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THE MANUFACTURING & SERVICE INDUSTRIES

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World-Class Manufacturing - PowerPoint PPT Presentation


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THE MANUFACTURING & SERVICE INDUSTRIES World-Class Manufacturing Manufacturing organizations are vehicles for the creation of goods To compete in global market, manufacturing firm must be a world class organization

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slide1

THE MANUFACTURING

&

SERVICE INDUSTRIES

world class manufacturing
World-Class Manufacturing
  • Manufacturing organizations are vehicles for the creation of goods
  • To compete in global market, manufacturing firm must be a world class organization
  • U.S. manufacturers have recognized the need to respond to global competition in manufacturing
operating principles of world class manufacturing organizations
Operating Principles of World-Class Manufacturing Organizations
  • The Manufacturing System

- Applied Sciences provide the technical base

- Material transformation process are the means used to convert materials into components

- Computer-based systems provide the tools enhance the capability and performance of the design, planning, scheduling, control & sales

the integrated manufacturing enterprise
The Integrated Manufacturing Enterprise

Marketing

Sales

Service

Community

Customers

Administration

Human Resources

Finance

Accounting

Operations

Product and

Process

Engineering

Applied Science

Vendor and

Suppliers

Government

operating principles of world class manufacturing organizations6
Operating Principles of World-Class Manufacturing Organizations
  • Foundations of Manufacturing

- fundamental truths

- rules

- laws

- doctrines

- motivational forces

operating principles of world class manufacturing organizations7
Operating Principles of World-Class Manufacturing Organizations
  • Benefits and Opportunities

- foundation provides body of knowledge that industrial and manufacturing executives could use to predict outcome of specific products

- foundation should indicate some opportunities for more meaningful interdisciplinary interactions

operating principles of world class manufacturing organizations8
Operating Principles of World-Class Manufacturing Organizations
  • Benefits and Opportunities

- foundation can help guide the experimentation and learning process that is important in achieving future improvement

foundations of manufacturing
Foundations of Manufacturing
  • Management Philosophy & Practice
    • Goals & Objectives
    • The Customer
    • The Organization
    • The Employee
    • The Supplier or Vendor
    • The Management Task
foundations of manufacturing10
Foundations of Manufacturing
  • Measuring, Describing, & Predicting Performance
    • Metrics
    • Models
  • Improving Performance
    • Experimentation
    • Technology
the service industry
The Service Industry
  • The engines of the U.S. economy can be divided into clusters
  • The service sector is the largest engine
  • Service sector accounts for more than 70% of U.S. GNP
  • Employment in the U.S. service sector reached approximately 80% in 1995
engines of the u s economy
Engines of the U.S. Economy

Aerospace/

Defense

Fashion,

Apparel &

Textiles

Health

Services

Automotive

Industrial

Machinery

Consumer

Product/Services

Advanced

Manufacturing

Home &

Lifestyle

Products

Electronics

Bio-Medical

Products

Agricultural

& Food

Processing

Info/Media &

Entertainment

Business

Services

Educational

Services

Construction

Materials

Energy &

Processed

Materials

Business

Services

Resources

Financial

Services

Transport &

Distribution

Metals

Forest

Products

Tourism &

Recreation

classification of service industries
Classification of Service Industries
  • Capital-Intensive

- utilities, transportation, communication

  • Labor-Intensive

- hospitals, consulting, entertainment

  • Technology-Intensive

- public utilities, airline travel, health care, communication

the service industry14
The Service Industry

Lessons Learned from Wal-Mart

1. The use of technology to gain competitive advantage is as effective in the service industry as in the manufacturing industry

2. Technology can reframe the competitive challenge

3. A two-pronged approach focusing on customer satisfaction and mastery of technology is a winning combination

the service industry15
The Service Industry

Lessons Learned from Wal-Mart

4. Treating employees and suppliers as partners improves efficiency and responsiveness

5. The leader of an organization has a strong influence on its culture

6. In Wal-Mart, better logistic technology lowered the cost of merchandise and contributed to greater customer demand

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