1 / 12

ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES. “The Internet is a giant international network of intelligent, informed computer enthusiasts, by which I mean, "people without lives." But we don't care. We have each other...” Dave Barry, American Humorist.

portia-ratliff
Download Presentation

ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES “The Internet is a giant international network of intelligent, informed computer enthusiasts, by which I mean, "people without lives." But we don't care. We have each other...” Dave Barry, American Humorist AMHS Workshop, Chennai, India, December 15 and 16, 2008

  2. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Current Situation (AFTN or Whatever) • Point-to-point dealing mostly with adjacencies • Call other center hold traffic or arrange for rerouting. • Most Performance issues limited to circuits between centers • Center performance “really” just a local matter. • Increasing traffic loads AMHS Workshop, Chennai, India, December 15 and 16, 2008

  3. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Simple ? Straight Forward? • Or simply what we already know • Future more complex??? • Access • Control • Encryption? • Fault Management • Coordination AMHS Workshop, Chennai, India, December 15 and 16, 2008

  4. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Security • “Security is a kind of death” Tennessee Williams, US Dramatist • System Compromised (anywhere) • Oh what will I to do? • Will I even know? Should I care? • Denial of Service • Malicious Messages • Etc. etc. etc.. • Shared Auditing System • Traceability • Breach is local matter but impact possibly global AMHS Workshop, Chennai, India, December 15 and 16, 2008

  5. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Trouble Reporting • Fault Management • Resolution Process • Reporting • Help Desks • Regional? • Local? • International? • Even required? Everybody’s got a help desk! AMHS Workshop, Chennai, India, December 15 and 16, 2008

  6. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • COORDINATION • Between Management Centers • Between Service Providers • Multiple ISPs • Public v. Private • Global • Addressing • Updates, outages, • Users, User Agents AMHS Workshop, Chennai, India, December 15 and 16, 2008

  7. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Communication Barriers (Things that make fault resolution, reporting, and management more difficult) • This is not E-Mail! • Language • Use of Translation Services? • Internal • Administration, Support and Operations (when present?) • Time Zones AMHS Workshop, Chennai, India, December 15 and 16, 2008

  8. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Maintenance Alerts, System Alerts • Notification Process • Degraded service • Routing Failures • Scheduled Outages • Equipment & Software Updates • Level raises from local and adjacent to global • Off-line vs On-line activities AMHS Workshop, Chennai, India, December 15 and 16, 2008

  9. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Holding Traffic • Draining Traffic • Storing Messages AMHS Workshop, Chennai, India, December 15 and 16, 2008

  10. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Dealing with Non-Deliverables • Address • Content • Format AMHS Workshop, Chennai, India, December 15 and 16, 2008

  11. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Testing Strategy • New systems • Updates AMHS Workshop, Chennai, India, December 15 and 16, 2008

  12. ATN/AMHS MANAGEMENT CENTER OPERATIONAL PROCEDURES • Summary • Adapting • Changing • Moving Forward • Develop Guidance AMHS Workshop, Chennai, India, December 15 and 16, 2008

More Related