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Cross-Cultural Differences and Their Implications for Human Resource Management

Cross-Cultural Differences and Their Implications for Human Resource Management. Dr. William Y. Jiang 江 宇 应 Chair and Professor of Management San Jose State University Tel: 408-924-3551 Email: jiang_w@cob.sjsu.eduv. Presentation at A Glance. Definitions of Culture Major Culture Models

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Cross-Cultural Differences and Their Implications for Human Resource Management

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  1. Cross-Cultural Differences and Their Implications for Human Resource Management Dr. William Y. Jiang 江 宇 应 Chair and Professor of Management San Jose State University Tel: 408-924-3551 Email: jiang_w@cob.sjsu.eduv

  2. Presentation at A Glance • Definitions of Culture • Major Culture Models • U.S.-Chinese Cultural Differences • HR Management Implications

  3. The Meaning of Culture • Ways in Which a Group of People Solve Problems • A Shared System of Assumptions, Norms, and Values Within a Particular Group • Social Norms and Responses that Condition People’s Behavior

  4. Three Layers of Culture • First Layer/Surface: Artifacts and Products • Second Layer/Hidden: Norms and Values • Third Layer/Invisible: Basic Assumptions About Existence

  5. Cultural Models Hofstede • Power Distance (Small v. Large) • Uncertainty Avoidance (High v. Low) • Individualism v. Collectivism • Masculinity v. Femininity

  6. Cultural Models Trompenaars • Universalism v. Particularism • Individualism v. Collectivism • Neutralism v. Affectivism • Specificism v. Diffusionism • Achievement v. Ascription • Attitudes Towards Time

  7. U.S.-China Cultural Differences Along These Dimensions • Universalism v. Particularism • Individualism v. Collectivism • Affectivism v. Neutralism • Specificism v. Diffusionism • Achievement v. Ascription • Attitudes Towards Time

  8. Particularism and Relationships • Guanxi: The Most Important Asset • Relations Over Rules and Law • Particular Circumstances Over Contract • Highest Ethics: Loyalty and Filialty

  9. Attitudes Towards Time Extreme Future-Orientation • Life = Suffering and Struggle • Frugality Is a Major Virtue • Don’t Think of Enjoying Life Today • Your Value Depends Your Legacy • You Live for Your Future Generations

  10. Human Resource Management Implications • Non-Transferability of Cross-Cultural Management Practices • Anticipating Cultural Clashes • Discuss Cultural Differences • Learn About Cultures Before Start • Enhance Cross-Cultural Coordination • Always Be Constructive

  11. Human Resource Management Implications • Relations, Relations, and Relations • Flexibility and Adapting • Commitment and Loyalty • Trust, Respect, and Understanding • From C-Sensitivity to C-Understanding to C-Acuity/Agility to Cross-Cultural Excellence

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