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Improving Performance Through Integrated Analytics (iAnalytics)

Improving Performance Through Integrated Analytics (iAnalytics). Lori Watson Principal Consultant IBM Business Consulting Services October 29, 2002. Agenda. i Analytics – What is it? What does it look like when it’s done? Realm of Possibility Case Study (BC Ferries) Some Lessons Learned.

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Improving Performance Through Integrated Analytics (iAnalytics)

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  1. Improving Performance Through Integrated Analytics (iAnalytics) Lori Watson Principal Consultant IBM Business Consulting Services October 29, 2002

  2. Agenda • iAnalytics – What is it? • What does it look like when it’s done? • Realm of Possibility • Case Study (BC Ferries) • Some Lessons Learned

  3. Context • > 10 years ago, ERP/back-office transaction systems were the first wave of large-scale IT investment • Then came Year 2K and Data Warehousing and CRM/front-office applications • Integrated Analytics is the next wave aimed at unleashing the value contained within these past investments Business Optimization iAnalytics Performance Business Business Performance Management Intelligence Intelligence Management

  4. iAnalytics – It’s About Closing the Gap • Today’s solutions are successful in accessing data, and making it available to users, however… • …today’s solutions are not successful in directly linking information to action, • and its corresponding value

  5. iAnalytics – It’s About Closing the Gap iAnalytics – It’s About Closing the Gap Strategy Definition, Evaluation & Communication INTERNALCONSUMERS EXTERNAL CONSUMERS Perf. Framework Regulatory Executive Feedback Strategic Planning Account. Contracts Management Processes Management Partners COLLABORATION PerformanceMonitoring Operational Planning Performance Improvement Tactics COMMUNICATION Clients Vendors Client Service Analytics (CRM) Operational Financial Analytics HR Analytics “Supply Chain” Analytics

  6. Vision, Integrated Roadmap & Blueprints (VIRB) Integrated Performance Management Solutions (IPM) Program Management/ Office (PMO) Advanced Analytics Integrated Data & Information Solutions (IDIS) The “Components” of iAnalytics • Performance Measurement & Balanced Scorecard Solutions • Integrated Planning, Forecasting & Budgeting • Business Performance Management • Process Measurement & Control • Vision & POV Development • Capability Assessment • Business case/value proposition • Integration Roadmap • Process Blueprint • Organizational Blueprint • Technical Blueprint • PMO Design • Governance Design & Implementation • Benefits Planning & Realization • Enterprise Info. Quality Management • Data Transformation & Integration • Data Modeling • Database Management • ODS, Data Warehouse, Data Mart Solutions • Information Delivery Solutions • ERP/Packaged Solutions • Vendor Evaluation • Strategic Analytics • Financial Analytics • Customer Analytics • Supply Chain Analytics • HR Analytics • IT Analytics

  7. iAnalytics – Realm of Possibility • Demo (public sector example)

  8. The Way We Were A Case Study – BC Ferries • Lots of paper; no information • Variety of applications and reporting tools; limited skill sets • Desire to providetools to enable financial accountability and: • Provide good (i.e. correct) useful information and a means of delivering it to enable managers to pinpoint problems • Enable managers to get information without going through the IT shop • ‘Proof of Concept’ generic template including Oracle Fin’ls data mart, ETLs, data cubes, and reports for GL and Payables • IBM provided data, database, analysis experience, and methodologies for rapid deployment using Oracle Financials • Cognos provided tools and DW expertise • Template customized with BCFC data • Iterative demonstration/tailoring cycles to BCFC Users • Application into production Situation Approach and Solution

  9. A Case Study – BC Ferries • Executive level and business buy in secured through use of prototypes and demonstrations • Tight scope control • Involvement of trained BC Ferries staff • Solid / expandable technical infrastructure Key Success Factors

  10. Lessons Learned: To Succeed, You’ll Need… • Committed leadership • Active involvement (not just verbal support) • Focal points (if everyone owns it… no one owns it) • Trained staff who… • Understand concept of performancemanagement • “End users” are actively engaged • Incentives to Use Performance Information • “Accountability contracts” aligned with performance targets • Measures make sense to staff throughout the organization linking what employee does day-to-day with organizational goals • Performance results are used to drive change • To deal with the Data • Availability (integration), timeliness, data integrity

  11. Questions and Answers ?

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