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Leadership. There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things. Machiavelli. Management" versus Leadership. 'Leadership'

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Leadership l.jpg

Leadership

There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things.

Machiavelli


Management versus leadership l.jpg
Management" versus Leadership

'Leadership'

  • a road, a way, the path of a ship at sea - a sense of direction.

    'Management' (Latin manus) - a hand, handling a sword, a ship, a horse.

  • 19thC corporatism and industrialisation - managerial agents

    What do managers and leaders do? (Zaleznik 1977)

    Managers focus attention & energy on

  • how things get done

  • their role in events that occur or in a decision-making process.

    Leaders more concerned with

  • ideas

  • relating to others in more intuitive, empathetic ways

  • what events and decisions mean to people


Classical management l.jpg
Classical management

Managers

  • plan, organise, direct, control resources to achieve objectives.

  • follow formal policies, rules &procedural regulations of their employing organisation (administration > management?)

  • handle and physically direct resources:

    • money, materials, machinery, equipment, space, facilities,

    • information and technology

    • use of time

    • people

      Telling people what to do and how to do it more than vision and giving a sense of direction?


Leadership messages l.jpg
Leadership 'messages'

Managers have 'subordinates' and communicate

  • enable others to understand information, instructions or ideas

  • seek order and control

    Leaders have followers. They

  • envision, influence, inspire.

  • tolerate, promote creativity and imagination

  • Bring order from chaos

  • influence people towards objectives and desire to achieve

  • gain voluntary commitment over compliance

  • win hearts and minds


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Bennis (1989)

Managers

  • Administer and copy

  • Maintain

  • Focus on systems & structure

  • Rely on control

  • Short-range view - bottom line

  • Ask how and when

  • Accept the status quo

  • Classic good soldier

  • Do things right

Leaders

  • Innovation and originality

  • Develop

  • Focus on people

  • Inspire trust

  • Long-range view - the horizon

  • Ask what and why

  • Challenge the status quo

  • Own person

  • Do the right things

'the liberation of talent rather than restraint by rule’ Leaders aim at 'winning hearts and minds'. Mere managers aim at optimising the use of 'resources'. (Peters & Austin, 1985).


Leadership organisational effectiveness l.jpg
Leadership & organisational effectiveness

  • Common-sense + research link between manager- leadership behaviour & subordinate performance.

  • belief that business success has much to do with 'leadership'.

  • management development programmes emphasise manager and leadership style.

  • Can leadership and problem-solving skills really be developed from

    • simulated experienced in a field (outward bound approach)?

    • assessment centre activity (workshop-like selection & development)?

    • coaching and mentoring

    • going on a leadership course?

    • Reading a book, watching the TV?

    • Playing rugby or football?


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Practitioners, academia and recipes

  • a mix of traditional and behavioural science approaches

  • few analytical studies of leadership offer much to the practical manager (Adair)

  • academic doubts

  • textbooks tend to

    • Report 'theories'

    • Some query the validity of particular approaches

    • Imply prescriptions

  • An industry selling

    • prescriptive 'leadership development' and interpersonal skills packages: motivating, listening, participative problem solving, assertiveness and transforming skills


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Leadership behaviour & effect on performance.

  • Change involving 'people' is associated with leadership

  • What competencies can be meaningfully described as 'leadership'?

  • Managers & politicians generalise - 'we know it when we see it'.

  • Correlate the skills and success of particular personalities.

    Mayo and Hawthorne experiments (Roethlisberger & Dickson, 1939)

  • 'permissive' leadership behaviour leads to greater output

    Kurt Lewin (1939)

  • Autocratic, Laissez faire, Democratic leader styles & the behaviour/performance of youth groups

  • language & 'model' linking styles --> subordinate performance


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Unitary (vs. pluralistic) frame of reference

  • Unitary

    • One set of values, beliefs, commitments

    • Shared understanding & commitment to objectives

    • One source of leadership

    • Team members - All pulling in the same direction

    • Potential for harmony is assumed if leader communicates well

    • Disagreements è the result of misunderstanding

    • Dissidents – "rabble" hypothesis

Alan Fox – Research Paper to Donovan Commission 1968


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Change the people in post

  • Selection and job change can profoundly effect organisational effectiveness. Peters and Waterman (1982)

    • ' Hewlett-Packard Way' & 'MbWA’ (Management by walk about)

  • Pascale & Athos (1982) compare 'styles' and effect

    • compared the styles and management practices of

      • founder of Matsushita (National Panasonic)

      • American CEOs

    • 'good' and 'bad' leadership styles

      • Konosuke Matsushita & E. Carlson - United Airlines ('good')

      • Harold Geneen at ITT (short-term effective, long-term bad).

      • Margaret Thatcher vs. Tony Blair?


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How do different 'styles' affect an organisation?

  • wide ranging question

  • open to question

  • difficult to research - what are the variables?

  • difficult to

    • separate fact from fiction

    • attribute cause and effect in different contexts and organisational settings over time

    • ambiguity of measures of organisational performance

  • gap between perception of practitioners and behavioural scientists


Typology of leadership theory l.jpg

contingency

theory

situation & L-F

relationship

trait theory

variable of

leader

The Person

Focus

group

dynamics +

VDL

the followers

style theory

variable of

leader

Behaviour

centred

specific to situation

universal

Breadth of application

Typology of leadership theory

  • Sometimes misleading to group as 'schools'. Nuances in original works

  • Yet three variables to leadership situations :

    • leader

    • followers

    • context/situation in which L/F find themselves


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Leadership traits approach

  • everyday wisdom on common traits.

  • can anyone agree?

  • do some 'qualities' indicate potential & differentiate the 'effective from the ineffective'

  • Wide range of trait descriptors & variety of 'leaders' (heroes and villains) - difficult to agree on one list


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Cartwright and Zander (1968)

Effective leaders are often

  • more intelligent, dependable, responsible, active and participative socially

  • with higher socioecon. status

  • act more often in different ways, or the same way to different degrees in some activities?

  • give out & ask for more information

  • make more frequent interpretations of events

Nature over nurture

Leadership is learned, although I cannot explain entirely how ... The ability to lead and inspire others is .. more instinctual than premeditated and … acquired somehow through the experiences of one's everyday life …. the nature & quality of that leadership comes out of … innate character & personality…

Harold Geneen ITT

psychometric tests for assessment and selection.


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Exercise

  • Think of three managers you have known. List the qualities of those you rate as being more effective managers

  • Do a separate list for three less effective ones.

  • What factors, or qualities, recur on each list?

  • Select four leaders from national or organisational life and list their qualities. Which ones keep recurring?

  • What factors match those for your effective managers?


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Limitations of 'traits' approach

  • when leaders behave towards followers in different ways, how much is cause, how much is effect?

  • non-leaders often possess the same traits as leaders.

  • Impossible to compile a list of universal traits.

    • Bird 1940 identified 79 different traits from 'the literature'. Only 5% common to => 4 studies

      Conclusion?

  • Consider the situation that leadership occurs in.


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The group dynamics (group process) approach

  • leadership as a function of organisation not the individual.

  • small task groups not whole organisation

  • three common functional behaviours:

    • accomplish the task

    • social & emotional needs of group

    • social & emotional needs of individual members.

  • failure in one affects the other two (performance & satisfaction).

  • Leader contributions?

    • Structuring - integrating

    • Calming, supporting

    • Controlling

  • But one 'leader' may not necessarily perform all

  • roles from 'trouble-shooters' to 'counsellors' - Belbin roles

  • 'Cometh the hour, cometh the man'.


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Adair: Action-centred leadership

functional emphasis based on task situation and socio-emotional needs

  • Aware of group processes, people in group, nuances of behaviour, interpersonal skills

Task

functions

Group

maintenance

Individual

needs


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Vertical Dyad Linkage (VDL) Model (Danserau 1975)

  • Leader may use different style for member (idiosyncrasies)

  • Social exchange - leader-member relationships (dyads)

  • Group = a set of vertical linkages

  • Two sub-groups of relationships

  • In-group members

  • For the leader - reliable, effort, initiative, open, trust and confidence, autonomy

  • Out-group members

  • Calculative, do contract only, distant, tension dyad

  • Leadership - a negotiated VDL role


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Anthony Jay (1975) - Propositions

  • Cohesive groups or teams working as a social unit (a 'ten group') achieve more than individuals in isolation. Based on

    • Anecdotal, experiential evidence

    • analogy with primitive tribes & animal behaviour Morris (1967, 1969), Ardrey (1961, 1967, 1970).

    • Share common patterns with baboons, chickens, lions?

  • Leadership is not a personal quality.

  • Some have innate tendency and drive for high-status dominance but this is one factor only

    • become leader only in relation to specific group & task

    • group leader emerges because the group thinks that he/she can best help the group


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Critique of Group Dynamics approach

  • If leadership behaviour is situationally and group related what happens when the situation or group changes?

  • Does the organisation function sub-optimally?

    But

  • we comprehend how leaders may relate to followers & situations

  • ignores wider organisational demands on leader and group.


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The leadership style approach

  • Hawthorne experiments origin

    • Leader 'style' affects morale and output.

    • Relay Assembly room - increased output caused by 'permissive' management of researchers

    • Bank Wiring room - links management style and employee attitudes and behaviour

  • Kurt Lewin et al 1939 - adult leaders in boys' hobby club

    • Autocratic, laissez faire, democratic leaders and follower behaviour

    • Democratic style reflects dominant social values

    • Impetus for further study - Michigan and Ohio State


Ohio state studies two factor theory l.jpg
Ohio State studies (two factor-theory)

Flieshman 1953

Stogdill (1948, 1956)

  • two (independent) L-dimensions

    • initiating structure (task centred)

    • consideration (interpersonal relationships)

  • "measure" perceptions & style preferences in various settings ---> inventories & development prescriptions

  • effectiveness reflects

    • task completion

    • member satisfaction

  • High task supervisors - productive but high turnover, lower morale

  • High consideration supervisors - high morale, low productivity

  • Over-generalised conclusions

    • ideal leader = high on initiation + consideration.

    • participative styles preferred


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Ohio State findings - balancing initiation & consideration

  • crews & superiors rate aircraft commanders by:

    • technical competence

    • effectiveness in working with other crew members

    • performance under stress

    • conformity to standard operating procedures

    • overall effectiveness as crew members

  • Crews & senior officers differed in perception of commander styles & effectiveness

    • Superiors judge leader competence in terms of

      • formal & traditional standards

      • high initiating & low or indifferent consideration.

    • Subordinates give less significance to initiating. High satisfaction under 'considerate' commanders (seen as more competent).


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Linking Pin (Likert)

o

  • Effective leaders fulfil group needs & functions in a situation

  • Frustration, low productivity, absentees & turnover if formal-L can’t perform all these.

    Formal tasks.

  • instrumental competencies & motives

  • technical know-how, innovation, sense of achievement, concern for quality & customer care

    Affiliation

  • interaction, support & expressive needs

  • Weak formal-L. Informal alternative emerges

    If L-behaviour best fits group situation, what if this changes?

  • Can formal leader adapt?

  • will group, dept, nation (led by alternative) perform optimally?

o

o

o

o

o

o

o

o


Critique of ohio state studies l.jpg
Critique of Ohio State Studies

  • Did not use peer group evaluation by commanders or non-evaluative measures of performance.

  • output measures can often be favourably affected in the short term by authoritarian leadership.

  • Usual problems of social research

    • Hawthorne effect

    • Abstracted empiricism

    • likelihood that a change in performance is related to more than one variable


Michigan leadership studies l.jpg
Michigan Leadership Studies

Managerial Grid

  • programmes for changing style & org. culture

  • 'proprietary' approaches to assessment & training

  • Diagnosis and treatment

  • Blake - Mouton Managerial Grid (1968)

  • Extended with contingency focus

    • Tannenbaum 1958

    • Reddin (1970)

    • Hersey &Blanchard (1977)

1.9

9.9.

the ideal

one-best style

High

Concern for people

5.5.

1.1

9.1.

Low

Low

High

Concern for production


Tannenbaum schmidt continuum l.jpg

Joins

Delegates

Abdicates

Tells

Sells

Suggests

Consults

Tannenbaum-Schmidt Continuum

Boss-centred

Follower-centred

use of authority by

leader

decision making &

action freedom for

followers

Continuum based on situational factors:

value system, wants, confidence, willingness.


Exercise29 l.jpg
Exercise

  • Review your experiences of working under different leadership styles. Advantages & disadvantages of a shift to a more 'participative' style?

  • What departments in your organisation appear to operate with different 'leadership cultures'? Account for the differences.


Critique of style theories l.jpg
Critique of style theories

  • Universality of the style approach?

  • Ambiguous evidence for usefulness of ' style' theories

  • Style changes often assoc. with changes in org. structure + other mgt competencies .

  • Fiedler (1967) questions whether participative, considerate styles are better than trad. authoritarian or directive.

  • Ineffective L-training - weak transfer of behaviour change from directive to participative.

  • Organisational & work pressures - own & other people's expectations.


Contingency approach fiedler 1967 l.jpg
Contingency approach - Fiedler (1967)

Defines L-effectiveness as behaviour that ---> high task performance by group. Depends on

  • preferred style of leader

  • group situation as much as leader

  • contextual variables

  • Quality of L-member relations

  • Work structure (high to low)

  • Leader position power

  • Respected leaders have personal power. No need to use position power (authority)

  • High structure? non- compliance? Easy intervention. Unstructured, hard measure? Cannot easily enforce. Less power

  • extent of formal authority over rewards and sanctions Power is not just dependent leader-follower relationships.


Fielder development prescription l.jpg
Fielder development prescription

Measure preferred style

  • least preferred co-worker LPC instrument

  • 8 scales e.g. cooperative-uncooperative, friendly-unfriendly, supportive-hostile

  • High LPC - relationships oriented

  • Low LPC - task oriented

    - External circumstances affect L ability to influence

    - Change leader (personality?) to fit situation or restructure to reflect strengths?

  • Re-structure the work - How?

  • position power - depending on L. assessment, give subordinates near-equal 'rank' (experts) or assign several ranks below

  • Loosen or tighten communication and decision-making

  • leader-member relations - leader can be similar or dissimilar to members (social, educational or ethnic background, values or attitudes)

  • A history of harmony or conflict? Assign a leader whose style fits group

    Fiedler and Garcia 1987 pp 49-55

    See Chapter 13 Rollinson



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Implications and critique of Fielder

If Fielder is right

  • don’t try to change people arrange task & power to fit situation

    • select leaders & identify preferred styles. Diagnose situation and change it for - best fit leader-match concept

      But

  • can a manager really choose a style, change 'personality' and a virtuoso with different styles?

  • Leadership training targets this. Are they training pigs to fly?

  • LPC scores may indicate attitudes or personality but not actual behaviour

  • Task performance is sole criterion for evaluating effectiveness (neglects follower satisfaction)

  • L-processes are more sophisticated than this theory. Mixed evidence on validity - other variables ignored

    However

  • a deeper study which breaks the 'one-best-style' view and addresses contextual variables


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Exam Questions

  • Evaluate the significance of Fiedler's 'social engineering' approach to the development of thinking on leadership and manager development practice.

  • Evaluate how the Fiedler 'contingency and social engineering approach' to leadership could work in any organisation known to you.


Reddin s 3 d model a style contingency approach l.jpg

Missionary

Compromiser

Related

Integrated

Deserter

Autocrat

Manager

executive

Developer

Separated

Dedicated

Benevolent

autocrat

Bureaucrat

Reddin's 3-D model (a style-contingency approach)

High

  • Is Blake - Mouton (1968) 9.9 style ideal?

  • style is more/less effective in situation

Effectiveness

High

Low

Relationships

Low

Low

High

Task


Situational leadership model hersey blanchard 1977 1982 l.jpg
Situational leadership model (Hersey & Blanchard 1977, 1982)

  • A contingency approach with follower maturity as critical situational variable for L-effectiveness.

  • two major dimensions

    • task style

    • relationship style

  • Four styles

    • telling, selling, participating, delegating.

  • follower maturity

    • degree of achievement motivation

    • willingness to take on responsibility

    • education or experience

  • Theoretically weak

  • no proper rationale for the hypothesised relationships

  • Maturity - an over-simplified factor - lacks empirical support (Yukl, 1981; Graeff, 1983; Blank et al, 1990).


Path goal theory contingency approach l.jpg
Path-goal theory (contingency approach)

Main idea

  • Effective-L smooths subordinates' path goals using appropriate style, contingent on situational variables

  • differs from Fiedler

  • various styles - directive, supportive, participative and achievement-oriented - can be used by the same leader in different situations to

    • influence subordinates' perceptions of the situational factors

    • motivate by focusing on payoffs

    • coaching and direction

    • clarifying goals and expectancies

    • reducing frustrations/barriers.

  • the research is not conclusive

  • House & Mitchell 1974

  • Based on expectancy theory of motivation


Problems with contingency theories l.jpg
Problems with contingency theories

  • what causes what in real life?

  • As with style theories, it is difficult to understand why there should be a favourable climate towards the leader in some groups.

  • It could be argued that 'permissive' leadership is the result, rather than the cause, of group effectiveness.


Social learning theory and leadership l.jpg
Social learning theory and leadership

  • a model for continuous interaction between the environment (macro variables + subordinates and the leader's behaviour, perceptions and cognitions.

  • leader & subordinates/followers have negotiable, interactive relationship

  • They learn how they can modify or influence each other's behaviour by giving or holding back desired rewards

    • Davis and Luthans, 1980

    • Sims and Lorenzi, The New Leadership Paradigm, Sage, 1992


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Why the persistent search ?

  • exercising effective-L is becoming more and more difficult

    • economic shifts Pacific Rim and China etc.

    • political change South Africa, Soviet Union, Italy, Japan and Europe

    • less natural goodwill and traditional deference towards leaders

  • Many skills and techniques of today's senior executives are being superseded.

  • Competition & changing markets, products, technologies and expectations dictate adaptability and innovation in strategic decision making, marketing, organisation - and leadership


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Are successful leaders redefining their role?

  • projecting a particular ethos and culture

  • powerful vision of where their companies or their societies are heading.

  • E.g. Prime Minister Dr Mahathir Mohamed's vision of Malaysia in the year 2020

  • former Prime Minister Lee Kuan Yew's vision of Singapore as The Switzerland of the East by 1999.

  • What does this imply for leadership behaviour?

  • Managers and senior executives who are successful leaders will not only respond to change positively but also actively create change.

  • Leaders with a particular drive, a desire to bring order out of chaos, or, if something is too cosy, to create chaos in order to bring change.


Transformational leadership theory l.jpg
Transformational leadership theory

  • fresh thinking?

  • transformational leader creates conditions for followers to want to achieve results and to fulfil themselves.

  • bridges small group studies & leadership by ’movers and shakers’ who transform organisations

  • Context? late-20thC national & global pol-econ. change

  • Contributors: Downton (1973), Burns (1978), Bass (1985), Bennis & Nanus (1985), Tichy & Devanna (1986)

  • Bass surveyed 70 execs"In your careers, who transformed you in Burns' terms (raised awareness, move up Maslow hierarchy …. to transcend self-interest).

  • Answer: usually an organisational superior.


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From Laissez faire to Transactional

  • Laissez-faire not really leaders at all, avoid intervention, weak follow up, passivity, potential for confusion

  • Transactional leaders

    • Management by exception

      Passive: set standards/objectives, wait for, react to, reluctant intervention. Status quo

      Active: standards/objectives, monitor, correct, look for error,

      enforce rules/procedures. Low initiative and risk-taking

      constructive transactions, contingent rewards

    • agree standards/objectives, feedback, rewards for achievement.

    • outcome: performance that meets expectations.

    • simplified in One-Minute Manager (Blanchard & Johnson 1982)

    • Airport business library


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Transactional leadership in perspective

  • Mixed evidence - it may be desirable, even necessary. Contingent rewards underpin PRP

  • laissez-faire and transactional in directive, consultative, participative & delegative styles

    • directive + Mgt by Exception

      'These are the rules and this is how you've broken them'.

    • participative + Mgt by exception

      'Let's work out together the rules to identify mistakes'

  • Weaknesses

    • Carrot/stick rewards, emphasis on plans, targets, systems, controls

    • management > leadership

    • fails to develop, motivate, bring to full potential (Bass)


The transformational leader bass s four i s l.jpg
The transformational leader (Bass’s four 'I's)

promotes

  • follower desire for achievement & self-development.

  • teams, esprit de corps, autonomy, synergy, belief, value

    Four 'I's.

  • lndividualised consideration (IC)

  • Intellectual stimulation (IS)

  • Inspirational motivation (IM)

  • ldealised influence (charisma) (II)


Individualised consideration and intellectual stimulation l.jpg
Individualised consideration and Intellectual stimulation

IC

  • identifying individuals' needs & abilities, opportunities to learn, delegating, coaching and giving developmental feedback. Spend time with individuals e.g. mentoring.

    IS

  • question status quo, encourage imagination, creativity, logical thinking and intuition.

  • unorthodoxy in character, symbolise innovation.

  • Compare UK motorcycles & Swiss watch market to Sony


Inspirational motivation ldealised influence l.jpg
Inspirational motivation & ldealised influence

Inspirational motivation

  • clear vision, problems as opportunities, language & symbols

    • I had a dream …...

    • Ask not what America can do for you. Ask what you can do..

    • go the extra mile. Iacocca at Chrysler.

      ldealised influence

  • Confident in communicating a virtuous vision

  • the buck stops here'. Purpose, persistence, trust, accomplishment over failure. Respected for personal ability

  • Leadership .. the priceless gift you earn from those who work for you. I have to earn the right to that gift, and continuously re-earn (it).

    John Harvey-Jones (ICI)

  • Gandhi, Luther King, Thatcher, Blair

  • Hitler, Jim Jones


Bass s model l.jpg

effective

LF

LF

LF

4 x I

CR

MbEx-A

passive

active

MbEx-P

LF

ineffective

Bass's model

  • Learn TL!!

  • Avolio-Bass training package

Encouraging TL will

  • project confidence, commitment & competence

  • attract quality staff to the mission & challenge

  • develop people more fully to respond better to competition & change


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Motorola's six-sigma programme.

Transformational leadership application

  • defect-free parts within six standard deviations

  • concepts, symbols and vision for world-class quality

  • IS, IM, IC in promoting awareness, responsibility and self-monitoring.


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Is transformational leadership cross-cultural?

  • ‘exporting participative management or Theory Y from the USA to authoritarian cultures is like 'preaching Jeffersonian democracy to managers who believe in the divine right of kings'.

    Haire, Ghiselli and Porter 1966

  • Leadership - a universal phenomenon?

    • context and culture influences

    • Bass presents evidence from studies in Italy, Sweden, Canada, New Zealand, India, Japan and Singapore

    • suggests that the model needs only fine-tuning across cultures


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Motivated in spite of leader? Do we really need 'em?

  • 1970s dissatisfaction with leadership theory and research in explaining effect on motivation &performance

    'Substitutes' theory of leadership (Kerr & Jermier 1978)

  • Are there substitutes for leadership making L-behaviour unnecessary e.g.

    • 'Professional', competent people do not need 'leadership' to perform well and to be motivated. Depends on

      • the individuals, the work, the organisation and its structure, feedback, intrinsic job satisfaction, group cohesion, weak authority or remoteness of the leader

  • Replace/counteract leader behaviour in determining member performance and satisfaction.


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