Cell phone contracts
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Cell phone contracts. Cancelation. Clara Garcia Morales, Raul Romero, Ray Van Hofstraeten , Anna Wagner. Content. Belgium Spain Germany Conclusion. Belgium. Contract with phone. Contract without phone. 24 months long. Cancelation possible whenever. pay phone off with monthly bill

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Cell phone contracts

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Cell phone contracts

Cell phone contracts

Cancelation

Clara Garcia Morales, Raul Romero, Ray Van Hofstraeten, Anna Wagner


Content

Content

Belgium

Spain

Germany

Conclusion


Belgium

Belgium

Contract with phone

Contract without phone

24 months long

Cancelation possible whenever

  • pay phone off with monthly bill

  • No compensation payment after 12 months

  • Contract can only be canceled after 6 months

  • only pay normal monthly bill

  • No compensation payment after 6 months


Spain

Spain

  • Each operator offers different types of contracts to suit customer needs.

  • For cancelation provider needs to be informed two business days in advance

  • Consumer can demand a reference number/certification of the cancelation

  • In the contract

    • If there is a permanency clause, it must appear in the contract

    • Way of terminating the contract

    • Consequences of breaking the minimum contract period

    • Links between telecommunications service provided and other services or devices (cell phones).

  • The existence of the permanency clause

    • Does not prevent exercise the right to unsubscribe before the end.

    • The subscriber can not be penalized for it.

    • But the deregistration may lead other kind of effects: Be required to pay the benefits or offers received from the commitment to a minimum period /permanence (now breach).


Germany

Germany

Contract with phone

Contract without phone

24 months long

3 month cancelation period

automatic renewal of the contract

only certain exceptional reasons can guarantee a premature contract cancelation

  • pay phone off with monthly bill

  • only pay normal monthly bill


Conclusion

Conclusion

  • Belgium and Germany

    • similar systems

    • standardized contracts → complex terminations

  • Spain

    • Flexible contracts →universal terminations

  • The Spanish system seems us to be the best one, as it offers a great flexibility terminating contracts and thus provides a huge benefit for the consumers.


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