Use the Force – Marketing Part 2 1 st September 2010

2. Use the Force – Marketing Part 21st September 2010 Clayton Moulynox

3. You don’t need

4. Tools Resources + + Systems + Capability + Infrastructure + Inspiration Success =

5. Plan Enable Retain Create Demand Customers Services Sell

6. Plan Enable • Partner Profitability Modeller • https://roianalyst.alinean.com/microsoft/business_partner/launch.html Retain Create Demand Customers Services Sell

7. Plan Enable • Partner Learning Centre • https://training.partner.microsoft.com/ Retain Create Demand Customers Services Sell

8. Plan Enable • Microsoft Pinpoint • www.microsoftpinpoint.com.au • Partner Marketing Centre • https://www.partnermarketingcenter.com/en-au/ Retain Create Demand Customers Services Sell

9. Get Listed on Pinpoint 1. AUTHORITY 3. CUSTOMER CAMPIAGN CONNECTION 5. INTERACTIVITY 2. CONNECTIVITY 4. CREDIBILITY WIN! Sign up, add a listing, or edit a listing during APC to go in the draw to WIN one of two Xbox 360s 250 GB Visit the Pinpoint Workshop to enter www.microsoftpinpoint.com.au

10. Plan Enable • Microsoft Pinpoint • www.microsoftpinpoint.com.au • Partner Marketing Centre • https://www.partnermarketingcenter.com/en-au/ Retain Create Demand Customers Services Sell

11. Lead Generation ………..out of the box Running a customer acquisition campaign - Get to market fast with repurposed Microsoft assets - Plan for sales objectives and multiple customer interactions - Make execution easy with minimum preparation time

12. Step 1 – The WHY Plan for outcomes, how will you get ROI? How big does your data base need to be to make your ratios work? How will you source data? What is the data profile you want (industry, size, geo)? How will you get data “marketing ready”? Step 2 – The WHO Target Market and Joys of Customer Data Step 3 – The WHAT Value Proposition, Call to Action, “Content is King”

13. Example of a 3-touch program MY 3-touch program

14. Touch 1 e-mail Customise: Add your logo Add your offer Do you need a different image? Notes Find out how YOUR NAME can help you raise efficiency and productivity. <Insert partner offer details if applicable> Contact us at www.partnerurl.com, +61(02) 9900-0800, or email@website.com. Improve Employee Productivity and Communications forLess. Lower operational costs, give your employees access to e-mail, calendars, and tasks from virtually anywhere and on any device, and get advanced security and reliability capabilities with Microsoft® Exchange Server 2007. Add Microsoft Software Assurance maintenance benefits for greater savings, valuable services, and rights to new versions. Use Exchange Server 2007 to: ●Reduce IT costs—Lower costs and complexity while increasing operational efficiency with a flexible and reliable messaging system. ●Increase productivity—Improve communication by making personal and customer information easier to access and share from multiple devices and platforms, in the office or on the go. ●Decrease risks—Help keep your data and network highly secure and reliable with built-in anti-spam and antivirus protection, compliance features, and high availability. For product details, demos, trial software, purchasing information, and more, visit Microsoft Enchange Server 2007. To learn more about how Software Assurance can help you get the most value from your software investment, visit Microsoft Software Assurance. • For customer retention: • Can you make a “loyalty offer”? • For customer acquisition • How would you introduce your company? • Do you have • dedicated response e-mail address • inbound phone number Visit www.partnerurl.com to learn more Visit www.Microsoft.com for product details

15. Touch 1 DM –Postcard or business letter Same “look and feel” as eDM and web landing page Less is more! Good low cost direct mail option Customise: Add your logo Add your offer Do you need a different image? Notes • Improve Employee Productivity • and Communications forLess. • Reduce IT costs—Lower • Increase Productivity • Decrease Risk • Find out how YOUR NAME can help you raise efficiency • and productivity. <Insert >partner offer details if • applicable> • Contact us at www.partnerurl.com, +61(02) 9900-0800, or email@website.com • For customer retention: • Can you make a “loyalty offer”? • For customer acquisition • How would you introduce your company? • Do you have • dedicated response e-mail address • inbound phone number

16. Touch 2 Web landing page Customise: What is YOUR value add to the product offering? How will you enable your customers? How will you differentiate ? Why should they do business with you? How can you add your services? How can you help your customer realise the benefit? • Microsoft Enhanced Communication and Collaboration Special Offers • Be Effective from Anywhere • Save money and stay competitive with tools to improve the way you work and communicate. With Microsoft Enhanced Communication and Collaboration solutions, you can access and share business information, send e-mail, and schedule appointments directly from your PC, via the Web, or using your Windows phone. Reduce travel costs with real-time online meetings, and instantly connect with colleagues through instant messaging. Whether you choose to have your communication software deployed on-premises or hosted by Microsoft or a hosting partner, you benefit from technology that can help you stay productive and effective wherever your business takes you. • Act today and save with the following offers. • Current Customer Offers and Promotions • Business Productivity Online Suite • Get a 30-day trial to experience the benefits of Microsoft Business Productivity Online Suite without obligation and get a 10% discount when you continue your subscription. • Offer Details: • Purchase BPOS at a 10%discountoff the regular list price. This promotional offer is available through Microsoft Volume Licensing Agreements (EA /EAS & MOSP), and is valid on purchases made through September 30, 2009. • On-Premises • Receive up to a 35% discount when you purchase Exchange Server 2007 and enter into a new Open or Open Value License Agreement. • Offer Details: • Available to customers who enter into a new Open License Agreement or Open Value License Agreement; discounts are applicable to Standard Server and Client Access License (CAL) licenses • 20% off Microsoft list price for Server and CAL licenses or 35% off for Server and CAL licenses with Software Assurance • Minimum: 1 Server or 10 CALs; Maximum: 10 Servers or 500 CALs • Timing: Now through September 30, 2009 • Microsoft Communication Services • 60 Day Free Trial. Experience the benefits of hosted business-class communication and collaboration solutions without obligation for 60 days. Notes Notes • Make sure: • -Same design as on e-mail and/or postcard • Have content for download on your landing page with info capture for download • Ensure contact details are on landing page (phone, e-mail, click to contact page) • If possible add customer testimonials and case study for download • Use Microsoft whitepaper and customize it with your logo

17. Touch 3 Telemarketing • “Hello ______________, this is ______________ calling from ______________. “ • “We help companies like yours increase efficiency and reduce costs by providing software tools to enhance their productivity and communications both in and out of the office. Would you be willing to invest a few minutes of your time for me to explain how business-class communications technology might help you save time and money?” • First I’d like to learn a little bit about your current environment so I can better understand if improving your communications and collaboration tools will help your business. • Is your e-mail currently hosted online or deployed on-premises? • What are you currently doing to reduce costs while keeping your business running efficiently? • Are you looking for ways to improve employee productivity and increase your business efficiency without the costs and complexity of on-site IT infrastructure? • Can you benefit from being able to access e-mail, calendar, and business contacts and share business information with colleagues—from the office, home, or the road from multiple devices? • Are you looking for ways to reduce the amount you spend on communications and travel? • How do your teams share project information, such as documents and spreadsheets? • Are you able to share and manage documents from a single location, even when you’re out of the office? • Do you have an IT team with the technical expertise and time to manage and maintain all your communications applications securely? • “Mr. Smith, it seems like you are experiencing some of the same challenges as customers we’ve helped in the past. I think our business-class communication and collaboration solutions may be of value to your company. Microsoft Enhanced Communication and Collaboration solutions can help you: • Reduce hardware, software, and personnel costs by deploying software delivered as a service for a predictable monthly fee • Access your e-mail from almost anywhere using your desktop, Windows phone or a Web browser • Share calendar and contacts with your colleagues for easy meeting scheduling • Spend less time and money traveling to and from client meetings and training events • Get additional online tools available to help in all aspects of e-mail management, including spam protection and data encryption • Use intranet portals and project-specific workspaces with enhanced security for better organized document sharing and employee collaboration • “With Microsoft Enhanced Communication and Collaboration solutions, you can get business-class e-mail and collaboration tools so you can reduce costs, drive productivity and improve communication whether you have the software hosted as a service through BPOS or deploy on-premises.” • “Mr. Smith, now that we’ve discussed your need to enhance collaboration between employees [or whatever need has been established], I’d like to set up an appointment to better understand your business objectives and determine if we have a solution that is a good fit for your needs. Are you free on Wednesday at 3:00 p.m.?” • Golden Rules of telemarketing: • -Don’t script – develop prompters with open questions that guides conversation • Before you start – identify exactly what you want. For example: appointment setting, interest in trial etc. • Be specific what information you want to collect. Eg What do they use today? What is their core business? • You have approx. 30 seconds to get attention and need to get you have to get quickly to the point. • Prepare a short and punchy introduction for “Who is….” • Always ask for opt-in and send an e-mail as follow-up • Always ask “who else in your company might be interested in….” • If you don’t have the resources or discipline – outsource. Internal management of resources eats time and requires coaching • Guidelines for external telemarketing: • -Expect approx 80 call attempts per day, plan for approx 3 call attempts per contact. • -Expect that it is harder to get to senior contacts. • -Monitor data condition, measure completed calls and hit rate, review every 2-3 days • -If it doesn’t work – change the approach • -You must ensure telemarketers have industry experience

18. Plan Enable • Demo Showcase • http://demoshowcasesuite.com/ Create Demand Retain Create Demand Customers Services Sell

19. Next Steps • Use the framework you’ve built today and execute a campaign • Use the tools – integrate them in to your processes • We’re looking for Case Studies! Tell us how you’ve leveraged tools in the MPN to win new business. • Engage with Go2Market…

20. Our call to action for you • Run your 3-touch marketing campaign with customised Microsoft assets: • - 300 Postcards (design, copy, production, postage) • - E-mail template, broadcast and reporting • - Landing page with download and contact capture • -Telemarketing: 300 call attempts, calling guide • - Reporting • For APC attendees: $4,900 +GST • (terms and conditions apply, only for APC attendees) • 1 day Foundation Workshop • -Value Proposition • Competitive Positioning • Target Market • Core Messaging • Review of marketing material • For APC attendees: $2,000 + GST • (terms and conditions apply, only for APC attendees) • Offers valid until: 10 September, Must be in market by 30 September www.gotomarket.com.au Meet us at our stand! David 0414 997942 david@gotomarket.com.au Ursula 0401 147 493 ursula@gotomarket.com.au

21. Questions?