Commonwealth of virginia non tax collections strategic study
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July 8, 2010. Commonwealth of Virginia Non-Tax Collections Strategic Study. Dean Merrill, Vice President, CGI . Study background . Agencies in study scope . Agencies studied Virginia Employment Commission Virginia Department of Transportation Department of Mental Assistance Services

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Commonwealth of virginia non tax collections strategic study

July 8, 2010

Commonwealth of Virginia Non-Tax Collections Strategic Study

Dean Merrill, Vice President, CGI



Agencies in study scope
Agencies in study scope

Agencies studied

  • Virginia Employment Commission

  • Virginia Department of Transportation

  • Department of Mental Assistance Services

  • Department of Social Services

  • Department of Motor Vehicles

  • Department of Labor and Industry

  • Office of Attorney General, Division of Debt Collection

Standard process today

  • Examples of debt types: License fees, special billings, fines, rental fees, overpayments


Agency receivables summary
Agency receivables summary

[1] DSS has 22 district offices

Source: Receivables data as of quarter ending March 2009



Key recommendation collections service center
Key recommendation: Collections Service Center

  • Centralize non-tax collections from all agencies into a Collections Service Center, delivered in a managed services model

    • Eliminate inefficiency

    • Increase collections through better tools, application of best collections practices, economies of scale

    • Allow agencies to focus limited resources on core missions

  • Collections Service Center will be a full service center to which agencies would refer all of their delinquent debt, once it is determined to be valid

  • Administratively house it in the Finance Secretariat to give visibility and strong financial management approach



In summary
In summary

  • By establishing a centralized Collections Service Center through a managed service, the Commonwealth can have access to new technology, best management practices, economies of scale to increase efficiency and effectiveness

  • Estimates show an additional $50-100M in non-tax debt recovery over ten years

  • CGI stands ready to assist


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