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Emotional Quotient (EQ) Vs. Intelligence Quotient (IQ): What it Means to You

Emotional Quotient (EQ) Vs. Intelligence Quotient (IQ): What it Means to You. Designed Exclusively for the CASFAA 2008 Conference December, 2008. Presented by Terry D. Everson Chief Training Officers Everson Consulting. Personal Learning Journal Initial Learning Objectives.

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Emotional Quotient (EQ) Vs. Intelligence Quotient (IQ): What it Means to You

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  1. Emotional Quotient (EQ) Vs. Intelligence Quotient (IQ): What it Means to You Designed Exclusively for the CASFAA 2008 Conference December, 2008 Presented by Terry D. Everson Chief Training Officers Everson Consulting

  2. Personal Learning JournalInitial Learning Objectives A training program is like a communication situation in one important way: If you are clear about what you want or need, and you are willing to ask for it, you are more likely to get it. • In the space below, write down what you want or need from this training program. ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

  3. Ah-Ha’s

  4. Agenda • Welcome & Introductions • Working Definitions • Categories Of EQ • Why Worry • Impact On Leadership • How To Identify In The Selection Process • Your Call To Action

  5. My Best Boss

  6. Definitions • Emotional Intelligence – Your ability to use both emotions and cognitive skills in your life. Susan Dunn OR • Emotional Intelligence refers to the capacity for recognizing your own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Daniel Goleman • Leadership – Taking someone to a place they would not have gone to on their own. T. Everson • Emotional Competence – A learned capability based on emotional intelligence that results in outstanding work performance. Daniel Goleman

  7. Some More Food For Thought • Emotional Intelligence- determines our potential for learning the practical skills related to self awareness/motivation/self-regulation/empathy/adeptness in relationships • Emotional Competence- shows how much of that potential we have translated into on the job capabilities

  8. Putting EQ To Practice

  9. A “Servant” Leadership Mentality Customers Staff Sup’s Middle Directors Deans Ex.

  10. What The Researchers Are Saying

  11. Components In Action • Self-Awareness – know and understanding what one feels • Emotional Self-Management – the ability to regulate distressing affects like anxiety/anger and to inhibit emotional impulses • Social Awareness – the ability to read verbal/non-verbal cues for negative emotions, particularly anger & fear, and to judge trustworthiness of others. • Relationship Management – our ability to attune ourselves to or influence the emotions of other people.

  12. Let’s Make A Case I.Q. Vs E.Q. or Why 0.01% on a grade point is an arbitrary cutoff.

  13. The Higher Up You Go . . . • Individual Contributor • Team Lead • Supervisor • Manager • VPs • CEOs/Chairs Pareto Was Right

  14. Finding A Balance D3M Research, analyze, study, evaluate, then go with your gut.

  15. The BOC Model • Skills/Knowledge/Abilities • Competencies • A Tiered Model • Senior Executives • Middle Management • Supervisory Personnel • Day To Day Contributors

  16. What It Takes • Senior Management Commitment & Involvement • A “Non-Traditional” HR Team • A Working Model • A Long-Term Vision • Effort

  17. Resources Goleman, D. (1998) Working With EmotionalIntelligence. New York: Bantam Books Goleman, D. (1998) What Makes A Leader Harvard Business Review, November-December Goleman, D. (1998) Leadership That Gets Results Harvard Business Review, November-December Boyatzis, R. (1982) The Competent Manager: AModel For Effective Performance. New York, John Wiley & Sons McClelland, David C. (1998) Identifying Competencies With Behavior EventInterviews. Psychological Science 9(5), 331-340. Goleman, Daniel, Boyatzis, Richard, McKee, Annie (2002), Primal Leadership: Realizing The Power Of Emotional Intelligence. Harvard Business Press, Boston.

  18. Call to Action I will do what? By when? Action Date Signed___________________ Date______

  19. Contact Information Terry D. Everson Chief Training Officer and Executive Coach Everson Consulting, LLC 807 Sunrise Bay Waunakee, WI 53597 everson.consulting@gmail.com (c) 608-225-3762 www.Everson-Consulting.com www.linkedin.com/in/terryeverson

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