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Allianz Referral Program

Allianz Referral Program. Neil Barmecha Account Manager April 2016. Agenda. About Allianz. ‘Large General Insurance Company of the Year’ Award winner 2014-11. Allianz Insurance Service. Who is building the cross-sell relationship with your customers ?.

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Allianz Referral Program

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  1. Allianz Referral Program • Neil Barmecha • Account Manager • April 2016

  2. Agenda

  3. About Allianz • ‘Large General Insurance Company of the Year’ Award winner 2014-11

  4. Allianz Insurance Service Who is building the cross-sell relationship with your customers ? Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850, AFS Licence No: 234708 of 2 Market Street, Sydney NSW 2000 is the underwriter of this insurance. In referring this insurance, the mortgage broker acts as an agent for Allianz, not as the customer’s agent. The information contained in this presentation is a summary only. For more details, please enquire with Allianz.

  5. Product overview • Three levels of cover – Vital, Classic and Prestige • Optional personal affects, fusion and specified contents cover • Optional flood cover • Up to 90 days free building cover for purchases Home Landlord • Cover for malicious damage by the tenants • Up to 52 weeks cover for loss of rent after an insured event • Optional cover for rent default and theft by a tenant • Up to 90 days free building cover for purchases • 12 months free Roadside assistance • Covers towing and transportation costs • Choice of repairer • Additional options; Rental car after accident, windscreen protection Motor

  6. Allianz Contact Centre approach to claims • 200 business partners using our Contact Centre services • 2 Contact Centre sites – Brisbane & Adelaide • 75% of calls answered within 25 seconds on monthly basis • Approx. 368 employees

  7. We continuously use key feedback tools to better understand our customers • Key tools to better understanding our customers

  8. Claims experience • “At Allianz you are not just a number with a voice, instead you are made to feel comfortable so you fully understand the claim and its progression. We were very happy with the whole experience and we have high regard for Allianz.” • Customer • Empathy & service excellence • Fully trained claims staff, build talent pipeline • Ability to continually invest in claims operations • Keep the customer informed • Speed • Enhancements – Average lodgement time from18 mins down to 8 mins • Online claims lodgement capability • Introduced automatic claims approvals for ‘easy claims’ • We pay • In 2015 we accepted 96.4% of all home and 99.4% of all motor claims assessed. • Look for reasons to pay for a claim yet are also cautious of fraud • Identified almost $63M in Fraud 2015

  9. 1. Chinchilla hailstorm: Allianz reacts with lightning speed to help customers Supported local insurance brokers to help meet expected rise in claims volumes. Set up temporary hail assessment centers at the point of the catastrophe. Loss adjusters appointed by Allianz to deliver ‘make safe’ arrangements for customers with damaged properties. “As a customer, it was fantastic to receive such a prompt, streamlined and professional service.”

  10. 2. Allianz on the road again to help Christmas Bushfire victims The Allianz Mobile Assessment Centre (MAC) deployed at the site to give customers a sense of ease. Specially trained loss adjusters were permitted into affected areas. Met with policyholders to discuss next steps in their claim. “Seeing Allianz here lets us know you care.” Comment by local resident • 37 • Total number of claims by mid-Jan • $11.5M • Gross incurred

  11. Claims – a partner to rely on in a ‘moment of truth’ • Once your customer has purchased an insurance policy with Allianz, our main focus is to ensure we deliver at their moment of truth. We consistently invest in new programs to build an industry-leading claims service. All claims managed consistently and fairly Our consultants treat customers with empathy and understanding • Since 2011, Allianz has • processed almost • 20, 000 claims • and paid more than • $70 million in claims • payments • to our mortgage broker • partner customers

  12. Key benefits of the Allianz Referral Program

  13. Remuneration structure Key Benefits • Estimates based on: • 1 home and contents sale a week + 1 motor cross sell for every 10 home and contents sold • Average base premium – Home = $575 Motor = $766 • Average retention of 80% • 5% increase in NB YoY • *Commission rates split may vary depending on your agreement with Aggregator

  14. How we support your business • Allianz has been supporting mortgage brokers since 2006. Since then, we have developed Australia’s market-leading insurance solution. • We have continually developed and enhanced our referral process to ensure it supports the brokers’ business – providing a consistent, positive customer experience. Simple as 1-2-3… for the broker and their customer: Convenience for customer and broker • Broker offers 90 days’ free building insurance during settlement 1 Pre-approval discussion Simple referral process to Allianz • Broker chooses referral method that works for their business • Sales process reduced by 12 questions. 2 Approval/Exchange Building insured during settlement period Supports broker lending process • Customer protected during settlement period • COI sent to broker immediately 3 12 month policy commences at settlement

  15. How to refer • Call : 1300 737 894 • Email : brokersales@allianz.com.au • “I will refer you to an Allianz Insurance Specialist who can provide you with an obligation free quote for building and contents insurance for your new property” 1 • Pre position Allianz quote with client • a) Call Allianz with Client: • b) Request an outbound call: • Details to provide : 2 • Clients Name/s • Clients contact details • Broker Name • Broker Code or Aggregator • Preferred time of call (if known) • Anything else we should know (optional) • 1300 865 113 • Obtain quote • Client purchases policy on spot or can decide and purchase later • Flexible Referral Options • brokersales@allianz.com.au • 1300 865 113 3 • Client makes decision on insurance purchase 4 • Allianz send : • Email to broker advising of referral outcome • COI attached to email for each sale  Lodge commission claim Home, Landlord and Car insurance

  16. Special offers • Staff & Broker Discount • Allianz Relationship Manager • Up to 20% discount on your own Home, Landlord and Motor polices • For brokers and their staff • Ongoing for life of policy • *Commission not payable when discount is applied • Phone based team of Relationship Managers • Help you to build it into your business • Optimise the service and benefits to your business • Applies to Home, Contents, Landlord & Car insurance for Broker and their staff own policies

  17. Marketing collateral available

  18. Questions?

  19. Next steps

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