Introduction – Hospitality. International Tourism Management WiSe 2008/2009. Cowboys.
„The travel industry, according to everybody outside it, is run by cowboys. Despite the abundance of professionally run companies, both big and small, the perception is still that holiday firms rip off unsuspecting customers. …
But the biggest problem is that operators are often selling a product where the gap between perception and reality is huge. Mass-market holidays are often sold as a dream vacation when they are often anything but.“
(Quelle: www.travelmole.com Issue 226 (Sept. 2002), zitiert in Page 2003)
Cultural as well as climatic differences result in different criterias for quality:
Most important criticism: Europe
The Hotel Manager
The Hotel Manager is a man from the distant future who opens up a restaurant in the distant past. The guests travel there via time machine (yes, just like The Restaurant at the End of the Universe by Douglas Adams). He's pretty funny as he's very evolved, but he's still a stupid jerk.
Appearances: Tick vs. Prehistory: This episode is featuring a restaurant located about 3.5 million years ago. The Tick and Arthur wind up stuck in the distant past, but they're 'saved' when The Hotel Manager kidnaps their tribe of human-ape ancestors and takes them to the hotel to replace his waitstaff. Tick manages to overthrow the hotel staff and return his tribe to freedom and restore himself and Arthur to the 20th century.
In the 1990s the hospitality companies in Germany
could not agree on a label like „Grüner Koffer“.
Today Viabono is supported by DeHoGa etc.
Is ecological engagement in hotels just a marketing
gag or will we see a real „greening“ of the hospitality