Northern California Community Blood Bank Donor Satisfaction 2013. Based on 329 responses between 3/19/13 and 3/25/13. The Survey. The survey was emailed to 5,306 NCCBB donors for whom email addresses were available. Of these donors: 530 (4%) emails bounced 902 (17%) opened the email
Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
Based on 329 responses between 3/19/13 and 3/25/13
The survey was emailed to 5,306 NCCBB donors for whom email addresses were available. Of these donors:
530 (4%) emails bounced
902 (17%) opened the email
503 (10%) clicked through to the survey
329 (6%) completed the survey
The 329 includes a number of paper surveys requested by donors.
This represents, by far, the highest level of participation in recent years.
This was made possible due to the continued collection, and updating of donor email addresses.
The survey consisted of 14 questions including multiple choice, rating scale and open ended questions.
There were opportunities for comment and for Other on 6 questions.
“Always and every time; very strongly agree.”
“They were awesome, it was my first time and they were very comforting. I got light headed and they made sure to get me feeling better very quickly. And about a week letter I got a card that was very sweet.”
We received input that was useful;
“Be open later in the evening sometimes. I work until 5:30 and would consider donating after work.”
“hot beverages on cold days. Tea would be great.”
“Healthier snack options for post-donation.”
And some, not so much;
“I wish the interview process didn't take so long. I understand how important it is, but it is the worst part of the process for me.”
“Allow me to donate more often and/or more blood in one go.”
“Have a string quartet playing in the corner.”
Really, Pretty Darn Good