THE TMC ROLE IN MANAGING TRAVEL RISK

1. THE TMC ROLE IN MANAGING TRAVEL RISK Presented by Europ Assistance USAAugust 6, 2014

2. AGENDA • TMCs & Travel Risk Management (TRM) • Overcoming Common Objections • Client Case Study

3. TMCs AND TRAVEL RISK MANAGEMENT

4. INCREASING FOCUS ON TRAVEL RISK MANAGEMENT

5. Not“if” something happens, but when

6. KEY ELEMENTS OF TRAVEL RISK MANAGEMENT Monitoring Prevention Response • 24/7 Medical & Security Response • Advice, Assistance and Evacuation • Travel Risk Intelligence • Pre-Travel Training • Crisis Management Planning • Traveler Tracking • Travelers Alerts & Client Notifications • Active Medical Monitoring

7. COMPANIES NEED GUIDANCE

8. COMPANIES NEED GUIDANCE of companies say they don’t have a TRM program in place.1 63% • WHY? • Don’t believe “it” will happen • Don’t feel legally obligated • Need help where to start A 2011 poll of companies by StarCite http://www.executivetravelmagazine.com/articles/corporate-travel-safety

9. YOUR CLIENTS WILL LOOK TO YOU FOR SOLUTIONS As companies become more aware of their duty of care responsibility, their TMCs are a natural resource to provide a solution.

10. OVERCOMING COMMON OBJECTIONS

11. Most Common objections I can’t afford a TRM program. We don’t need a TRM program. We’ve managed fine so far. I already have a Business Travel Accident policy, so I’m covered.

12. “I can’t afford a TRM program.”

13. Not having a solution costs more.

14. NOT HAVING A SOLUTION COSTS MORE • One incident can cost more than a travel risk management program • Disruptions to business travel = lost productivity and waste • Ad hoc, uncoordinated response = lost time, credibility and trust • Not meeting duty of care = increased liability

15. THERE IS A LOT AT STAKE of employees who would consider taking legal action against their employer in the event of a mishandled emergency.2 of cases lost by employers who were sued by an employee (or his/her survivors) over failure to provide duty of care.1 87% 50% MORE THAN • Garry Vardon-Smith, senior security advisor for the Americas with Red 24, a global security firm http://www.riskandinsurance.com/story.jsp?storyId=533337737 • Dr. Lisbeth Claus, human resources professor at Willamette University http://www.executivetravelmagazine.com/articles/corporate-travel-safety

16. “We don’t need a TRM program. We’ve managed fine so far.”

17. Your existing situation likely has costly gaps.

18. GAPS EXIST IN COMPANIES’ TRM PROGRAMS 82% No pre-travel training or briefings 81% No formal emergency or communication plan 66% No tracking of international travelers 66% No pre-authorization for travel to high-risk locations Source: May 2012 study by ORC International on behalf of Europ Assistance USA

19. “I already have a Business Travel Accident policy, so I’m covered.”

20. Business Travel Accident alone is NOT a TRM program!

21. TRM IS MORE THAN RESPONSE

22. CONSIDER THIS: An organization has 10 employees traveling together in a van when the van is t-boned by a bus in Italy. All 10 require emergency medical treatment.

23. CONSIDER THIS: They only have a basic business travel accident insurance policy, not a full Travel Risk Management program…

24. WITH A BTA PROGRAM ALONE…THERE IS NO REAL RISK MANAGEMENT No Information No Coordination No Control No Integration Company didn’t know about the incident until family members called. They had no way of knowing how many employees were impacted. Company wasn’t included in the management of the cases involving their employees. The insurance company made all case management and evacuation decisions, not the company. No ability to tap into multiple policies to coordinate benefits and save money.

25. QUESTIONS?