Presentation to BSNL
Download
1 / 29

Meeting at Hyderabad on 2 nd /3 rd July 2007 - PowerPoint PPT Presentation


  • 61 Views
  • Uploaded on

Presentation to BSNL On CDR based Customer Care & Billing Solution For South By HCL INFOSYSTEMS LTD. Meeting at Hyderabad on 2 nd /3 rd July 2007. Agenda. Solution Architecture Hardware sizing for Servers (Application wise) Power supply calculations

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Meeting at Hyderabad on 2 nd /3 rd July 2007' - noble-osborne


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

Presentation to BSNL On CDR based Customer Care & Billing SolutionFor SouthByHCL INFOSYSTEMS LTD.

Meeting at Hyderabad on 2nd/3rd July 2007


Agenda
Agenda

  • Solution Architecture

  • Hardware sizing for Servers (Application wise)

  • Power supply calculations

  • Network Architecture & security set up

  • Application Functionality

  • Q & A



CRM

Collection &

Mediation

Provisioning System




Logical Diagram for deployments at BSNL

Redundant Ethernet Network for Public access and Clustering

Management Console

Edge Servers

HP Proliant DL360G5

& DL580G4 Servers

HP rx6600 CDOT Servers

HP rx3600 T&D Servers

HP Superdome Servers + IBM P 595

SAN Director Switches

SAN Director Switches

HP Tape Library

VTL Array

Storage arrays


Enterprise Reporting Servers

Mediation Server

Accounting Servers

Provisioning Servers

Web Self Care Servers

Billing Servers

CRM Servers

DQ Servers

Inventory Management Servers

EAI Servers

Bill Formatter Servers

EMS Servers

NMS Servers

Back up Servers

Electronic Stapling Servers

Revenue Assurance Servers

Deployment of Main Applications on Back End Servers at BSNL South

Main Server Pool

( 6 HP Superdome)

N+1 Server Pool

( 5HP Superdome)

IBM P595 (1+1)

N+1

IBM P595

IBM P595

DR Servers for EAST

HP Superdome

HP Superdome

HP Superdome

IBM P595


Proposed Deployments at BSNL South

Redundant Ethernet Network for Public access and Clustering

Billing

CRM

Mediation

EMS

Backup

Provisioning

CRM

EAI

EMS

Backup

DQ

Management Console

Billing

Edge Servers

HP rx6600 Servers

HP rx3600 Servers

HP Superdome Server + IBM P 595

SAN Switches

HP rx3600

Server

HP rx6600

Server

HP Superdome

Server + IBM P 595

N+1 Servers

Tape Library

Test & Dev

Servers

VTL Storage

Storage System

HP rx3600

Server

HP rp6600

Server


UPS-4

200 KVA

BUS-2

BUS-1

UPS Architecture – South Data Center

Total space required 2000 Sq ft

SBP (Service Bypass Panel): The Inputs to UPS’s will be provided through SBP

SBP (Service Bypass Panel) : The Inputs to UPS’s will be provided through SBP

UPS-4

200 KVA

UPS-1

200 KVA

UPS-2

200 KVA

UPS-3

200 KVA

UPS-1

200 KVA

UPS-2

200 KVA

UPS-3

200 KVA

SBP (Service Bypass Panel) : The output to load will be provided through SBP

SBP (Service Bypass Panel) : The output to load will be provided through SBP

Data Center Load


20

10

15

Space for Stairs

& Lift - 300 sq. ft.

15

30

Office Area

450 sq. ft.

Visitors Lounge

300 sq. ft.

Entrance 1

15

Door

10

Conference

Room

625 sq. ft.

Printer

Room

250 sq. ft.

Transparent Glass Window

Security

Monitor

& Guards

Room

600 sq.

ft.

25

Total Area = 10900 sq. ft.

10

Corridor

Tape

Store

250 sq. ft.

Workstation

Hall

625 sq. ft.

Entrance 2

25

Store Room

200 sq. ft.

10

Dispatch Room

200 sq. ft.

10

Telecom Equipment

Room - 200 sq. ft.

10

NOC

600 sq. ft.

UPS

Room

400 sq. ft.

60

20

Server Room

3900 sq. ft.

Generator

Room

400 sq. ft.

Testing

Room

300 sq. f t.

20

65

15

5

20

DATA CENTER LAYOUT

About 80 to 85 racks with requirement of about 4000 Sq ft for server area



Exchange

Router

(Cisco 2811)

Exchange

Router

(Cisco 2811)

Exchange

Router

(Cisco 2811)

Exchange

Router

(Cisco 2811)

Exchange

Router

(Cisco 2811)

Exchange

Router

(Cisco 2811)

Type-1

Switch

(Cisco 6513)

Exchange

Router

(Cisco 2811)

Type-1

Switch

(Cisco 6513)

Aggregation

Router

(Cisco 7507)

Aggregation

Router

(Cisco 7507)

Data Center

Data Center

Router

Router

(Cisco 7513)

(Cisco 7513)

PSTN

Switch

PSTN

Switch

PSTN

Switch

PSTN

Switch

PSTN

Switch

PSTN

Switch

PSTN

Switch

CDR Flow in BSNL Network

X.25

Serial Link

X.25 over

TCP/IP

PE Router

(Cisco

7613)

E

1

l

i

n

k

IP over MPLS VPN

PE Router

(Cisco

NIB-2

7613)

MPLS VPN

Network

PE Router

X.25 over

(Cisco

TCP/IP

7613)

Data Center

LAN

Backbone

PE Router

Router

(Cisco

PE Router

7613)

(Cisco 7609)

(Cisco

GigE

7613)

Backbone

Router

PE Router

(Cisco 7609)

(Cisco

PE Router

E3 / STM-

7613)

(Cisco

10/100

7613)

1 link

Ethernet

PE Router

(Cisco

7613)

Central

Serial Link

X.25

Router

Serial Link

or

(Cisco 7513)

IP

CDR Collectors


Detailed Network Connectivity at Data center

Internet

NIB MPLS

Network

CSR’s

Internet

Cisco 7609

Cisco 7609

Cisco 7609

Cisco 7609

Backbone Router

Internet Router

Cisco

AS5350XM

Nortel Alteon 2621

Nortel Alteon 6616

Nortel Alteon 6616

Cisco

3400

Symantec Network Security 7160

AAA Servers

Reverse Proxy Server

HTTP Server

DataCenter Router

Provisioning

Server

EAI

Server

DQ

Server

RA

Server

Print

Server

EMS

Server

Ent Reporting

Server

Cisco 6513

Switch Type-1

Cisco 6513

Switch Type-1

Interconnect

FMS Server

Database

Server

Mediation

Server

Billing

Server

CRM

Server

Backup

Server

Cluster

Servers

Security

Servers

NACS/DMS

Server

IM/AM

Servers

LDAP

Servers

SMTP &

Gateway Servers

DNS

SAN Man.

Server

S T O R A G E A R E A N E T W O R K

E1

SS7

BSNL

BSNL

Call

Logger

Symposium

Call Center

Server (ACD)

CTI

CT Connect

Nortel CS 1000

EPABX

Nortel MPS1000

IVR



1 revenue assurance
1. Revenue Assurance

Product : Connectiva

Model : Onereview

Why to choose Connectiva Revenue Assurance Application ?

  • ONEREViEW offers the most comprehensive data acquisition capability through its Adapter Framework to enable data acquisition from multiple, disparate sources.

  • ONEREViEW also includes the first integrated, modular ETL function optimized for telecom-specific operations and distributed processing support.

  • ONEREViEW adapters enable single data sourcing for multiple simultaneous targets, including third party solutions. This will allow BSNL to share all the relevant data that ONEREViEW is polling and collecting with other systems and applications seamlessly.

  • ONEREViEW’s primary strength is its ease of use especially when there is a change in requirements and new functionality needs to be added to the system without having to resort to backdoor techniques.


2 fraud management system
2. Fraud Management System

Product : Neural Technologies

Model : Minotaur

Why to choose Neural Fraud Management System ?

  • Minotaur™ Behavioural Models are designed with a sensitive-early architecture that allows them to generate alerts no matter how soon fraud occurs after the creation of a new account.

  • Minotaur™ Behavioural Models offer an adapt-to-feedback facility, which can be used by the fraud team to provide feedback to a Behavioural Model that generates alerts for events that, upon investigation, are found not to be fraudulent

  • Minotaur™ behavioural models continuously adapt their profiles to reflect the gradual changes in behaviour that characterise normal calling

  • The advanced Fraud Detection Engine lowers the false positive rate (i.e. tickets that correspond to actual fraud) and also provided detailed information and reasons to an analyst or investigator as to why calling activity has been flagged as fraudulent.


4 convergent billing mediation
4. Convergent Billing & Mediation

Functional Overview – Kenan BP

  • data exchange with external systems

  • customer usage accumulation and rating

  • correction and reprocessing of errored usage

  • variable tax rates based on charge type, jurisdiction, account, and location

  • customer invoice preparation

  • payments processing from lockbox, credit cards, and electronic funds transfer

  • invoice formatting and dispatching

  • financial feeds for general ledger

  • journalizing of revenue information


3 bill formatter enterprise reporting and electronic stapling
3. Bill Formatter, Enterprise Reporting and Electronic Stapling.

Product : Group1

Why to choose Group1?

  • The software enables data connectivity with different system/s to better access multiple data sources and immediately transform the data into useful information for Bill Formatting, Electronic Stapling and Enterprise Reporting.

  • Enable batch and interactive production delivery to streamline production for high volume or on-demand output.

  • Enable document archiving and housekeeping to secure BSNL data and documents for retention and retrieval, in an integrated environment .

  • The Software has front-end modules for document and /or bill creation and resources administration, customer care interface for document navigation, output and delivery management and application administration & monitoring.

  • The Software generates/retrieves documents from third-party applications to provide fast and efficient service with instant retrieval of exact replica of documents reducing call handling time and call backs, improving customer satisfaction.


5 directory assistance btslogic
5. Directory Assistance: BTSLogic Stapling.

Advantages of BTSLogic DA

  • The BTS-DA search engine can be used by various access points, thus ensuring that only one logical database is required to be maintained.

  • BTS-Open/Unified Access Layer provides for several points of access to reach information resources connected to the Unified Access Layer. This allows the agent to access not only the BTS-DA Search Engine but also to access a non-BTSLogic DA-database or to access information sources in the Internet.

  • Real time updates: Updates to the BTS-DA search engine are done in real-time, making updates available to agents immediately.

  • N+1 fault resilience: The BTSLogic solution is designed for N+1 fault resilience. The single logical database can be distributed in several copies..

  • Sub-second response time: Even most complex search queries are performed in a fraction of a second. This is done to ensure avoid unnecessary delays in processing of a customer’s request.


6 service provisioning clarity
6. Service Provisioning: Clarity Stapling.

Advantages of Clarity

  • Clarity offers an automatically generated logical schematic of the network showing (level 1) sites and connectivity between sites, (level 2) equipment and connectivity within site, level 3 equipment configuration (e.g. bay, rack, shelf, slot, card and port)

  • Most other solutions offer minimal inventory and configuration capability relying instead on the capability provided by network elements. Clarity offers a fully featured, independent inventory and configuration master managing geographical, physical and logical inventory and configuration.

  • The Clarity product provides a full inventory of equipment in the network and details the interconnections of those items and circuits, and then associates each item with real-time status information so that an accurate current view of the network is maintained in real-time. Clarity auto-discovers the configuration and status of the enterprise network and then auto-diagrams the information in a correlated and analysed form.


7 iobas intec interconnect v7
7. IOBAS – Intec InterconnecT v7 Stapling.

Advantages of InterconnecT

Accurate Accounting of interconnection charges

  • InterconnecT v7.1 covers the interconnect business process starting with a collected EDR and ending with a final, reconciled interconnect charge. InterconnecT v7.1 can handle any number of national and international agreements. It is multi-currency, Euro compliant and supports direct as well as cascade settlement methods.

  • Increase revenues using volume discounts: InterconnecT v7.1 provides the operator with a very flexible way of offering volume discounts. Discounts can be tiered or fixed and applied on time, data or money.

  • Keep traffic volumes within agreement limits using volume penalties: In order to ensure that the operator’s own network is not saturated by interconnect traffic volume penalties can be used. A volume penalty is a reverse discount which is applied if the interconnect partner enters more traffic than was stated in the service level agreement.

  • Reconciliation Dispute data Plug-in: InterconnecT v7.1 provides an accurate rating engine that provides full audit capabilities to substantiate declarations which facilitates dispute resolution.

  • The basic aim of an interconnect solution is to:

    • Produce an invoice for the calls delivered for another operator

    • Validate the invoices received from other operators for the calls delivered


  • 8 customer relationship management oracle siebel
    8.Customer Relationship Management: ORACLE/Siebel Stapling.

    • Customer relationship management (CRM) is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer information.

    • There are three aspects of CRM which can each be implemented in isolation from each other:

      • Operational CRM- automation or support of customer processes that include a company’s sales or service representative. This helps in maintaining customer database and history of contacts. This improves customer interaction and turn around time is reduced.

      • Collaborative CRM- direct communication with customers that does not include a company’s sales or service representative (“self service”). Advantages s here include cost reduction, service improvements, etc.

      • Analytical CRM- analysis of customer data for a broad range of purposes like marketing campaigns, managing customer churn, financial forecast etc.


    • The Siebel solution will allow BSNL to Stapling.

      • Differentiate from competition through improved customer satisfaction and deeper understanding of profiles, decision criteria, and behavior

      • Turn focused insight about customers and products into strategies and action. This includes ability to come to market with innovative offers for targeted segments across multiple sales and communications channels

      • Enhance user effectiveness by consolidating all customer information across systems, streamline & standardizing processes, and providing a unified desktop to address all service & sales processes for prepaid and postpaid customers

      • Improve sales effectiveness by automating up-sell and cross-sell recommendations

      • Reduce order fallout through flexible service validation & streamlined order processing of bundled services

      • Increase customer loyalty through improved service resolution across all touchpoints

      • Lower IT cost and complexity through flexible, scalable, and proven architecture & pre-built, industry-specific functionality


    9 enterprise application integration oracle
    9. Enterprise Application Integration: ORACLE Stapling.

    • Enterprise Application Integration (EAI) is the process of linking applications in order to realize financial and operational competitive advantages.

    • When different systems can’t share their data effectively, they create information bottlenecks that require human intervention in the form of decision making or data entry.

    • With a properly deployed EAI architecture, organizations are able to focus most of their efforts on their value-creating core competencies instead of focusing on workflow management.

      Purposes of EAI

    • Data (information) integration: ensuring that information in multiple systems is kept consistent. This is also known as EII (Enterprise Information Integration).

    • Process integration: linking business processes across applications.

    • Vendor independence: extracting business policies or rules from applications and implementing them in the EAI system, so that even if one of the business applications is replaced with a different vendor's application, the business rules do not have to be re-implemented.

    • Common facade: An EAI system could front-end a cluster of applications, providing a single consistent access interface to these applications and shielding users from having to learn to interact with different applications.


    10 ivrs nortel

    10. IVRS –Nortel Stapling.

    Functionalities :

    Automatic Telephone Fault Booking & Clearance Service application

    Automatic Bill Inquiry Service application

    Automatic Change Number and Bulk Change Number application

    Automatic Trunk Booking application

    Caller message recording (CMR)

    Interactive Commercial Inquiry and Special Services application

    Interactive Connection Availability/Booking Status application

    Outbound Notification application


    THANK YOU Stapling.


    • Distribution of Equipment SSA / Exchange wise. Stapling.

    • Power supply requirement, input UPS installation requirement.

    • Peak power requirement and sustainable power requirement.

    • AC BTU requiement in terms of available with them as compared to that of actually required

    • Pulse of UPS, if it really matters ( The input efficiency i.e. Output vs input ration. Frequency variance permitted.

    • Bandwidth requirement

      • Exchange to SSA

      • SSA to Data center

      • For CDR as well as that for IVRS

    • Data center space for server requirement.

    • Data center space for specialised manpower requirement.

    • Specification of Data center in terms of Network adminstrator , Security administrator, System adminisitrator, application administrator, data base adminsitrator, backup administrator, along with Data center management staff such as UPS, DG set, Access lock, Vender Management, A/C, supervised by Data center Manager.

    • Specification in terms of Anti fire resistant roofing, Anti fire resistant flooring, partitioning etc.

    • Specification of Entry, exit, anti roddents, and distance between data and electrical cabling.

    • Anti-static flooring with vinyl covered by copper strip earthing.

    • Data cabling and DTF and MTF requirement both in terms of Data and voice.

    • The process of equipment lifting.


    ad