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T he operations challenge

C hapter 21. T he operations challenge. Source: Provided by the Sea W: FS Project, Nasa/Goddard Space Flight Center and ORBIMAGE. Globalization. Environmental responsibility. Corporate social responsibility. Knowledge management. Technology. Five of the challenges for operations managers.

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T he operations challenge

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  1. Chapter 21 The operations challenge Source: Provided by the Sea W: FS Project, Nasa/Goddard Space Flight Center and ORBIMAGE

  2. Globalization Environmental responsibility Corporate social responsibility Knowledge management Technology Five of the challenges for operations managers Operations strategy Design Improvement Planning and control

  3. Product/service design – recyclability of materials, energy consumption, waste material generation Network design – environmental impact of location, development of suppliers in environmental practice, reducing transport-related energy Layout of facilities – energy efficiency Process technology – waste and product disposal, noise pollution, fume and emission pollution, energy efficiency Job design – transportation of staff to and from work, development in environmental education Planning and control (including MRP, JIT and project planning and control) – material utilization and wastage, environmental impact of project management, transport pollution of frequent JIT supply Some environmental considerations of operations management decisions

  4. Capacity planning and control – over-production waste of poor planning, local impact of extended operating hours Inventory planning and control – energy management of replenishment transportation, obsolescence and wastage Supply chain planning and control – minimizing energy consumption in distribution, recyclability of transportation consumables Quality planning and control and TQM – scrap and wastage of materials, waste in energy consumption Failure prevention and recovery – environmental impact of process failures, recovery to minimize impact of failures Some environmental considerations of operations management decisions (continued)

  5. ISO 14000 The ISO 14000 standard has a three-section environmental management system that covers initial planning, implementation and objective assessment ISO 14000 makes a number of specific requirements:

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