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Supply Chain Management. Supply Chain Management ?. It is a cross-functional approach to managing the movement of raw materials into an organization and the movement of finished goods out of the organization toward the end-consumer. Element. Typical Issues. Customers.

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Supply Chain Management

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Supply chain management




Supply chain management

Supply Chain Management ?

It is a cross-functional approach to

managing the movement of raw materials

into an organization and the movement of

finished goods out of the organization

toward the end-consumer.

Elements of supply chain management


Typical Issues


Determining what customers want


Predicting quantity and timing of demand


Incorporating customer wants, manufacturing, and time


Controlling quality, scheduling work


Meeting demand while managing inventory costs


Evaluating suppliers and supporting operations


Monitoring supplier quality, delivery, and relations


Determining location of facilities


Deciding how to best move and store materials

Elements of Supply Chain Management

Typical supply chains








Typical Supply Chains

Supply chain management











Typical Supply Chain for a Manufacturer

Supply chain management

Need for Supply Chain Management

  • Improve Operations

  • Increasing Levels of Outsourcing

  • Increasing Transportation Costs

  • Competitive Pressures

  • Increasing Globalization

  • Increasing Importance of E-commerce

  • Complexity of Supply Chains

  • Manage Inventories

Supply chain management1

Supply chain management

It addresses the following issues -

Distrubution Network Configuration:

Number and location of suppliers, production facilities, distribution centers, warehouses and customers.

Distribution Strategy:

Centralized versus decentralized, direct shipment, cross docking, pull or push strategies, third party logistics.


Integrate systems and processes through the supply chain to share valuable information, including demand signals, forecasts, inventory and transportation.

Benefits of supply chain management

Benefits of Supply Chain Management

  • Lower Inventory

  • Higher Productivity

  • Greater Agility

  • Shorter Lead Times

  • Higher Profits

  • Greater Customer Loyalty

Key learning areas

Key Learning Areas

Supply Chain Design, Development and Evaluation

Logistics Management

Managing Contracts

Application of Statistical Tools for Supply Chain Management Decisions

Application of IT and E-business tools



  • Purchase / Vendor Development Manager

  • Material Management Executive / Manager

  • Team Leader / Technical Leader / Logistics Manager / Logistics Executive

  • Warehouse Manager

  • Functional Outside Consultant



  • Software Services

  • IT Enabled Services

  • Automobile Components

  • Cement / Construction / Engineering / Metals / Steel / Iron

  • Consumer FMGC / Foods / Beverages

  • Retailing / Oil & Gas / Infrastructure / Power / Non-conventional energy / Bio-Tech. / Pharma / Life Sciences

  • Telecom / ISP / Consumer Durables / Home Appliances

Supply chain management

Quality Management

What is quality

What is quality?

It is the ability of a product or service to consistently meet or exceed customer’s expectations.

The quality of a developed product is influenced by the quality of the production process.

Quality management

Quality Management

It is the policy and associated procedures, methods and standards required for the control of projects.

The purpose of quality management is to increase certainty by reducing the risk of project failure. It also provides the opportunity for continuous improvement.

The consequences of poor quality

The Consequences of Poor Quality

  • Loss of Business

  • Liability

  • Productivity

  • Costs

Quality management activities

Quality management activities

  • Quality assurance

    • Establish organisational procedures and standards for quality.

  • Quality planning

    • Select applicable procedures and standards for a particular project and modify these as required.

  • Quality control

    • Ensure that procedures and standards are followed by the software development team.

      ( Quality management should be separated from project management to ensure independence. )

Dimensions of quality

Dimensions of Quality

  • Performance - main characteristics of the product / service

  • Aesthetics - appearance, feel, smell, taste

  • Special Features- extra characteristics

  • Conformance - how well product / service conforms to customer’s expectations

Dimensions of quality1

Dimensions of Quality

  • Reliability - consistency of performance

  • Durability - useful life of the product / service

  • Perceived Quality - indirect evaluation of quality (e.g. reputation)

  • Serviceability - service after sale

Supply chain management

Key Learning and Application Areas:

  • Requisites for Quality Management

  • Quality Management in Manufacturing

  • Process Capability Studies

  • Six Sigma Approaches

  • Quality Management in Services

  • Service Quality in Airlines

  • Service Quality in Hotel industry

  • Service Quality in Health Care industry

Career options

Career Options

Pharma Industry

IT / ITES Industry

Manufacturing Industry

Service Industry


oQuality Manager

oQuality Assurance Manager

oQuality Control Manger

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