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A Hitchhiker's Guide to the New Learning Ecosystem Learning 2009

A Hitchhiker's Guide to the New Learning Ecosystem Learning 2009. Karie Willyerd VP and Chief Learning Officer. 1. Sun Learning Services. TEAM AWARDS. ABOUT SUN LEARNING SERVICE. Ranked #1 Training Team in the World October 2009. Our learners What we are responsible for

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A Hitchhiker's Guide to the New Learning Ecosystem Learning 2009

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  1. A Hitchhiker's Guide to the New Learning EcosystemLearning 2009 Karie Willyerd VP and Chief Learning Officer 1

  2. Sun Learning Services TEAM AWARDS ABOUT SUN LEARNING SERVICE Ranked #1 Training Team in the World October 2009 • Our learners • What we are responsible for • Our training team • Our relationship with customers • A new relationship with Oracle Chief Learning Officer Best Learning Team

  3. A long time ago in a galaxy far, far away...

  4. 3. Rethinking 70/20/10 2. Expert Creation Dilemma You are here 4. Social Learning Ecosystem 1. Introduction 5. The Answer to Everything

  5. Meet the Reluctant Hitchhiker

  6. Three Forces Changing the World Demographics Globalization Social Web

  7. Demographics Generational Shift Education Levels Melting PotGoes Global Women in the Workplace

  8. The Generations U.S. Census Bureau, 2007 American Community Survey, www.census.gov

  9. Five Generations in the Workplace Bureau of Labor Statistics Employment Projections

  10. Globalization Headquarters of the biggest companies are increasingly not in the USA

  11. The Social Web

  12. You are here 3. Rethinking 70/20/10 2. Expert Creation Dilemma 4. Social Learning Ecosystem 1. Introduction 5. The Answer to Everything

  13. The Expert Dilemma The more expert the content, the less likely training can be justified Build a comment – The more expertise the content, the less likely training can be justified *Web 2.0 Infrastructure/MySQL *Open Storage Future Workspaces, LLC

  14. The 'Expert' Dilemma Knowledge doubling every 2 years Takes 10 years to make an expert Most organizations determine the volume and scope based upon the number of students Organizations face a new dilemma Too few students to justify the creation of a course Results in far fewer programs for advanced skills

  15. You are here 3. Rethinking 70/20/10 2. Expert Creation Dilemma 4. Social Learning Ecosystem 1. Introduction 5. The Answer to Everything

  16. Why is Informal Learning Growing? “What percentage of the knowledge you need to do your job is stored in your mind? 1986: 1997: 2008: 75% 15 – 20% approx. 8 – 10% *Open Storage Robert Kelly, Carnegie-Mellon University

  17. Companies Redefine Budgets & Resources Informal70% Mentors20% 5% 35% 15% 25% 80% 40% Formal10% Prior Investment FutureInvestment What will some of the new jobs and skill sets be in L&D?

  18. 3. Rethinking 70/20/10 2. Expert Creation Dilemma 4. Social Learning Ecosystem 1. Introduction 5. The Answer to Everything You are here

  19. The Social Learning Ecosystem A new way to think about organizational learning *Web 2.0 Infrastructure/MySQL *Open Storage Future Workspaces LLC

  20. The Social Learning Ecosystem A new way to think about organizational learning *Web 2.0 Infrastructure/MySQL *Open Storage Future Workspaces LLC

  21. 3. Rethinking 70/20/10 2. Expert Creation Dilemma 4. Social Learning Ecosystem 1. Introduction 5. The Answer to Everything You are here (finally!)‏

  22. The Answer to Everything.........

  23. The Answer to Everything...

  24. The Bottom-Line Impact of Social Software Addressing major enterprise challenges 59% 56% 32% 30% Workforceproductivity Transferknowledge between and among workers Capture knowledge of existing workers Employee engagement August 2008, “Workforce Collaboration and Web 2.0

  25. Example: Cerner’s UCern Social Networking Built on Jive Links to LMS RSS feeds Ability to join groups Playful! A widget-driven mash-up portal for a social learning network

  26. Example: Social Learning eXchange (SLX) User-generated content platform system

  27. Key SLX Features Organize by favorites User account profiles User authentication and access control Browse content by categories Supports export and mobile devices

  28. Leveraging Social Media Capabilities Search functionality Content sorting Content filtering Ratings Tagging Commenting

  29. But What About ... How do you “control” content? The same way you control email Don't people put up silly or just plain bad content? They are not anonymous; their careers are on the line. Besides, the “crowd” governs the content Doesn't content get dated? Search and comments help solve this Will there be a role left for learning functions? Yes, the coolest job on the planet – ensuring people can do their jobs and earn a living Get over it!

  30. So long and thanks for all the fish!

  31. Thank You! Karie Willyerd karie.willyerd@sun.com 32

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