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Planning for Capacity “Infrastructure Consolidation at ENOC”

Planning for Capacity “Infrastructure Consolidation at ENOC”. About ENOC Group. Integrated Regional Oil & Gas Group 6000+ task force in 6 countries Our Businesses Exploration & Production Supply & Trading Refining & Blending Storage & Bunkering Terminalling Gas Distribution (LPG)

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Planning for Capacity “Infrastructure Consolidation at ENOC”

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  1. Planning for Capacity “Infrastructure Consolidation at ENOC”

  2. About ENOC Group • Integrated Regional Oil & Gas Group • 6000+ task force in 6 countries • Our Businesses • Exploration & Production • Supply & Trading • Refining & Blending • Storage & Bunkering • Terminalling • Gas Distribution (LPG) • Manufacturing (Tank Fabrication) • Retailing & Marketing • Jet Fueling • Vehicle Inspection & Registration • Bills & Third Party payments • IT (Oracle partner for Oil & Gas & Utilities)

  3. About ENOC Group • Our Brands

  4. Infrastructure Challenges • Multiple internet links • Many of the internet links are under utilized • Some of the internet links are fully utilized • None of the links are secured to the accepted standard levels • Monitoring and reporting is available for one link only • Bandwidth actual requirements cannot be measured • Not easy to isolate or address slowness issues • Not easy to implement DR design when using leased lines for branch connectivity

  5. Infrastructure Challenges • Continued … • Most of the sites are without backup links • Leased lines are charged per KM of distance and it is much more expensive when connecting different emirates • Upgrade of leased lines take very long time and there are speed limits • ISDN lines are not much reliable and very slow • Cost of keeping ISDN lines connected is very high

  6. Business Challenges • Increasing information flow slowness between HO and branches resulting in reduced back office “operations efficiencies” • New services became handicapped due to capacity limitations resulting in losing “competitive edge” • Remote business entities started to invest in independent infrastructure due to capacity limitations and reliability issues resulting in “redundant costs” • Exposure to higher IT related security risks due to independent Internet links

  7. Infrastructure Redesign • One redundant internet uplink • All sites are with primary and secondary lines • QOS is applied on all customers to control bandwidth • Utilization reports are available for all WAN and Core LAN links • Slowness can be easily isolated using available statistics • MPLS is charged per bandwidth regardless of the distance • 3G can be easily and rapidly deployed

  8. Infrastructure Redesign • Continued … • MPLS available bandwidth range is from 128K up to 1G • 3G is much faster than ISDN • Content filtering • Centralized Proxy • Centralized reporting • Centralized IPS • Canalized Firewall • Minimized “single point of failure”

  9. Infrastructure Redesign • Continued … • Consolidated computer rooms into one centralized Data Center • Consolidated Email platforms into one • Consolidated applications into two platforms • Introduced Virtualization for Testing & Development environments

  10. Impact on Business • Remote offices are able to demand more corporate information services for 10-20% less cost • Shorter lead time for new capacity demands • Availability of various capacity options • Available capacities optimized for business activities • Detecting/blocking a daily average of 26,000 spam emails at Internet gateway (85%) • Managing non-business related browsing • Traffic/bandwidth managed as per information priorities

  11. Impact on Business • Able to introduce new products/services • Self Service with pay at pump option • Remote Customer supplies monitoring for “Just in Time” deliveries • Instant “Promotions Management” at retail sites by getting real time sales/customer information • Loyalty program for Select Cards • Process Improvements • Common back office operations with uniform business processes for group companies • Unified Communication & Staff collaboration • Reduced downtime and minimized security risks

  12. Lessons Learned • Executive management support and buy-in • Businesses support and buy-in “avoid turf battles” • Proper change management “set expectation right” • Availability of costing model “Service Catalogue” • Expert and Motivated team “post implementation support” • Win local IT teams and redesign their roles “job security”

  13. Thank You

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