Towards Active Engagement

1. Towards Active Engagement Kevin Clifford, Chief Nurse Katrina Cleary, HASC Locality Manager Sheffield CCG

2. The NHS belongs to the people. It is there to improve our health and well being, supporting us to keep mentally and physically well, to get better when we are ill and, when we cannot fully recover, to stay as well as we canto the end of our lives. It works at the limits of science – bringing the highest levels of human knowledge and skill to save lives and improve health. It touches our lives at times of basic human need, when care and compassion are what matter most. NHS Constitution

3. Quality in the New Health System – Maintaining and Improving Quality from April 2013 Patient and Service User Participation In the new system, patients and service users must be able to play an even more central role in the oversight and scrutiny, design and measurement of the provision of high quality care At every level of the system, patient participation must become a central component of how services are provided, designed and assured, reaching well beyond some of the formal mechanisms…

4. CCG Outcomes Indicator Set 2013/14 Overarching Indicator – Patient experience of Primary and hospital Care • Patient experience of GP out of Hours • Patient Experience of Hospital Care • Friends & Family test for Acute in-patients care and A&E

5. NHS Sheffield CCG • 88 practices, 4 localities, 1 CCG • 16 GP Associations (Towards Integrated Provision) • Our CCG priorities • To improve patient experience and access to care • To improve the quality and equality of healthcare in Sheffield • To work with Sheffield City Council to continue to reduce health inequalities in Sheffield • To ensure there is a sustainable, affordable healthcare system in Sheffield • Potential to use PO/CO to support practice commissioning and integration roles

6. Our Values

7. How can Patient Opinion and Care Opinion help Sheffield CCG ? (1) • 3 Foundation Trusts • 2 Private Hospitals • Walk in Centre • Care Home Sector

8. How can Patient Opinion and Care Opinion help Sheffield CCG ? (2) • Part of an early warning system • Independent validation of provider patient / user experience data • To inform design of new services and wider commissioning decisions

9. Using PO to Engage the Membership “South Sheffield – The Story so Far”

10. South Sheffield - Aspiration • Increasing awareness of implications of Francis on Practices • Recognition that the patient view cannot be ignored or seen as someone else’s problem • Opportunity to build upon and improve interaction within Patient Participation Groups • Possible Patient Council for Association

11. The Potential (1) • Every day, every surgery, every GP hears the patient storey • How to use that to best effect? • Exploring: • Promoting PO/CO on waiting room TV system • Widget/Squidget on Practice Websites • Icon on Clinical System

12. The Potential (2) • Using stories generated from our patients to engage in discussions with PPGs • Using reports and key stories to inform priority areas, particularly the development of integrated services • Association lead clinician to work with CCG colleagues in responding to stories from our patients

13. Delivering • A coordinated engagement approach between CCG and member practices • Active listening and response to the patient voice • Supporting commissioning priorities/intentions • Building on what we’ve already got – maximising the potential