Transfer Student Success: Building Partnerships Across Departments and Institutions
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Transfer Student Success: Building Partnerships Across Departments and Institutions. Mark Allen Poisel Associate Vice President Student Development and Enrollment Services. Charlene A. Stinard Director, Transfer and Transition Services. University of Central Florida. Why Are We Here?.

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Transfer Student Success: Building Partnerships Across Departments and Institutions

Mark Allen Poisel

Associate Vice President

Student Development and Enrollment Services

Charlene A. Stinard

Director, Transfer and Transition Services

University of Central Florida

Why Are We Here?

  • Develop strong networks, collaborative relationships with community college partners

  • Establish strong partnerships within the university

  • Create effective programming

  • Improve retention rates


  • The UCF Model

  • Collaborative Partnerships

  • Programming for Transfer Success

  • Summary and Recommendations

  • Questions and Answers

University of Central Florida

  • Metropolitan research institution

  • 3rd largest university in the nation

  • 2nd largest university undergraduate population

  • 53,000 students enrolled (45,500 UG)

  • Over 8,000 new transfer students annually

  • 28% of FL CC students transfer to UCF

  • Over 87% of transfers are from Florida community colleges

Vision for Transfer Services





  • Help students before they arrive

  • Work with them during the transition/first semester

  • Help them graduate by providing a solid foundation


  • Transfer Peer Mentors

  • Transfer Student Counseling Manual

  • Monthlycounselor e-mail update

  • Transfer and Transition Services Web site

  • Knight Quest, transfer student guide

  • Orientation Survival Guide

Partnering with Students

  • Peer Mentor Program: students helping students in the transfer process

  • Transfer students, paid 10 hours/week

  • Preparation: pre-admission advising

  • Transition: significant role in transfer orientations, becoming a Knight

  • Progression and engagement: connecting new transfers to the campus community

  • Facebook: partnering with other students

Transfer Student Counseling Manual

  • CD sent to all community/state college advisors

  • Program of study for all majors

  • Available online


Partnering with Colleges

  • Develop advisor ListServ

  • Send monthly reports of UCF news and updates

  • Sample Counselor Update

  • Enlist UCF academic colleges and departments for information

  • Establish important links for timely communications

TTS Web site

  • Resources for prospective students, current students, advisors

  • News and announcements for students

  • Links to other important campus resources

  • NACADA award for Excellence in Advising Technology



  • KnightQuest, transfer student guide

  • Print publication, used by Admissions in recruiting transfer students

  • Contains Transfer Tips and Checklist

  • Contact information for important offices,

    e-mails, Web sites

  • Paper vs. electronic format





ADM = AdmissionsRC = Regional CampusesTTS = Transfer and Transition Services








Consortium Partners

Direct Connect to UCF

  • Guarantees admission for graduates

    • A.A. or A.S. required

  • Four consortium partners

  • Embedded UCF advisors

  • Pre-admission academic advising

  • Early application process

    • Apply at 30 hours earned

  • DirectConnect to UCF

  • Direct Connect Advising

    • On-site at partnering community colleges

    • Programming in preparation for transfer

      • Choosing a major and taking prerequisites

      • Academic plans of study

  • Pre-admission academic advising

    • Two assigned advisors from 30 hours earned

  • Programming for transfer success

  • TransQuest programming



    Collaborative Partnerships

    UCF’s Best Collaborator

    • Regional consortium partners

    • Articulation agreements: shared responsibilities

    • Internal partners

      • Student Development and Enrollment Services Reconsidered

      • Admissions

      • UCF colleges and departments

      • Undergraduate Studies

      • Academic Advising Council

    Programs with Community Colleges

    • Community College Counselor workshops

    • Targeted workshops and programs

      • Faculty collaboration

      • Updates for counselors

  • Collaborative programs

    • GradTrack with Valencia CC

    • Outreach programs for specific majors

  • A Model Program

    • GradTrack at Valencia Community College

    • Community college and university faculty and advisors participate

    • Students invited at 45 hours earned

    • General transfer, admission, financial aid information

    • Advising by major

    Outreach Programs

    • Decision Days at community colleges

    • TransQuest

    • Transfer TableTalk

    • Campus visits and tours for students

    • University Quest with SCC

    • Major-specific programming

    Targeting Transfer Populations

    • Transfer Success Workshop Series

    • Programs targeting at-risk students

      • By major (business, engineering, etc.)

      • By GPA – easing “transfer shock”

      • Minority, low income, first generation transfer students

      • Students with disabilities

  • University-wide collaboration in preparation for returning veterans

  • Articulation

    • An effective tool for transfer transition

    • Academic elements: community college A.S. program, university B.A./B.S. program of study

    • Admission requirements

    • Foreign language admission requirement

    • General Education Program

    • Graduation requirements

    • Agreement terms


    • Institutional Effectiveness Plan

    • Departmental Performance Reviews

    • Satisfaction surveys

      • Students

      • Advisors

      • Faculty

  • Student focus groups

  • Program evaluations

  • Student learning outcomes

  • Recommendations for Partnerships

    • Assess your culture and programs

    • Establish strong internal and external partnerships

    • Arrange joint meetings; partner with your regional institutions

    • Create and implement collaborative programs

    • Get students highly involved in the process

    • Develop a communications plan


    The key to success is developing relationships and working with others


    • National Resource Center

    • NACADA (Clearinghouse)

      • Creating Bridges Between Institutions, Hatton, A., Homer, S. & Park, L. (2009)

      • From Bridges to Coalitions, Harding, B. (2009)

    • Comprehensive state Web resources




    • Jack Kent Cooke Foundation – encouraging transfer to selective institutions

    • AACRAO articulation Web sites for all states

    • National Institute for the Study of Transfer Students


      • Association for the Study of Transfer Students



    Contact Information

    Mark Allen [email protected]

    Charlene A. [email protected]

    University of Central Florida

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