Preparing for EPS2 in your Pharmacy Business Process Change Meeting Becky Gayler CCG Informatics Project Manager. Overview of EPS Release 2. Release 2 Overview. Electronic submission of reimbursement endorsements. Electronic Signatures. Nomination. Electronic cancellation.
Prescribing will not be possible for the following patients:
The following medication is not eligible :
Everyone who dispense prescriptions and / or process patient nomination requests will need a smartcard:
Area Team are arranging for new smartcards to be issued.
For existing smartcard users contact Sussex IT Services 0845 845 4488
EPS Release 2 has three access levels:
Many users, including probably all pharmacists, will be granted all 3.
Special arrangements have been made for locum pharmacy staff to use a virtual national locum organisation code – FFFFF.
Certificates expire every 2 years, you will be given 30 days notice to renew.
How to renew your Smartcard certificates:
You can check your certificates at:
Sign up for alerts:
Local helpdesks (system supplier) will provide first level issue diagnosis, resolution and support, and will be able to establish whether the incident is:
• a local issue (local network failure, prescribing or dispensing system failure)
• a national issue (central Electronic Prescription Service failure, national
Your local helpdesk should also be able to identify which component of
the Electronic Prescription Service is affected by the technical failure. These
• local GP clinical system
• local dispensing system
• prescription token printer
• dispensing token printer
• network connectivity
• national system.
Your local helpdesk will be responsible for any escalation process.
Remember to always obtain and keep and reference log number as this will be required to escalate the issue.
The health care professional should use their professional judgement and base a decision, as to the most appropriate action to be taken, on the information available at the time. Important factors to consider are:
In some cases there may be an urgent need for the patient to receive the prescription items. There are a number of options to consider, including those listed below. In some scenarios, one or more different actions may be appropriate:
If your smartcard is not working you will not be able to access the spine!
The following scenarios give you some solutions to smartcard failures.
Check it is the card and not the reader that is faulty by trying your card in another machine.
Contact Sussex IT Services on 0845 845 4488 and log a call for the attention RA department
Contact Sussex IT Services to report the missing card 0845 845 4488 (9.00 to 17.00 Monday to Friday excluding bank holidays).
Follow your local Business Continuity plan
The following scenarios are based on the local clinical system being down or the server has failed
them to produce hand signed paper prescriptions
Remember! You need to consider factors such as clinical need of the patient, the time it will take to resolve the problem and the communications required
Provide information to patient, capture data and update at a later time (informing the patient that the nomination may not be recorded within the usual timeframe)
Ask patient to set the nomination at any other EPS Release 2 enabled dispensing site
Ensure you know how to log calls to your supplier and know their escalation procedures
Pharmacy: Escalation procedures should be obtained from your supplier. It is important to: