ServiceGOM / Service ManagerStorage TRAKInvioSNMP-EMicroMeasure Availability Server Performance CC StorageSANPoint ControlSiteStor / Storage Reporter Cluster Server ServerAutomation ApplicationPerformance CommandCentral 4.0Scalable Platform for Service Delivery CommandCentral Service Service Portal, SLM, Service Workflow, Service Reporting, Service Cost Allocation Service CommandCentral Storage*(SPC and SR) Visualization/MonitoringCapacity PlanningProvisioning/ConfigurationInventory/Audit Storage Backup Foundation Suite NetBackup /BackupExec Heterogeneous Hardware Infrastructure 4Q2003 1H2004 2H2004

  15. CC ServiceGOM / Service ManagerStorage TRAKInvioSNMP-EMicroMeasure Availability Server Performance CC StorageSANPoint ControlSiteStor / Storage Reporter Cluster Server ServerAutomation ApplicationPerformance CC AvailabilityGlobal Cluster Manager CommandCentral 4.0Scalable Platform for Service Delivery CommandCentral Service Service Portal, SLM, Service Workflow, Service Reporting, Service Cost Allocation Service CommandCentral Storage*(SPC and SR) Visualization/MonitoringCapacity PlanningProvisioning/ConfigurationInventory/Audit Storage Backup Foundation Suite NetBackup /BackupExec Heterogeneous Hardware Infrastructure 4Q2003 1H2004 2H2004

  16. CommandCentral 4.0Product Family Roadmap • CommandCentral3.5 and 4.0 • Storage/Backup as a Service • Service Visibility • Customizable Service Portal • Business Views • Physical, Logical, Business Reporting • End-to-End View (Disk and Tape) • Topology Visualization • Monitoring / Alerting • Service Governance • Service Definition / Tiering • Service Workflow • Service Provisioning / Automation • Service Accountability • Cost Models • Cost Allocation / Billing • Trending / Forecasting • CommandCentral4.1 and 4.5 • Computing as a Service • Service Visibility • Computing Performance – i3 • Computing Availability – VCS • SLA / planned downtimes • 3rd-party support • Change management • Help desk • Monitoring frameworks • Service Accountability • Merge in MicroMeasure • Computing utilization • Generic metering • More flexible billing models • Service Governance • Server Workflow - OpForce 1H2004 2H2004 1H2005 2H2003

  17. CommandCentral Service 4.0 Mike Reynolds PMM, CommandCentral Service Mreynolds@veritas.com Doug Kennard PME, Competitive Dkennard@veritas.com

  18. CommandCentral Service 4.0Agenda • Product Overview • Success Story – Dartmouth College • How to Sell • Roadmap • Competitive Differentiators

  19. CommandCentral Service 4.0Product Overview & Highlights • Portal to centrally manage IT services and quantify results of expenditures for backup/recovery and storage utilization • Defines, measures, and monitors service levels across storage hierarchy • Maps/reports on usage and consumption to business line • Enables cost value analysis for chargeback to business lines • Provides service request and approval workflow • Customizable alerting based on service level violations • Fully integrated with CommandCentral Storage and CommandCentral Availability • Integrated with Veritas backup/restore and file system/volume products

  20. CommandCentral Service 4.0Features & Benefits * Integration capabilities slightly different depending on product

  21. Customer Success Story: Dartmouth College

  22. Dartmouth IT EnvironmentDecentralized, Heterogeneous Infrastructure Dartmouth Machine Room • Heterogeneous IT environment – Windows, Solaris, AIX, HP-UX, Mac OS, etc. • Storage & Server Growth > 200% annually

  23. Utility Model RationaleImproved Records Management & Processes • Centralize IT • Standardize on backup policies and data recovery procedures (data protection service) • Provide expert assistance to departments • Improve efficiency • Enable process efficiencies for service requests • Improve data management, availability and performance • Transform IT from a cost center to a value center • Align IT with college needs and demonstrate value • Charge departments based on usage

  24. Service DefinitionCreating the initial offering • How defined? • How to obtain buy-in? • How supported?

  25. Utility Model ImplementationReporting & Cost Recuperation Model • Short-term: Offer service as a pilot & learn… • 500 users in select departments • Hardware leasing strategy to minimize CapEx • Usage-based cost allocation with monthly billing cycle automatically deducted • Accurate & timely usage reporting by department • Feedback drives increased deployment • Long-term: Create campus-wide offerings • All faculty, staff, students • Specific service levels / offerings • Flat-rate pricing tiers • Monthly billing automatic • Accurate & timely reporting • Expansion beyond data protection (storage, servers, etc.)

  26. Utility Model BenefitsCost Reduction, Service Improvement • Headcount savings & focus on core competencies • Physical resource savings • (Showcase) IT aligned with college goals/objectives • Service improvement for data recovery • Detailed ROI is underway

  27. ServiceDefinition ServiceCostAllocation ServiceRequest ServiceLevelReporting Service Delivery Management Service Level Management ServiceApprovals ServiceLevelMonitoring ServiceProvisioning Dartmouth Data Protection Utility Approach: IT Service Lifecycle ServicePlanning

  28. Lessons LearnedWhat we wish we’d known when we started • Improve computer literacy (nightly machine power down example) • Leverage consultant / help desk organization for education & first-level support • Increase interaction frequency – weekly rather than monthly (avoid sticker shock) • Understand this is an evolutionary process –understand usage to define proper service offerings & levels… make sure plan enough time to “get it right”

  29. How to Sell

  30. How to SellTarget Customers • Customer profile • Large customer • Multiple business units • Service provider • Current products in customer environment • NetBackup and/or BackupExec • 3rd party products e.g. TSM, Legato • Storage - SAN, NAS or DAS • Current Storage TRAK customers

  31. How to SellTarget Customers (continued) • Customer pain points to identify • Customer doesn’t have reporting capability in backup environment • Success/failure rate • GBs backed up per month • Number of files backed up per month • Drive/media utilization • Customer doesn’t have reporting capability in storage environment • Storage allocation and utilization by business unit • Storage classification • Application mapping • The customer doesn’t have a process to chargeback the appropriate business units by usage • Customer requires method to standardize and automate provisioning and configuration processes in the data center

  32. How to Sell Pricing Details

  33. How to SellPricing/Agent Sample Configuration Scenario: customer is running NBU CCSVC Management Server Backup Environment • NBU Agent Configuration • No agents required Pricing CCSVC Management Server software $20K CALs for 5 backup clients $2K Total $22k

  34. How to SellPricing/Agent Sample Configuration Scenario: customer has a SAN and is running NBU Master Server Backup Environment CCSVC Management Server Tape Library • NBU Agent Configuration • No agents required SAN Pricing CCSVC Management Server software $20K CALs for 5 backup clients/SAN servers $3K Total $23k • SAN Agent Configuration • CCSTOR agent required on every server * If the customer is running TSM, no additional agents required ($20K fee for TSM option) ** If customer is running Legato, agent is required on every client($20K for Legato option)

  35. 1H2004 2H2004 4Q2003 CommandCentral ServiceRoadmap • CommandCentral Service3.5 • Web-based service portal • User-defined views • Business-level reporting • Cost allocation/chargeback • Print/e-mail reports • Event/change mgmt. • Provisioning workflow • Knowledge base • XML import/export • SNMP forwarding • Solaris, Windows support • NBU, BE, SPC, Legato support • CommandCentral Service4.0 • Enhanced SLA mgmt. / workflow • New customizable backup reporting wizard • Automated alerting engine • Cost allocation additions such as LUN and port-level chargeback • Generic agent • CommandCentral Storage & Availability Integration • OpForce, TSM support • CommandCentral Service4.1+ • Computing as a service • System metering using Ejasent MicroMeasure technology • More granular View creation • Out-of-the-box adapters (frameworks, billing, ticketing, etc.) • Additional VCS / CC Availability integration • DLM integration • Third-party backup/SRM • i3 support

  36. Backup/Recovery Reporting & Chargeback IT Workflow CommandCentral ServiceDifferentiators • Integration with backup / recovery (NBU/BE/Legato/TSM) and online storage (CC Storage) • Customized business views (groupings) • Access control • Personalized Web portal • Sophisticated business-level reporting for online & offline storage • Chargeback capabilities • Service definition and workflow • Future expansion to server provisioning, availability, application performance SRM Reporting & Chargeback VERITAS CommandCentral Service

  37. Storage and Cluster Solutions 4.0 Linux BETA Now Open! Beta Test Capabilities include: • Solaris/Linux migration using Portable Data Containers • Replication and other HA cluster capabilities for Linux • Clustered File System for easier management of OracleRAC Beta Platform: Red Hat (RHEL 3.0) Beta runs from April 30 to June 18 Registration: http://beta.veritas.com SE Sponsor Training (TOI) archive (04/12): <http://gsr.veritas.com/tois/scripts/toi_schedule.php> Questions? Roxanne.Hodgkins@veritas.com (650-527-8486)

  38. & QUESTIONS ANSWERS

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