EA@QUT

2. EA@QUT Presented by: Joe Dascoli Ian McDonald

3. The Context • What is it • How QUT has approached it? • Some diagrams • People and process at the centre • Questions

4. EA - What is it? • EA is as much about the purpose, structure, and functioning of medium and large enterprises as it is about the systems and technologies that support those enterprises • An Introduction to Enterprise Architecture, Scott A. Bernard

5. Enterprise Architecture Teaching and learning Student life cycle Community service Research Business The processes, functions and partnerships/ relationships needed to do business - business functions, management processes Information Primary data source Primary data repository Supported by agreed business processes The policy, governance and stewardship around information Application The collection of current and planned applications that support the business/ information requirements - corporate systems, integration EAI, reporting BI, workflow, eCommerce, Portal technologies, CRM tools and technologies Technology – Oracle database and tools Hosts – Sun/Compaq Communications - standards Network - Internal & External Infrastructure

6. CobIT Framework

7. Conceptualizing Complexity Users User Agents (Tools, Applications, Portlets, Rich Clients, etc.) Domain Services Learning Services Research Services Administration Services Etc… Common Services Resource Services Messaging Services Security Services Etc… Source JISC

8. IT Leadership CIO/Office of the CIO Visioning Effective Governance Fusing IT/biz strategy Balancing supply/demand Team building Managing change Innovation Planning Visioning BenefitsRealization Research & Development ArchitectureDevelopment RelationshipManagement TechnologyTracking Standards 3 2 Policies 1 Planning Architect Security Demand Side Supply Side Business Enhancement/Solutions TechnicalAdvancement Vendor Management/Strategic Sourcing Projectmanagement Contractmanagement 3 3 3 2 2 2 Processcoordination BUs 1 Performancemanagement Prototyping 1 1 Relation-shipmanager Technicalspecialist ESPs Vendormanager Qualityassurance Centers ofexcellence Centers of Excellence Key Roles for a Future-Proof IT Organisation

10. Gartner "Hype Cycle” Peak of Inflated Expectations Technology Trigger Trough of Disillusionment Slope of Enlightenment Plateau of Productivity

11. Plan – Cater for adopting technologies at different stages of maturity ADMINISTRATION not in usewatch planpilot adoptuse LEARN / TEACH experimentplay focused useenable broad useleverage RESEARCH conceptualisebuild contributecommercialise sellexit research use ChaoticSandpit HealthyHothouse DisciplinedEngine Room  maturity   transition  lifecycle      adoption       

12. Design the Solution – inferred from Architectural Principles 1 Responsible Officer – person/role responsible for the solution or system; could be any academic, research or administration staff member, or in some cases students

13. Architecture components • Business directions – blueprint, high level plans, IT strategy • IT Governance process • Reviews opportunities • Reviews projects • Reviews contention for scarce resources • Directs effort to Blueprint/business goals and planned outcomes • PMF for project portfolio management • Connecting the IT leadership community • A change process • Visible planning – roadmaps – for each layer • Review realisation of benefits and intended outcomes

14. Teaching and learning Student life cycle Community service Research Business QUT BluePrint, high level plans, IT Strategy, governance process, BSI and process reviews I T Governance Information The policy, governance and stewardship around information = data custodians, data quality groups, the set of principles Application Corporate systems register, associated integration Roadmaps – component architects/ technology custodians Infrastructure

15. VCAC IT Advisory Committee Web Governance Group Federated IT Leaders Project Portfolio Office IT Consultative Group IT Governance PRC (Council) Vice-Chancellor Physical & Virtual C’tee DVC (TILS) DirectorTALSS Director ITS Director Library

22. Change process • Change to aspects of current EA thinking is via • Change emerges via major IT projects and emerging technologies which may impact on various roadmaps • Regular meetings of the individual technical architects who have ownership of individual roadmaps review detail, impact and opportunity of possible change • Recommendation will go back to individual service owners regarding support or otherwise for particular options • Individual roadmap owners are then responsible for embedding agreed change in the next roadmap version • An example would be the decision to deploy MS Exchange as a substantial piece of the infrastructure baseline and the introduction of its particular technology protocols. • This approach to EA is probably best described as people-centric with sufficient attention to the traditional detail to enable the organisation to be agile in its approach to change. It is complimented by formal embedding of roles of system and information custodians in the mix of people responsibilities.

23. Enterprise Business Architecture Enterprise IT Architecture Asset Management Plan (IT) Project Management Framework Enterprise Data Architecture IT Vision & Strategy Support, TILS and ITS Plans Operational Implementation & Maintenance ITIL Governance Framework

24. Enterprise IT Architecture Architecture Governance & Management + Information Resources Identity and Access Management Personalise/Customise Transaction Services Enterprise Data Environment Communication Tools Network Security

25. IT Roadmap Architect: Corporate Information Systems Roadmap Joe Dascoli 2008 2004 2005 2006 2007 Blueprint Objective Electronic Business Services 1.0 Build our research capacity in selected areas 2.0 Strengthen our reputation for quality teaching and learning and provide one of the best learning environments in Australia 3.0 Strengthen the "real world" positioning in teaching and research through better partnerships across internal and external boundaries  4.0 Integrate information and communications technology into our teaching, research, business support functions and infrastructure. 5.0 Develop environments that foster and reward high-quality scholarship and that build a sense of community Student System Finance System HR System Research Management System Facilities System QUT Virtual Business Intelligence Collaboration QUT Virtual Business Intelligence Web Based Ontology Data Integration Interfacing Integration Immersive Personalisation/Customisation Identity & Access Management Ubiquitous Delivery of Services Information Delivery Using Emerging Technologies (Template 2) QUT Confidential

26. IT Roadmap Architect: Access Management Roadmap 2008 2004 2005 2006 2007 Blueprint Objective Principals and Architecture Ease of Access Reduced Sign-on (was Single Sign-on) Credentials Management Password Alternatives Anywhere and Device / Authorization Authorization Federated Authentication / Authorization Network Access: Wireless, Wired, Remote Current and Compliant Monitoring, Logging, Reporting and Auditing Rationalize / Retire / Replace older technology Security and Privacy (Template 2) QUT Confidential

27. IT Roadmap Architect: Security Roadmap Barry Lynam Status: Working Hypothesis Blueprint Objective 2008 2004 2005 2006 2007 Technology – Effective Tools Supporting the Governance Process Network Intrusion Prevention Security Event Mgt/Event Correlation Policy Compliance Software 1,2,3,4,5 QUT Certificate Authority Update Update Firewall Hardware Wireless Access point Detection People – High Awareness Senior Staff Awareness 1,2,3,4,5 Staff On-line awareness training Improved Student awareness Operations – Policy and Procedure Risk Assessments Risk Assessments Risk Assessments 1,2,3,4,5 Change Management Procedures Template QUT Confidential

28. IT Roadmap Architect: QUT Network Roadmap Peter Kurtz Status: Working Hypothesis 2009 2005 2006 2007 2008 Blueprint Objective 30% WirelessCoverage 45% WirelessCoverage 55% WirelessCoverage 70% WirelessCoverage 85% WirelessCoverage 33% NetworkRefresh (100M) 66% NetworkRefresh (100M) 100% NetworkRefresh (100M) Next 3 year Refresh Cycle 66% NetworkRefresh (1G) 4.0 Integrate information and communications technology into our teaching, research, business support functions and infrastructure Central Hosts Upgrade (1G) Investigate network authentication (802.1x) Faculty and Divisional Building Network Link Redundancy Implement IP Subnet Renumbering Plan Upgrade Campus Routers at GP, KG, CA, CB Next 3 year refresh cycle WAN Upgrade - Inter-Campus Fibre links UpgradeCampus Link Capacity (10G) QUT Confidential

29. iSCSI 4Gb/sec SAN 10Gb/sec SAN IT Roadmap Architect: Storage and Data Management Roadmap Greg Palmer 2005 2006 2007 2008 2009 Storage Refresh and Expand Backup Hardware Refresh and Expand Backup to Disk Review of Backup/Recovery Solution Tape Libraries into Storage Area Network Link KG and GP storage facilities with Muxes Link KG and GP SANs Inter Campus SAN based Backup Data Replication Status: Working Hypothesis 4 July 2005 QUT Confidential

30. Status: working hypothesis Owner: Terry Smith Message in a BottleMessaging Roadmap Strategic Objective 2004 2005 2006 Voice over IP and voicemail implementation Investigate and Implement Instant Messaging backend Investigate and Implement SMS Move from Steltor to Oracle Corporate Time Fax in Oracle Corporate Time Implementation Combined Electronic Communication Technology Move from Eudora to Outlook Oracle Corporate Time v9 Outlook enabled for email and diary Outlook enabled for email, diary fax, instant message, and voicemail Desktop Implement PDA-to- Outlook Sync Student to Lecturer SMS via Web Investigate PDA-to- Outlook Sync Mobile

31. Architecture Governance & Management Information Resources Enterprise Data Environment Identity and Access Management Personalise/Customise Transaction Services Communication Tools Network Security Enterprise IT Architecture Directory Services Authentication QUT Access TRS/Account Provisioning

32. Architecture Governance & Management Information Resources Enterprise Data Environment Identity and Access Management Personalise/Customise Transaction Services Communication Tools Network Security Enterprise IT Architecture Desktop SOE QUT Virtual Student Laboratory SOE

33. Architecture Governance & Management Information Resources Enterprise Data Environment Identity and Access Management Personalise/Customise Transaction Services Network Communication Tools Security Enterprise IT Architecture Library Resources Knowledge Management Corporate Reporting Teaching Resources

34. Architecture Governance & Management Information Resources Enterprise Data Environment Identity and Access Management Personalise/Customise Transaction Services Communication Tools Security Enterprise IT Architecture Student Information Research Information Human Resource processing Work Flow Online Learning and Teaching Financial Information Network

35. Architecture Governance & Management Information Resources Enterprise Data Environment Identity and Access Management Personalise/Customise Transaction Services Communication Tools Security Enterprise IT Architecture Email Fax Video Conferencing Diary Telephony (fixed & mobile) Access Grid Network

36. Architecture Governance & Management Information Resources Enterprise Data Environment Identity and Access Management Personalise/Customise Transaction Services Communication Tools Security Enterprise IT Architecture Enterprise Services Systems (Central Host) Storage Network Backup Management IT Facilities Management Disaster Recovery Network

37. Architecture Governance & Management Information Resources Enterprise Data Environment Identity and Access Management Personalise/Customise Transaction Services Communication Tools Security Enterprise IT Architecture Wireless Access Infrastructure Wired Access Infrastructure Core Network Infrastructure Internet Access & Accounting Infrastructure Off campus QUT Dial-in Access Infrastructure Off campus Secure Access Infrastructure Off campus Golbal Roaming Software PABX Infrastructure Telephone Call Billing Infrastructure Network

38. Architecture Governance & Management Information Resources Enterprise Data Environment Identity and Access Management Personalise/Customise Transaction Services Communication Tools Security Enterprise IT Architecture Patch Management Network Security Desktop Configuration Server Configuration Virus Management Network

39. Enterprise IT Architecture Architecture Governance & Management + Information Resources Identity and Access Management Personalise/Customise Transaction Services Enterprise Data Environment Communication Tools Network Security

40. Does it work? • Strengths – • Ownership by CIO • Commitment of people to individual layers of the framework • Lightweight approach and minimal bureaucracy • High level description that can be informed by emerging best practice • Accountability across organisation • No particular deep level organisational structure that can provide impediments to progress • Accommodates best-of-breed approach to IT • Weaknesses – • At times has to be reactive • Requires appropriately skilled individuals to make model work effectively

41. CIO Comments • "QUT's institutional strategy at the highest level (the QUT Blueprint) mentions as one of five objectives the need to "integrate technology into our teaching, research, business/support functions and infrastructure".  The Information Technology Strategy 2007-2011 in support of this objective indicates our intention that we will be confirming an explicit enterprise architecture and processes for its use as a governance tool, and providing for its annual review and refresh." 

42. CIO Comments • Further ... "this will be measured by the use of the enterprise architecture in QUT's IT governance processes. • That this is a leading strategy for the next few years is unsurprising.  Our information technology environment has grown more complex by the year, and the need to be explicit about our framework for development, and our conceptual design for our systems, services and technology is greater than ever“.

43. Questions ?