Rstlm tools to strengthen market center leadership
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RSTLM—Tools to Strengthen Market Center Leadership. Georgia Alpizar. Presenter. Georgia Alpizar Regional Director—North Florida. Please complete an evaluation form found in the back of your program guide. RSTLM: Tools to Strengthen Market Center Leadership. Why You Are Here.

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RSTLM—Tools to Strengthen Market Center Leadership

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Rstlm tools to strengthen market center leadership

RSTLM—Tools to Strengthen Market Center Leadership

Georgia Alpizar


Presenter

Presenter

Georgia Alpizar

Regional Director—North Florida

RSTLM: Tools to Strengthen Market Center Leadership


Rstlm tools to strengthen market center leadership

Please complete an evaluation form found in the back of your program guide.

RSTLM:Tools to Strengthen Market Center Leadership

RSTLM: Tools to Strengthen Market Center Leadership


Why you are here

Why You Are Here

RSTLM: Tools to Strengthen Market Center Leadership


Recruit select tools

Recruit Select Tools

RSTLM: Tools to Strengthen Market Center Leadership


Assess your current organization

Assess Your Current Organization

Target Outcomes:

Gain a solid understanding of:

  • Current organization structure

  • Reporting dynamics

  • Behavioral strengths

  • Opportunities for growth and change

RSTLM: Tools to Strengthen Market Center Leadership


Assess your current organization1

Assess Your Current Organization

  • Tool: Drawing of Organizational Chart

Market Center

Operating Principal

Investor Group

TeamLeader

MCA

Reception

RSTLM: Tools to Strengthen Market Center Leadership


Assess your current organization2

Assess Your Current Organization

  • Tool: Drawing of Organizational Chart

Millionaire Real Estate Agent

Lead BuyerSpecialist

Lead Listing Specialist

Marketing &Admin Mgr

BuyerSpecialist

Mega Team

TransactionCoordinator

RSTLM: Tools to Strengthen Market Center Leadership


Assess your current organization3

Assess Your Current Organization

  • Tool: Reddies, Greenies, Brownies

12345678910

------------------------------------------------|------------------------------------------------------------- Below Average AverageWell Above

RSTLM: Tools to Strengthen Market Center Leadership


Determine job requirements

Determine Job Requirements

  • Target Outcomes:

    • Define the qualities and specific traits this person will bring to your organization

RSTLM: Tools to Strengthen Market Center Leadership


Determine job requirements1

Determine Job Requirements

  • Tool: Job Profile

    • Job standards

    • Job requirements

    • Behavioral requirements

    • Job narrative

  • Q: Where can I find these documents once I’m back at the office?

    • A: On the Toolkit tab at kwu.kw.com/ recruitselect.

RSTLM: Tools to Strengthen Market Center Leadership


Determine behavioral requirements

Determine Behavioral Requirements

Tools:

The AVA

The DISC

RSTLM: Tools to Strengthen Market Center Leadership


Determine behavioral requirements1

Determine Behavioral Requirements

The Job Activity Rating

RSTLM: Tools to Strengthen Market Center Leadership


Do the screening interview

Do the Screening Interview

Target Outcomes:

  • Consult with the candidates on DISC results

  • Eliminate poor job match candidates

  • Decide whether to continue with the candidate

RSTLM: Tools to Strengthen Market Center Leadership


Do the screening interview1

Do the Screening Interview

WEIGH

Action Plan

Tools:

Job Description

DISC Report

Notes

RSTLM: Tools to Strengthen Market Center Leadership


Reference check

Reference Check

Target Outcomes:

  • Verify information received

  • Verify perceptions, feelings

  • Get objective input

  • Get additional information

RSTLM: Tools to Strengthen Market Center Leadership


Reference check1

Reference Check

Tools:

Candidate’s reference list form

Reference check script and notes

RSTLM: Tools to Strengthen Market Center Leadership


Do the comprehensive interview

Do the Comprehensive Interview

Target Outcomes:

  • Validate behavior

  • Develop total understanding of the person

  • Develop mutual trust and rapport

  • Identify “hot buttons”—find out what they want

RSTLM: Tools to Strengthen Market Center Leadership


Do the comprehensive interview1

Do the Comprehensive Interview

Tools:

  • Judgment evaluation

  • AVA report

  • AVA laminate

  • Comprehensive interview questions

RSTLM: Tools to Strengthen Market Center Leadership


Action training tools

Action Training Tools


The first 100 days

The First 100 Days

Tool: Growth/Control Relationship Graph

RSTLM: Tools to Strengthen Market Center Leadership


The first 100 days1

2.

1.

3.

7.

Closed Loop Training

4.

6.

5.

The First 100 Days

Tool: Closed Loop Training Model

RSTLM: Tools to Strengthen Market Center Leadership


Identify training topics

Identify Training Topics

Target Outcomes:

  • Identify scope of topics to be included in in personalized action training plan.

RSTLM: Tools to Strengthen Market Center Leadership


Identify training topics1

Identify Training Topics

Tools:

  • Key areas of accountability and key tasks

  • Use these to identify training topics for your new team member

RSTLM: Tools to Strengthen Market Center Leadership


Identify training and milestone tasks

Identify Training and Milestone Tasks

Target Outcomes:

  • Prepare a plan of activities

  • Sequence training topics in a custom/personalized 100 day program

RSTLM: Tools to Strengthen Market Center Leadership


Identify training and milestone tasks1

Identify Training and Milestone Tasks

Tools

  • Identify training activities and key milestones to accomplish during the first 100 days

RSTLM: Tools to Strengthen Market Center Leadership


The kash talk

The KASH Talk

Target Outcomes:

  • Close the training loop

  • Identify areas or growth/challenge for specific job competencies

  • Identify how you can help enhance the learning experience

  • Strengthen your relationship

RSTLM: Tools to Strengthen Market Center Leadership


The kash talk1

The KASH Talk

Tools:

  • KASH Model

    • Knowledge

    • Attitudes and Beliefs

    • Skills

    • Habits

RSTLM: Tools to Strengthen Market Center Leadership


The kash talk2

The KASH Talk

Tools

  • KASH worksheet

  • Hold feedback sessions regularly using the KASH Worksheet

RSTLM: Tools to Strengthen Market Center Leadership


The 4 1 1 session

The 4-1-1 Session

Target Outcomes:

  • Review prior week's activities and progress toward goals

  • Set next week’s goals and activities

  • Consult with team member to close the loop

  • Strengthen relationship

RSTLM: Tools to Strengthen Market Center Leadership


The 4 1 1 session1

The 4-1-1 Session

Tools:

  • 4-1-1 Goal Worksheet

RSTLM: Tools to Strengthen Market Center Leadership


Red light green light evaluation

Red Light/Green Light Evaluation

Target Outcome

  • Evaluate team member's fit for the job

  • Address concerns/stop (red light)

    or

  • Reinforce/continue Action Training (green light)

RSTLM: Tools to Strengthen Market Center Leadership


Red light green light evaluation1

Red Light/Green Light Evaluation

Tools:

  • Red Light/Green Light evaluation worksheet

RSTLM: Tools to Strengthen Market Center Leadership


Lead motivate tools

Lead Motivate Tools


Goals priorities strategies

Goals, Priorities, Strategies

Target Outcomes:

  • Specify the goals and priorities for your organization

  • Bring focus to your leadership activities

  • Reinforce/continue Action Training (green light)

RSTLM: Tools to Strengthen Market Center Leadership


Goals priorities strategies1

Goals, Priorities, Strategies

Tools:

  • 1-3-5

RSTLM: Tools to Strengthen Market Center Leadership


Monitor critical path dials

Monitor Critical Path Dials

Target Outcomes:

  • Complete the necessary actions to achieve pre-set objectives

  • Qualitatively indicate how well activities are completed

RSTLM: Tools to Strengthen Market Center Leadership


Monitor critical path dials1

Monitor Critical Path Dials

Tools:

  • Critical path dials worksheet

  • Use the worksheet to set the dials for the roles you choose

RSTLM: Tools to Strengthen Market Center Leadership


Monitor critical path dials2

Monitor Critical Path Dials

Tools:

  • Critical Path Over Time

max

10

avg

8

min

6

Jan

Feb

Mar

April

May

June

July

Aug

Sept

Oct

Nov

Dec

RSTLM: Tools to Strengthen Market Center Leadership


Quadrant view

Quadrant View

Target Outcomes:

  • Objectively evaluate team

  • Determine productivity and potential

RSTLM: Tools to Strengthen Market Center Leadership


Quadrant view1

High Potential,Low Productivity

High Potential,High Productivity

Low Potential,Low Productivity

Low Potential,High Productivity

Quadrant View

Tools:

Potential

Productivity

RSTLM: Tools to Strengthen Market Center Leadership


Performance wheel

Performance Wheel

Target Outcomes:

  • Construct an achievement team

RSTLM: Tools to Strengthen Market Center Leadership


Performance wheel1

Performance Wheel

Tools:

10

Knowledge

Authority

10

10

Attitudes

Responsibility

10

10

Habits

10

Skills

10

RSTLM: Tools to Strengthen Market Center Leadership


Id the issue outcome framing

ID the Issue/Outcome Framing

Target Outcomes:

  • Uncover the real problem

  • Put focus on solutions

RSTLM: Tools to Strengthen Market Center Leadership


Id the issue outcome framing1

ID the Issue/Outcome Framing

Tool

Tools:

  • Excellent questions

  • What do you think the real problem is?

  • What do you want?

  • When do you want it?

  • How will you know that you have it?

  • When you get what you want, what else in your life will improve?

  • What resources do you have available to help you with this?

  • Etc.

RSTLM: Tools to Strengthen Market Center Leadership


Putting the tools to use

Putting the Tools to Use

Where can I find these tools once I’m back at the office?

  • On the Toolkit tab at

  • kwu.kw.com/recruitselect

  • kwu.kw.com/actiontrainingkwu.kw.com/lead/motivate

RSTLM: Tools to Strengthen Market Center Leadership


Downloads

Downloads

  • To download a free copy of this presentation, go to www.familyreunion.kw.com/downloads

RSTLM: Tools to Strengthen Market Center Leadership


Thank you

Thank You!

Please complete an evaluation form found in the back of your program guide.

To download a free copy of this presentation, GO TO:

www.familyreunion.kw.com/downloads


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