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PROFESSIONAL AND ETHICAL ISSUES. December 21,2011. By: Misbah Saleem. Employee Monitoring And Privacy At Workplace. Agenda. Introduction to Employee monitoring Types of Employee Monitoring Pro’s and Con’s of Employee monitoring Ethical, Legal and Social Consequences Laws For Monitoring

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PROFESSIONAL AND ETHICAL ISSUES

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Professional and ethical issues

PROFESSIONAL AND ETHICAL ISSUES

December 21,2011

By:

Misbah Saleem


Professional and ethical issues

Employee Monitoring And Privacy At Workplace


Agenda

Agenda

  • Introduction to Employee monitoring

  • Types of Employee Monitoring

  • Pro’s and Con’s of Employee monitoring

  • Ethical, Legal and Social Consequences

  • Laws For Monitoring

  • Policy guidelines on the issue of privacy

  • Conclusion


Introduction to employee monitoring

Introduction To Employee Monitoring

  • What is Employee Monitoring?

    • Employee monitoring means monitoring the employee and tracking down what he/she does at the workplace by any method.


Introduction to employee monitoring1

Introduction to Employee Monitoring

  • Workplace is like our second home

  • Employee monitoring has been in practice for many years.

  • “before surveillance gadgets –monitoring by human eyes”.

  • Advancements in the technologies-Created new possibilities

  • The human-eye now replaced by electronic eye


Introduction to employee monitoring2

Introduction to Employee monitoring

  • Employee monitoring has given rise to concerns from many areas in the society.

  • Each one of them has their own justification to support or go against of it.


Introduction to employee monitoring two dimensions to it

Introduction to Employee monitoringTwo dimensions to it

Those who see monitoring as a very reasonable controlling and management tool


Introduction to employee monitoring two dimensions to it1

Introduction to Employee monitoringTwo dimensions to it

Those who consider monitoring as an absolute wrongdoing


Introduction to employee monitoring3

Introduction To Employee Monitoring

  • Ways Employers collect information about their workers.

    • Work-Related Information-Provided Voluntarily

    • Acquiring information privately-Through Surveillance

  • To what depth is the information acquired?


  • Professional and ethical issues

    • The question which arises is that is this kind of

      scrutiny right?

    • Concerns over security threats

      (viruses and other malicious software).

    • Concerns about inappropriate activities

      by employees ( harassment, unprofessional comments).

    • Concerns over company’s Reputation.

    • Concerns over Client Satisfaction.


    Introduction t o employee monitoring

    Introduction To Employee Monitoring

    • A case that further clouds this issue is of a court which called for an employee.

    • The court requests the employer to provide accurate information about that employee.

    • Now if the employer provides false information he can be held answerable by the court .

    • However if he doesn’t refuse he can be held answerable for disrespecting employee’s privacy rights.


    Types of employee monitoring

    Types Of Employee Monitoring

    • Telephone Monitoring

    • Video Monitoring

    • Computer Monitoring/ Internet use Monitoring

    • Email Monitoring/Email Scanning and Filtering


    Types of employee monitoring1

    Types Of Employee Monitoring

    • Telephone Monitoring


    Types of employee monitoring2

    Types Of Employee Monitoring

    • Video Monitoring


    Types of employee monitoring3

    Types Of Employee Monitoring

    • Computer Monitoring/ Internet use Monitoring


    Types of employee monitoring4

    Types Of Employee Monitoring

    • Email Monitoring/Email Scanning and Filtering


    Advantages

    Advantages

    • Driving economy

    • A Tool for increasing productivity.

    • Focus-satisfy the clients and customers.

    • Employer will be aware of the problem areas - judge -better decision

    • Relationships among the employees.

    • Monitor company’s performance - supervise better

    • Preventing misconduct

    • Monitor and evaluate the performance

    • Make sure that the rules are being followed.


    Advantages1

    Advantages

    • View what web pages they have been visiting

    • Record the pattern of their keystrokes

    • Time spent on a particular page or website.

    • Employee’s access to the shared data

    • Monitor the emails sent and received by any computer terminal at their workplace.


    Disadvantages

    Disadvantages

    • Physical and psychological problems

    • Increasing stress

    • Lack of job satisfaction

    • Lack of trust on the higher management.

    • Eliminates the privacy that employee expected

    • Affect the employee’s creativity

    • Discomfort at work-create dislike among employees

    • Hostile Work Environment


    Ethical legal and social consequences

    Ethical, Legal and Social Consequences

    • Talking about privacy as an ethical matter

      • Employment contract


    Ethical legal and social consequences1

    Ethical, Legal and Social Consequences

    • Talking about privacy as an legal matter

    • Laws for monitoring

      • Electronic communications privacy act

      • National labor relations act

      • The USA patriot act


    Policy guidelines on the issue of privacy

    Policy Guidelines on the Issue of Privacy

    • Disclose/Ask the nature of any surveillance

    • Discuss the type of information which has to be private .

    • Rules for accessing internet, computer ,phone, fax….etc


    Conclusion

    Conclusion

    • Inform the employees what is expected from them

    • Employees aware of when the monitoring will take place.

    • Open communication before framing any policy

    • What will be tracked about them .


    Conclusion1

    Conclusion

    • Employees aware of the nature, degree and purpose of monitoring-get familiar to the policy easily

    • Secret monitoring allowed if justified.

    • Provide copy of the company’s policy

    • Changes in company’s policy-employees informed timely.


    Conclusion2

    Conclusion

    • This will motivate the employee as they’ll feel respected and valued.

    • Monitoring should be done without any discrimination (age, gender, nationality or seniority.)

    • Instead of continuous monitoring, it should be carried out only when a certain kind of risk arises or have spot-checking.


    References

    References

    [1] Kizza, Joseph Migga. Ethical and Social Issues in the Information Age. New York: Springer- Verlag, 2010.

    [2]Hartman, Laura P. “The rights and wrongs of workplace snooping”. Journal of Business Strategy .vol 19, no.3,(June 1998) :16

    [3]Martin, Kristen, and R.Edward Freeman. “Some problems with employee monitoring”. Journal of business ethics. vol.43, (2003): 353-361.

    [4]Duffy, Daintry. “Watch This Way”.CSO. Feb.2003, vol.2, no.2: 34-39. Date of access: 24 April, 2011

    [5]Agre, Philip E. and Christine A Mailloux. ‘Social Choice about Privacy’, in Friedman batya (ed.), Human Values and Design of Computer Technology. CLSI Publication, Cambridge University Press-Stanford, 1992

    [6]Bowers, J. Bowers on Employment Law. Oxford: Oxford University Press, 2002.

    Stanton, Jaffery M. ,Kathryn R. Stam . The Visible Employee .Medford, NJ: Information Today Inc. , 2006.


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