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UI OPERATIONS IN SOUTH DAKOTA THAT POSITIVELY IMPACT BTQ STANDARDS

UI OPERATIONS IN SOUTH DAKOTA THAT POSITIVELY IMPACT BTQ STANDARDS. Facts of UI operation. Seasonal workflow Unemployment rate in 2007 – 3.0% 19,147 UI claims in 2007 Population of SD – 754,844 File by Internet or phone 10 Customer Service Representatives - 4 Adjudicators

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UI OPERATIONS IN SOUTH DAKOTA THAT POSITIVELY IMPACT BTQ STANDARDS

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  1. UI OPERATIONS IN SOUTH DAKOTA THAT POSITIVELY IMPACT BTQ STANDARDS

  2. Facts of UI operation • Seasonal workflow • Unemployment rate in 2007 – 3.0% • 19,147 UI claims in 2007 • Population of SD – 754,844 • File by Internet or phone • 10 Customer Service Representatives - 4 Adjudicators • Benefit and Interstate of 14 staff • WBA $285 MBA $7410 • UI Trust Fund 19 Million

  3. Recent UI History/Events in SD • Established UI Call Center in 2000 • Began taking Intrastate claims added Interstate a year later • Scanning / imaging of documents in 2007 • Debit card and direct deposit payments April 2008

  4. FED BTQ Timeliness in 2007 • All First Payments 14/21 - day • SD Average 97.1% • US Average 87.9% • Non-monetary Determinations 21-day • SD Average 97.3% • US Average 71.8%

  5. FED BTQ Quality in 2007 • Separation Determination Quality • SD Average 88.9% • US Average 67.0% • Non-separation Determination Quality • SD Average 96.1% • US Average 76.5%

  6. Highlights of UI Operation that Positively Affect BTQ Standards • All UI Operations are centrally located in one location - Aberdeen • All Adjudication staff have attended BTQ Training and participated in BTQ reviews

  7. Highlights of UI Operation that Positively Affect BTQ Standards • Weekly and monthly staff meetings to visit on procedure and policy changes • All initial fact finding for all UI issues taken at intake • Customer Service Representatives cross trained to adjudicate

  8. Highlights of UI Operation that Positively Affect BTQ Standards • Separate IT department but housed in same building – Benefit and BTQ staff have direct access to IT personnel for programming updates • Interstate and Benefit staff have become integrated into one unit to share common duties

  9. Highlights of UI Operation that Positively Affect BTQ Standards • Very stable staff in call center and adjudication with little turnover and high longevity • BTQ review staff has streamline to UI Benefit staff to implement procedure changes

  10. Highlights of UI Operation that Positively Affect BTQ Standards • Scanning and task list items generated with less movement of paper files • UI laws and administrative rules very stable

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