The Model for Improvement

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The Model for Improvement

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1. The Model for Improvement UDOH Diabetes Telehealth Series David Cook MBA, C(ASCP), CPEHR - Project Coordinator [email protected] Mike Silver, MPH – Vice President (collaboration) materials used from the IHI (Institute of Healthcare Improvement)

2. Objectives Understand the Model for Improvement* 2) Develop an Aim Statement, Measurement Plan, and Improvement Plan 3) Understand rapid cycle improvement                                                                                 *Associates in Process Improvement

6. The Model for Improvement PDSA

7. Recognition of Quality Gap -Opportunity for Improvement Can be a vague impression (hunch) Report review Sentinel events We want a better outcome (hope) Taking Stock Exercise

8. Exercise #1 Take a minute and review from your recent experience one opportunity for improvement or quality gap Please write it down

9. The Model for Improvement PDSA cycles

10. State the aim clearly (SMART acronym) Include numerical goal and time frame that require fundamental system change Set stretch goals Avoid aim drift Be prepared to refocus the aim Step #1 - Setting the AIM – What are we trying to accomplish?

11. Step #2 - Establishing measures – How will we know that a change is an improvement? Plot data over time Seek usefulness, not perfection Use sampling Integrate measurement into the daily routine Use qualitative and quantitative data

12. Exercise #2 Take a minute and write an AIM statement based on the improvement opportunity identified in Exercise #1 Remember to include a numeric goal (measure) and time frame

13. Step #3 – Overall Plan for Improvement Avoid “the same” responses Implement recommended practices guidelines Think processes and systems of work Simplify processes Reduce waste or unnecessary redundancies Strengthen hand offs Creative thinking Appropriate use of new or existing technology

14. Step #3 – Overall Plan for Improvement Describe change (strategies) Predict outcome List steps needed Plan for collection of data

15. “Every system is perfectly designed to get the results it gets.” Paul Batalden, M.D.

16. Exercise #3 Take three or four minutes and outline your Global Plan Describe change (strategies) Predict outcome List steps needed Plan for collection of data

17. PDSA (Plan-Do-Study-Act)

18. The Model for Improvement PDSA cycles

19. Classifying PDSA cycles

20. Plan Sequence: Describe first (or next) change (tactic) Predict outcome List tasks needed Plan for collection of data

21. DO – Carry it Out Implement (preferably on a small scale) Document problems and unexpected observations See plan through to completion Motivations to carry it out

22. Study or Check – What did we learn?

23. ACT

24. Rapid Cycle - Multiple Cycles

25. The Model for Improvement PDSA cycles - Summary

27. Contact Info: David Cook, HealthInsight 801-892-6623 [email protected] Questions ???

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