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Tropical Storm Allison Recovery Charles Chambers Information Technology 2001 Time Line Saturday flooding begins (1 A.M.) – IT team on campus Additional IT staff arrive – pumping and power are critical Institutional priorities are focused – Non-IT Sunday

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tropical storm allison recovery
Tropical Storm AllisonRecovery

Charles Chambers

Information Technology

2001

time line
Time Line
  • Saturday
    • flooding begins (1 A.M.) – IT team on campus
    • Additional IT staff arrive – pumping and power are critical
    • Institutional priorities are focused – Non-IT
  • Sunday
    • Pumping of network node facilities begin
    • Power restored to UHS data center
    • Internet connection reestablished
    • 713-743-1000 call center established
    • Systems and servers returned to service
time line3
Time Line
  • Monday, June 11th
    • WAN services restored except UHV
    • IP telephones activated in critical areas
    • Relocated some servers to Data Center
  • Tuesday, June 12th
    • Internet connectivity unstable due to ISP
    • Servers in Data Center grow by 20
    • UHV network connection restored
    • Desktop assessment team inventories campus
    • Network teams inspect buildings for damage
time line4
Time Line
  • Wednesday, June 13th
    • UH-CVN services restored, classes held.
    • Payroll processed
    • 50% of phone system returned to service
  • Thursday, June 14th
    • Data backbone restored
    • Data connectivity to opened buildings
    • Order Equipment for Storm Solutions for Hofheinz Pavillion
time line5
Time Line
  • Friday, June 15th
    • Majority of phone system restored
  • Saturday, June 16th
    • Equipment for Hofheinz Pavillion arrives, installed
time line6
Time Line
  • Sunday, June 17th
    • Hofheinz Pavillion available
      • 270 IP telephones
      • 314 data ports
      • IT support booth created
  • Monday, June 18th
    • University Re-Opens
    • First occupants moves into Hofheinz Pavillion
time line7
Time Line
  • Tuesday
    • Voice Mail system restored
    • Touch Tone Registration restored
    • Remainder of phone system restored
  • Wednesday
    • Majority of SWB trunking problems corrected
time line8
Time Line
  • Thursday
  • Friday
    • Reconfiguration of Hofheinz Pavillion network
technology priorities
Technology Priorities

Infrastructure

  • Phone System
  • Internet Connectivity
  • Inter-campus Network
  • Campus Data Network
  • Interactive Video Network
  • Data Center Operation
technology priorities10
Technology Priorities

Services

  • E-mail
  • Web Site
  • WebCT
  • IVR for Registration/Records
  • Payroll
  • Financial Application
technology priorities11
Technology Priorities

Desktop Computers

  • Inventory
  • Repair
  • Replacement Computers
  • Data restores
technology priorities12
Technology Priorities

Temporary Space - Holfheinz

  • Used basketball pavilion
  • Boxes became offices
  • Basketball floor
    • became labs and cubicles
holfheinz pavillion
Holfheinz Pavillion

From Basketball to Academics

  • 27 boxes
  • Cisco IP telephony – 270 phones
  • Switched data network
    • 270 ports in offices
    • 144 ports on basketball court
    • Over 100,000 feet of copper and fiber
  • IT support booth
    • Voice and data network support
    • Desktop computer support
recovery resources
Recovery Resources
  • Over xxx person hours (UH Staff)
  • Loss and Business Resumption
    • Costs estimated in millions
  • Over 250 IT related staff involved
lessons learned
Lessons Learned
  • Move IT facilities above ground
  • Move generators above ground
  • Flood doors on underground entrances
  • Established plans helped . . .
    • The right people at the right places, making the right decisions was the key.
  • Mobilize support efforts early
    • Food
    • Sleeping Quarters
heroic efforts
Heroic Efforts
  • Pumps/Pumping
  • Saving the Animals
  • Getting Primary DID in service
  • Internet Connectivity
  • Holfheinz Pavillion
how the speedy recovery
How the Speedy Recovery
  • Temporary fixes
  • Great minds and enormous goals
  • Dedicated staff
  • Very long hours
  • Multiple plans
  • Quick vendor response
  • Elimination of bureaucracy
  • Communication of status and goals
  • Central coordination point
starting recovery
Starting Recovery
  • Pumping and Power
  • Starting pumping PGH on Saturday
  • Moved pumps to animal lab (SR2)
  • Sunday power restored to Computing Center
  • Internet Connection
    • Reconfigured to computing center
    • Web and e-mail up first
recovery partners
Recovery Partners
  • Herculean efforts by all!
    • Pumping water
    • Removing damaged equipment
    • Designing and installing new systems
    • Power restoration
  • UH Support
    • College volunteers
    • Facilities
  • Vendor response was great!
    • Staff on site (over 100)
    • Rapid deployment of equipment
initial impact
Initial Impact
  • Primary Technology Areas Affected
    • UHS Data Center
    • Network Node in PGH
    • Network Node in UCU
    • Headend Facility in Moody
uhs data center
UHS Data Center
  • Lost power
  • No flooding or other damage
network node pgh
Network Node (PGH)
  • Services lost
    • Voice, data, video for UH
    • Internet and interactive video for all UHS
  • Damage
    • Water 18 inches above raised floor
    • Power systems total loss
network node pgh23
Network Node (PGH)

Telephone and Voice Mail Systems

network node ucu
Network Node (UCU)
  • Services lost
    • Voice network for 1/3 of campus
    • Trunk lines from SWB
    • High capacity circuits from SWB
  • Damage
    • Telephone Switch corroded
    • Wire center destroyed
      • 3600 stations
network node ucu25
Network Node (UCU)

Telephone system

network node ucu26
Network Node (UCU)

SWB

Interface

network node ucu27
Network Node (UCU)

Wire Center Frame

headend facility moody
Headend Facility (Moody)
  • Services Lost
    • CATV Network
hofheinz pavillion
Hofheinz Pavillion

Home of “Phi Slamma Jama”

hofheinz pavillion30
Hofheinz Pavillion

Wiring was pretty open…

here s who did it
Here’s Who did it!

CTS “Crew” at Storm Allison Luncheon

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