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RSTLM—Tools to Strengthen Market Center Leadership. Georgia Alpizar. Presenter. Georgia Alpizar Regional Director—North Florida. Please complete an evaluation form found in the back of your program guide. RSTLM: Tools to Strengthen Market Center Leadership. Why You Are Here.

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Presentation Transcript
presenter
Presenter

Georgia Alpizar

Regional Director—North Florida

RSTLM: Tools to Strengthen Market Center Leadership

why you are here
Why You Are Here

RSTLM: Tools to Strengthen Market Center Leadership

recruit select tools
Recruit Select Tools

RSTLM: Tools to Strengthen Market Center Leadership

assess your current organization
Assess Your Current Organization

Target Outcomes:

Gain a solid understanding of:

  • Current organization structure
  • Reporting dynamics
  • Behavioral strengths
  • Opportunities for growth and change

RSTLM: Tools to Strengthen Market Center Leadership

assess your current organization1
Assess Your Current Organization
  • Tool: Drawing of Organizational Chart

Market Center

Operating Principal

Investor Group

TeamLeader

MCA

Reception

RSTLM: Tools to Strengthen Market Center Leadership

assess your current organization2
Assess Your Current Organization
  • Tool: Drawing of Organizational Chart

Millionaire Real Estate Agent

Lead BuyerSpecialist

Lead Listing Specialist

Marketing &Admin Mgr

BuyerSpecialist

Mega Team

TransactionCoordinator

RSTLM: Tools to Strengthen Market Center Leadership

assess your current organization3
Assess Your Current Organization
  • Tool: Reddies, Greenies, Brownies

1 2 3 4 5 6 7 8 9 10

------------------------------------------------|------------------------------------------------------------- Below Average AverageWell Above

RSTLM: Tools to Strengthen Market Center Leadership

determine job requirements
Determine Job Requirements
  • Target Outcomes:
    • Define the qualities and specific traits this person will bring to your organization

RSTLM: Tools to Strengthen Market Center Leadership

determine job requirements1
Determine Job Requirements
  • Tool: Job Profile
    • Job standards
    • Job requirements
    • Behavioral requirements
    • Job narrative
  • Q: Where can I find these documents once I’m back at the office?
    • A: On the Toolkit tab at kwu.kw.com/ recruitselect.

RSTLM: Tools to Strengthen Market Center Leadership

determine behavioral requirements
Determine Behavioral Requirements

Tools:

The AVA

The DISC

RSTLM: Tools to Strengthen Market Center Leadership

determine behavioral requirements1
Determine Behavioral Requirements

The Job Activity Rating

RSTLM: Tools to Strengthen Market Center Leadership

do the screening interview
Do the Screening Interview

Target Outcomes:

  • Consult with the candidates on DISC results
  • Eliminate poor job match candidates
  • Decide whether to continue with the candidate

RSTLM: Tools to Strengthen Market Center Leadership

do the screening interview1
Do the Screening Interview

WEIGH

Action Plan

Tools:

Job Description

DISC Report

Notes

RSTLM: Tools to Strengthen Market Center Leadership

reference check
Reference Check

Target Outcomes:

  • Verify information received
  • Verify perceptions, feelings
  • Get objective input
  • Get additional information

RSTLM: Tools to Strengthen Market Center Leadership

reference check1
Reference Check

Tools:

Candidate’s reference list form

Reference check script and notes

RSTLM: Tools to Strengthen Market Center Leadership

do the comprehensive interview
Do the Comprehensive Interview

Target Outcomes:

  • Validate behavior
  • Develop total understanding of the person
  • Develop mutual trust and rapport
  • Identify “hot buttons”—find out what they want

RSTLM: Tools to Strengthen Market Center Leadership

do the comprehensive interview1
Do the Comprehensive Interview

Tools:

  • Judgment evaluation
  • AVA report
  • AVA laminate
  • Comprehensive interview questions

RSTLM: Tools to Strengthen Market Center Leadership

the first 100 days
The First 100 Days

Tool: Growth/Control Relationship Graph

RSTLM: Tools to Strengthen Market Center Leadership

the first 100 days1

2.

1.

3.

7.

Closed Loop Training

4.

6.

5.

The First 100 Days

Tool: Closed Loop Training Model

RSTLM: Tools to Strengthen Market Center Leadership

identify training topics
Identify Training Topics

Target Outcomes:

  • Identify scope of topics to be included in in personalized action training plan.

RSTLM: Tools to Strengthen Market Center Leadership

identify training topics1
Identify Training Topics

Tools:

  • Key areas of accountability and key tasks
  • Use these to identify training topics for your new team member

RSTLM: Tools to Strengthen Market Center Leadership

identify training and milestone tasks
Identify Training and Milestone Tasks

Target Outcomes:

  • Prepare a plan of activities
  • Sequence training topics in a custom/personalized 100 day program

RSTLM: Tools to Strengthen Market Center Leadership

identify training and milestone tasks1
Identify Training and Milestone Tasks

Tools

  • Identify training activities and key milestones to accomplish during the first 100 days

RSTLM: Tools to Strengthen Market Center Leadership

the kash talk
The KASH Talk

Target Outcomes:

  • Close the training loop
  • Identify areas or growth/challenge for specific job competencies
  • Identify how you can help enhance the learning experience
  • Strengthen your relationship

RSTLM: Tools to Strengthen Market Center Leadership

the kash talk1
The KASH Talk

Tools:

  • KASH Model
    • Knowledge
    • Attitudes and Beliefs
    • Skills
    • Habits

RSTLM: Tools to Strengthen Market Center Leadership

the kash talk2
The KASH Talk

Tools

  • KASH worksheet
  • Hold feedback sessions regularly using the KASH Worksheet

RSTLM: Tools to Strengthen Market Center Leadership

the 4 1 1 session
The 4-1-1 Session

Target Outcomes:

  • Review prior week\'s activities and progress toward goals
  • Set next week’s goals and activities
  • Consult with team member to close the loop
  • Strengthen relationship

RSTLM: Tools to Strengthen Market Center Leadership

the 4 1 1 session1
The 4-1-1 Session

Tools:

  • 4-1-1 Goal Worksheet

RSTLM: Tools to Strengthen Market Center Leadership

red light green light evaluation
Red Light/Green Light Evaluation

Target Outcome

  • Evaluate team member\'s fit for the job
  • Address concerns/stop (red light)

or

  • Reinforce/continue Action Training (green light)

RSTLM: Tools to Strengthen Market Center Leadership

red light green light evaluation1
Red Light/Green Light Evaluation

Tools:

  • Red Light/Green Light evaluation worksheet

RSTLM: Tools to Strengthen Market Center Leadership

goals priorities strategies
Goals, Priorities, Strategies

Target Outcomes:

  • Specify the goals and priorities for your organization
  • Bring focus to your leadership activities
  • Reinforce/continue Action Training (green light)

RSTLM: Tools to Strengthen Market Center Leadership

goals priorities strategies1
Goals, Priorities, Strategies

Tools:

  • 1-3-5

RSTLM: Tools to Strengthen Market Center Leadership

monitor critical path dials
Monitor Critical Path Dials

Target Outcomes:

  • Complete the necessary actions to achieve pre-set objectives
  • Qualitatively indicate how well activities are completed

RSTLM: Tools to Strengthen Market Center Leadership

monitor critical path dials1
Monitor Critical Path Dials

Tools:

  • Critical path dials worksheet
  • Use the worksheet to set the dials for the roles you choose

RSTLM: Tools to Strengthen Market Center Leadership

monitor critical path dials2
Monitor Critical Path Dials

Tools:

  • Critical Path Over Time

max

10

avg

8

min

6

Jan

Feb

Mar

April

May

June

July

Aug

Sept

Oct

Nov

Dec

RSTLM: Tools to Strengthen Market Center Leadership

quadrant view
Quadrant View

Target Outcomes:

  • Objectively evaluate team
  • Determine productivity and potential

RSTLM: Tools to Strengthen Market Center Leadership

quadrant view1

High Potential,Low Productivity

High Potential,High Productivity

Low Potential,Low Productivity

Low Potential,High Productivity

Quadrant View

Tools:

Potential

Productivity

RSTLM: Tools to Strengthen Market Center Leadership

performance wheel
Performance Wheel

Target Outcomes:

  • Construct an achievement team

RSTLM: Tools to Strengthen Market Center Leadership

performance wheel1
Performance Wheel

Tools:

10

Knowledge

Authority

10

10

Attitudes

Responsibility

10

10

Habits

10

Skills

10

RSTLM: Tools to Strengthen Market Center Leadership

id the issue outcome framing
ID the Issue/Outcome Framing

Target Outcomes:

  • Uncover the real problem
  • Put focus on solutions

RSTLM: Tools to Strengthen Market Center Leadership

id the issue outcome framing1
ID the Issue/Outcome Framing

Tool

Tools:

  • Excellent questions
  • What do you think the real problem is?
  • What do you want?
  • When do you want it?
  • How will you know that you have it?
  • When you get what you want, what else in your life will improve?
  • What resources do you have available to help you with this?
  • Etc.

RSTLM: Tools to Strengthen Market Center Leadership

putting the tools to use
Putting the Tools to Use

Where can I find these tools once I’m back at the office?

  • On the Toolkit tab at
  • kwu.kw.com/recruitselect
  • kwu.kw.com/actiontrainingkwu.kw.com/lead/motivate

RSTLM: Tools to Strengthen Market Center Leadership

downloads
Downloads
  • To download a free copy of this presentation, go to www.familyreunion.kw.com/downloads

RSTLM: Tools to Strengthen Market Center Leadership

thank you
Thank You!

Please complete an evaluation form found in the back of your program guide.

To download a free copy of this presentation, GO TO:

www.familyreunion.kw.com/downloads

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