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Digital Edge Solutions Overview

Digital Edge Solutions Overview Services -2014 – Application Support. Agenda. Quick view of Digital Edge? Digital Edge Service structure Datacenter Operation services Digital Edge Professional Services Professional Services

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Digital Edge Solutions Overview

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  1. Digital Edge Solutions Overview Services -2014 – Application Support

  2. Agenda • Quick view of Digital Edge? • Digital Edge Service structure • Datacenter Operation services • Digital Edge Professional Services • Professional Services • What do this services cover? • How it works? • Example of DBA Advisory Review • Application Services • How it works • Example of SharePoint • Example of OpenText • Digital Edge Value • Why Digital Edge?

  3. Digital Edge Services Structure Datacenter Operation Management Hardware Services IT Transparency Compliance Monitoring & Operations Desk Hybrid Cloud & Hosting Professional Services Enterprise Storage DBA Services Virtualization Application Support

  4. Digital Edge Services Day to Day Operation Services Datacenter Operation Management Monitoring & Operations Desk

  5. Digital Edge Services Datacenter Operation Management Alerts – Response, remediation, escalation Tickets – Assignment, Classification, Processing, Reporting Scheduled activities – performing reporting

  6. Standard Monitoring Defined Support Processes Escalation General Information Status Monitoring Rules

  7. Performance Statistics

  8. Database Monitoring

  9. Database Monitoring - Examples

  10. Database Monitoring - Examples

  11. Email Monitoring

  12. Business Process Monitoring • Business process monitoring includes but not limited to: • Receiving or not receiving files on time. • Multistep process completion • Transaction Started or Not Started • Transaction finished or not finished • Log entries analysis • Task start and finish • Error catching

  13. Digital Edge Professional Services

  14. Digital Edge Professional Services Datacenter Operation Management Professional Services Enterprise Storage DBA Services Virtualization Services Application Support • Database Design, HA Clustering, Implementation and Administration • Operational Audits and Advisory • Performance analysis and tuning • Trending and capacity planning • Capacity and resource planning, Provisioning and Implementation • Local and Geographical HA clustering • Operational Audits and Advisory • Administration and Performance tuning • Deployment,, Configuration Implementation • Application Specific Monitoring • Standard Operational Procedures • SLA, Troubleshooting, Change management • Customization, Tuning, Integrations • Design and Provisioning • Operational Audits and Advisory • Administrator • Troubleshooting and maintenance

  15. What is Covered • Digital Edge enters into 2 types of engagements: • Full coverage • Digital Edge is responsible for full scope of service for the contracted infrastructure. Services may include: • Deployments, implementations, integrations, customization • Tuning and troubleshooting • SLA enforcement • Change Management • Defined by contract • Advisory coverage • Scheduled Advisory report • On demand analysis, troubleshooting, tuning • On demand reconfiguration, deployment, change

  16. What are Advisory Services? • Digital Edge designed our Advisory Reports or Audits for following areas: • Oracle/MS SQL Server/MySQL DBA analysis • Enterprise storage analysis. • VMWare infrastructure analysis. • Our Advisories covers the following aspects: • Capacity utilization and trend analysis • Performance analysis • Incidents and Changes analysis • Reconfiguration and patching recommendations

  17. Application Support Services

  18. Application Support Services Today business moves too fast for traditional IT models to be able to follow. It becomes increasingly hard to bring new applications in house and provision high availability and business continuity for all new components as well as integration pieces with older systems.

  19. What is covered • Digital Edge enters into 2 types of engagements: • Full coverage • Digital Edge is responsible for full scope of service for the contracted infrastructure. Services may include: • Deployments, implementations, integrations, customization • Tuning and troubleshooting • SLA enforcement • Change Management • Defined by contract • Advisory coverage • Scheduled Advisory report • On demand analysis, troubleshooting, tuning • On demand reconfiguration, deployment, change

  20. Application Support Services • Digital Edge provides structural support supporting following enterprise class systems and applications • Database Engines (MS SQL Server, Oracle RAC, MySQL) • Mail Servers (Exchange, Lotus Notes) • SAP • Microsoft SharePoint • Microsoft Dynamics • IBM Cognos • Information Builders WebFocus • Open Text • RedDot • Xinet

  21. Application Support – MS Share Point A Financial Client Architecture Example Fund Allocation System Back office Accounting System Investor Relationship Management System

  22. Application Support – MS Share Point A Financial Client Architecture Screen Shots

  23. Application Support – MS Share Point A Financial Client Architecture Screen Shots

  24. Application Support – MS Share Point Digital Edge Support Model Setup and configuration Support of the SLAs of the product Implementation of high availability and disaster recovery Customization SharePoint programing and third party software integration Performance tuning and troubleshooting Implementation of new features

  25. Application Support – MS Share Point A Workflow Example SharePoint Schedule for daily, weekly, monthly task generation Daily, Weekly, Monthly task list per department Excel Based templates Easily Editable but management

  26. Application Support – MS Share Point Workflow Screen Shots

  27. Application Support – MS Share Point Workflow Screen Shots

  28. Application Support – MS Share Point Digital Edge Support Model Setup and configuration Support of the SLAs of the product Implementation of high availability and disaster recovery Customization SharePoint programing and third party software integration Performance tuning and troubleshooting Implementation of new features

  29. Application Support – CMS Digital Edge Support Model Setup and configuration Support of the SLAs of the product Implementation of high availability and disaster recovery Customization SharePoint programing and third party software integration Performance tuning and troubleshooting Implementation of new features

  30. Logical Architecture (ver 3) • Development Environment • Only developers interacts with this environment • Write implementation code for CMS & LiveServer • All content in this environment is dummy • Developers release only implementation code from this environment. Developers Release development code to test environment • Test Environment • Before testing, test environment is build as copy from Staging environment • Once staging environment is copied over testing environment, new development code is applied on it. • Testing is executed by test team Testers Release to Staging Back Release to test Firewall • Staging Environment • Once testing is successfully executed, only new development code is brought over to the Staging environment. No content is brought over. • This is content loading environment. Content editors create & maintain content in this environment. Content Editors Approval ‘Draft’ version Release to Pre-Prod Pre Production Environment New/Edited content is published in draft mode to Pre-Prod. Reviewers review content & send offline approval via email. Workflow approver approves the content in the CMS and set it in ‘release’ mode ‘Released’ content then gets published to the production environment Internet Internet End Users Reviewers ‘Released’ version Release to Prod

  31. Physical Architecture (ver 3) Dev CMS Project Dev Env Dev LS Project End Users MOD Reviewers Firewall Test CMS Project Test LS Project Test Env Internet Live Server CMS Firewall Approval PreProd Production Staging CMS Project CMS

  32. Application Support – CMS – Change promotion

  33. Application Support – CMS administration

  34. Application Support – CMS administration

  35. Application Support – CMS administration

  36. Our Service Value Digital Edge delivers SMART IT Services that: • Boost Company Operations using Shared IT Resource Pools • Leverage our IT expertise • Utilize our 24/7 Operational Staff • Concentrate on Asset Management & Vendor Strategies • Apply our negotiation tactics to save 10-20% more on your purchases • Save by instituting our partner relations & knowledgebase • Gain Your Time Back…

  37. Digital Edge- Our Value Digital Edge Offers Complete & Unified Solutions that: Plan FutureGrowth Defining Business / IT Goals Leveraging Best Practice Strategies LIMITING Purchasing RISKs Minimize IT Complexity Enhance Productivity Streamline IT Operations Increase Market Awareness Grow IT Expertise Enhance corporate assets Ensure business continuity Guarantee System reliability

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