Best Practices for Supporting Oracle Business Analytics

2. Best Practices for Supporting Oracle Business Analytics Mitra Veluri Senior Principal Technical Support Engineer David Valociek Senior Director

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7. Best Practices for Supporting Oracle Business Analytics

8. Program Agenda • Installation & Upgrade Preparation • Knowledge and Diagnostic Tools for Success • Support Best Practices

9. Installation & Upgrade Preparation

10. Installation & Upgrade Preparation • Lifecycle • Evaluate • Plan • Configure • Test • Implement • Accept

11. Installation & Upgrade Preparation • Evaluate • Information gathering • Option assessment • Product and environment basic understanding • Key stakeholder identification • Decision to proceed

12. Installation & Upgrade Preparation • Plan • Product and environment detailed understanding • Project planning and preparation • Milestone identification • Resource consideration and planning

13. Installation & Upgrade Preparation • Configure • Project plan in execution against test environment • Multiple cycles • Continuous improvement

14. Installation & Upgrade Preparation • Test • Unit and functional testing • Performance considerations • Load considerations • Multiple cycles • Continuous improvement

15. Installation & Upgrade Preparation • Implement • Project plan in execution against production environment • Configuration management considerations

16. Installation & Upgrade Preparation • Accept • User and system testing • Release to production • System maintenance plan

17. Installation & Upgrade Preparation • Lifecycle • Evaluate • Plan • Configure • Test • Implement • Accept

18. Knowledge and Diagnostic Tools for Success

19. Knowledge and Diagnostic Tools for Success • Knowledge • Instant access to product solutions and alerts • Upcoming knowledge events

20. Knowledge and Diagnostic Tools for Success • Knowledge • Updated frequently asked questions • Detailed steps to resolve specific concerns

21. Knowledge and Diagnostic Tools for Success • Communities • Subscribe, learn and share • Customize the content to your specific needs

22. Knowledge and Diagnostic Tools for Success • Communities • Information and documentation exchange • Best Practices and experiences from the community

23. Knowledge and Diagnostic Tools for Success • Remote Diagnostic Agent • Automated diagnostic information • Data collections of log and event files

24. Knowledge and Diagnostic Tools for Success • Remote Diagnostic Agent • Key parameters collection is crucial to troubleshooting • Minimizes the requirement for follow up questions • Identification of product patches installed

25. Knowledge and Diagnostic Tools for Success • Configuration Manager • Alerts, health checks and standard metric definitions • Implementation and configuration collections

26. Knowledge and Diagnostic Tools for Success • Configuration Manager • Health check examples • Netdelay and netretry values • Application ports to avoid conflicting tools

27. Support Best Practices

28. Support Best Practices • Oracle Support • Central location for Support information on Oracle Website • Includes support policies, popular downloads, license codes, white papers, brochures, demos and much more

29. Support Best Practices • Oracle Support • Working Effectively With Support Best Practices • [ID 166650.1]

30. Support Best Practices • Service Request • My Oracle Support SR Creation • More detailed and complete information = faster support assistance and resolution

31. Support Best Practices • Knowledge Management • KM is a first step towards finding a solution • New knowledge documents continuously created • Improve KM content, provide your feedback within KM

32. Support Best Practices • Knowledge Management • Information Center: Business Analytics Index (EPM/BI) • [ID 1378677.2]

33. Support Best Practices • Patches and Updates • Single location for downloading patches and updates • Determine what patches were viewed, downloaded and marked as favorites

34. Support Best Practices • Community • Exchange information and ask/answer questions before or during the SR process • Opportunity to interact with other customers and share experiences

35. Summary

36. Topics Reviewed • Installation & Upgrade Preparation • Knowledge and Diagnostic Tools for Success • Support Best Practices

37. Additional Tipsand Resources

38. While You’re at Oracle OpenWorld… • Support Stars BarMoscone West, Level 2 • Oracle experts • Live demos • Mini-briefings • Videos • Support Breakout Sessions • Oracle Database • Oracle E-Business Suite • SQL Tuning • Oracle Exadata • Siebel CRM • PeopleSoft • JD Edwards • Oracle Business Analytics • Oracle Fusion Middleware • Oracle Solaris • Oracle RAC Cluster • Oracle Communications Solutions • Sun Server and Storage Systems

39. 4th Annual My Oracle Support Community Meet Up Event • Monday, September 23 • 6:30 – 9:30 pm • Join us for fun, networking, beverages and appetizers • Meet fellow Community members and Oracle moderators • Admission is free but registration is required • Details and registration at: • www.bit.ly/MeetUpEvent2013

40. Oracle University Training Services Prepare Your Organization to Achieve Maximum Performance Top Courses for Administrators “Companies that invest more in training reduce critical severity service calls by up to 49%” - Capital Analytics Study, 2008 • Oracle BI: Create Analyses and Dashboards • Oracle Endeca Information Discovery 2.3: Getting Started • Oracle GoldenGate 11g Fundamentals for Oracle • Oracle BPM : Implement the Process Model • Oracle Access Manager : Administration Essentials • Oracle WebCenter Sites 11g for Developers End-User Training • Partner with education consultants to build customized content and training plans • Implement change and achieve results in less time and with greater success Premier Support customers eligible to save 20% on learning credits.

41. Thank you!