Commonwealth of Virginia Strategic Plan for Applications

1. Commonwealth of Virginia Strategic Plan for Applications Will Goldschmidt 9 December 2008

2. Background • One of three key initiatives within the CIO-CAO Operational Plan • Developed between the CIO, CAO and the Information Technology Investment Management Customer Council • Work began in June 2008 • Expect draft document in Jan 2009

3. Purpose • To provide the Executive Branch of government with a to-be vision for application management and the goals, objectives and strategies for achieving the vision. 3

4. Definitions • Enterprise Applications: Centralized administrative applications which act as the authoritative source of data or processing for the Commonwealth.* • Collaborative Applications and Services: Business applications and services which provide organizations and/or political subdivisions the opportunity to work together, in a substantive, mutually beneficial relationship, towards a common integrated solution. • Agency Specific Applications: Applications which support a unique agency requirement or mission. • Vision: A desired end state. • Governance: • "… the leadership and organizational structures and processes that ensure that the organization's IT sustains and extends the organization's strategies and objectives." IT Governance Institute • "The processes which ensure the effective and efficient use of IT in enabling an organization to achieve its goals." Gartner * Opportunities for more than “administrative” systems. 4

5. Application Vision Vision for Applications • Enabling Government by providing effective, efficient, necessary and secure applications to meet the needs of citizens, business and government. Long Term Goals • Provide delivery mechanisms that allow customers to serve themselves. • Provide applications which enable delivery of efficient and effective services. • Provide a unified framework for application governance, planning and management. • Provide secure, reliable, confidential, and trusted services. 5

6. Application Goals • The Commonwealth will accomplish the vision by: • Goal: Provide delivery mechanisms that allow customers to serve themselves • Objective: Improve customer self-service opportunities, making services convenient, cost efficient and accessible • Objective: Develop collaborative opportunities which deliver accessible, reusable, efficient and modern services for an e-culture • Objective: Manage enterprise information by making all appropriate state-managed data available to all levels of government, citizens and businesses • Goal: Provide applications that deliver efficient and effective services • Objective: Manage enterprise information by making all appropriate state-managed data available to all levels of government, citizens and businesses • Objective: Develop collaborative opportunities which deliver accessible, reusable, efficient and modern services for an e-culture • Objective: Improve business by identifying, developing and reusing cost efficient processes, technologies and services • Goal: Provide a framework for application governance, planning and management • Objective: Develop governance and planning which supports accountability and agile decision making • Objective: Plan, budget and measure by establishing a methodology for selecting, controlling and evaluating application investments • Goal: Provide secure, confidential, trusted and reliable applications • Objective: Provide secure and trusted authentication of application users 6

7. Goal-Objective-Strategy • Provide delivery mechanisms that allow customers to serve themselves • Improve customer self-service opportunities,making services convenient, cost efficient and accessible. • Consumer Friendly Forms • Digital Signature • Intuitive User Interfaces • Actionable Information • Emerging technologies 7

8. Citizen Interaction“As-Is” Snail-Mail User Websites Multiple forms Manual Input Printed Forms Snail-Mail Bank 8

9. Citizen Interaction“To-Be” User E-Payments Agencies XML Data Exchanges E-Tracking E-Certificates 9

10. Commonwealth Applications Vision “AS-IS” “TO-BE” Enterprise Applications Enterprise Applications FM (Core) Payroll (Core) Procurement (Core) HR (Core) FM Payroll Procurement HR Collaborative Services Human Resources HR Payroll PR Agency Applications Enterprise Content Management One Stops eSignature Time-Attendance iFlile Financial Mgmt Human Resources TREDS Va.gov Portals Time-Attendance eSignature Financial Mgmt Development Support ePayment ePayment Licensing Business Intelligence Licensing Medicaid Business Intelligence Agency Applications Licensing ePayment Medicaid iFile Content Mgmt TREDS Collaborative Applications & Services 10

11. As-Is Governance • People • General Assembly • ITIB • CIO • PMD • Governor • Cabinet Secretaries • CAO • Agencies • Tools • Enterprise Architecture Standards • Project Management Standards • RTIP • ITIM Standard • Budget Bill • Strategic Planning Documents • Application Portfolio 11

12. Commonwealth Applications Planning & Governance Vision Budget “To-Be” Commonwealth Governance Agency Governance Enterprise Governance Collaborative Governance Procurements Procurements Procurements Enterprise Applications Agency Applications Collaborative Applications & Services Projects Projects Projects M&O M&O M&O 12

13. Next Steps • Develop an Applications Plan to meet the Vision, to include: • Governance Models • Organizational Structures • Roles & Responsibilities • Policy & Procedures • Changes to existing Policy, Standards, Guidelines and Code of Virginia • Develop measures to evaluate performance • Develop a Data Strategy and Governance (Enterprise, Collaborative, and Agency) in support of the Applications Strategy 13

14. Questions & Comments 14

15. Application Planning(Outline) Message from the Governor Current applications environment, planning and governance Example story of AS-IS Applications vision, goals, objectives and strategies To-Be Vision for applications and Governance Example story of TO-BE Next Steps Appendices 15