Creating a diverse high performing team
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José R. Sánchez, LCSW, LMSW President and CEO. Creating a diverse high-performing team. Milestones in the history of diversity. 1969: First School of Ethnic Studies established in the United States. 1941: Executive Order 8802. 1961: Creation of EEOC. 1990: ADA.

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Creating a diverse high-performing team

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Creating a diverse high performing team

José R. Sánchez, LCSW, LMSW

President and CEO

Creating a diverse high-performing team


Milestones in the history of diversity

Milestones in the history of diversity

1969: First School of Ethnic Studies established in the United States

1941: Executive Order 8802

1961: Creation of EEOC

1990: ADA

1954: Brown v. Board of Education

1963: Equal Pay Act

1972: Title IX

All of these actions paved the way for the diverse landscape we have in business and education today.


Diversity

Diversity…

  • Is about empowering people.

  • Is understanding, valuing and using the differences among all of us to achieve superior outcomes.

  • Is a challenge because we all have biases and prejudices of long-standing.

  • Means more than just tolerating people that are different from you. It means actively welcoming and involving them in all aspects of the organizations and soliciting their ideas and opinions.


Dimensions of diversity

Dimensions of diversity

Internal

Headquarters/Field

Military

Experience

External

Management

Status

Seniority

Life

Experience

Country

Knowledge

Mental

Ability

Physical

Ability

Organizational

Family

Status

Work

Style

Sexual

Orientation

Age

Pay Scale

Group

Urban

Affiliation

Religion

Education

Gender

Race

Language

Income

Gender

Identity

Ethnicity

Job Title

Work

Location

Personal

Habits

Work

Experience

Communication

Style

Department/Unit/Group


Why do we need to be concerned about diversity

Why do we need to be concerned about diversity?

  • Three powerful trends in our society have made diversity an important issue:

    • The global market in which U.S. corporations do business became highly competitive.

    • The makeup of the U.S. population began changing dramatically. In the 30 years between 1995 and 2025:

      • The Asian population will be the fastest-growing population and more than double in size.

      • The Hispanic/Latino population will be the largest-growing population and will account for 32 million of the 72 million additional people (44% of the total growth of the nation).

    • Individuals began celebrating their differences instead of compromising their uniqueness to “fit in.”


How does workforce diversity affect teams

How does workforce diversity affect teams?

  • Diversity typically provides fresh perspectives on issues but it is difficult to manage

    • Team members bring their individual worldviews into the team experience.

      • Age

      • Education

      • Race

      • Socio-economic position

      • Cultural norms

      • Religion

      • Physical ability

  • These world-views make up the entirety of the individual members and therefore can lead to clashes in the group if not managed correctly.


The case for diversity among teams

The case for diversity among teams

  • Diverse teams should help an organization develop a competitive advantage by bringing together different ideas, knowledge, and methods of problem solving.

  • Diverse groups have been shown to be better at decision making; eliminating “group think” and improving team effectiveness


Diversity presents managers with challenges

Diversity presents managers with challenges

  • Individual differences that spawn creativity and innovative problem-solving can create communication barriers and conflict.

  • Individual differences can also lead to open conflict and chaos if there is mistrust and lack of respect among team members based mostly on the world and cultural views of the individual members.

  • A team vision needs to be established immediately and it is important to defer to the expertise that exists on the team.


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