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Mobile User Interface

Mobile User Interface. Approvals. WORK BETTER. Approval Received. What do I do when I receive a request that requires my approval? There are actually multiple ways to handle this right from the mobile app!. WORK BETTER. Method 1 – Approval from the Springboard.

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Mobile User Interface

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  1. Mobile User Interface Approvals WORK BETTER

  2. Approval Received What do I do when I receive a request that requires my approval? There are actually multiple ways to handle this right from the mobile app! WORK BETTER

  3. Method 1 – Approval from the Springboard You’ve approved without leaving the Springboard! 1 2 Click Options Click Approve WORK BETTER

  4. Method 2 - Approve from the Record in the App 1 2 Click Options Click Open WORK BETTER

  5. Method 2 - Approve from the Record in the App cont. The ServiceNow app should now be open 4 Click the State Field 6 Add Comments if you would like 3 Drill into the record by clicking it 5 Select Approved from the Choice List WORK BETTER

  6. Method 3 – Expand the Approval Request 1 2 Expand the Approval Request by dragging it down Select Approve You’ve approved without even entering the app! WORK BETTER

  7. Method 4 – My Approvals 3 Swipe left on the appropriate record 4 2 Click Approve Once the list is opened, locate the appropriate record Open My Approvals 1 This is very helpful when you have multiple requests come in simultaneously WORK BETTER

  8. Mobile User Interface Update Assigned To Field WORK BETTER

  9. Record Assignment Received What do I do when a record is assigned to me or my team, and it needs to be reassigned? WORK BETTER

  10. Access the Record The record should now be open 2 Find the Appropriate Record, and Click on it 1 Open the App WORK BETTER

  11. Update the Assigned To Field 5 Provide comments to let everyone know why the record has been reassigned 4 3 Select the Appropriate User Click the User in the Assigned To Field WORK BETTER

  12. Mobile User Interface Using Connect WORK BETTER

  13. Message Received What do I do when I receive a Connect message on my phone? What do I do when I receive a message on my phone? WORK BETTER

  14. Connect! This opens the Conversation in the App Click the Message Notification 1 Type Like in a Text Message, and Click Send! 2 Click the Messages Field WORK BETTER

  15. Mobile User Interface Using Connect WORK BETTER

  16. Request a Service What do I do when I need to request a service or item on my phone? WORK BETTER

  17. Access the Service Catalog 1 Open the App 3 Select the Appropriate Item Category 2 Click Service Catalog WORK BETTER

  18. Select the Item You Want 4 Choose the Item You Want 5 Select Options 6 Click Add to Cart WORK BETTER

  19. Checkout 8 After Clicking Checkout, Click OK 7 Click Checkout WORK BETTER

  20. Check Order Status 1 Open the App This will show a list of all your open requests, including the one you just submitted 3 Click the Request to Open the Record and see Status 2 Click Service Catalog WORK BETTER

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