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WebEx Pilot Rollout

WebEx Pilot Rollout. April 30, 2009. Background. During the March 2009 RMS Leadership meeting it was suggested that RMS may want to consider the use of WebEx conferencing for some of its Working Group and Task Force meetings.

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WebEx Pilot Rollout

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  1. WebEx Pilot Rollout April 30, 2009

  2. Background • During the March 2009 RMS Leadership meeting it was suggested that RMS may want to consider the use of WebEx conferencing for some of its Working Group and Task Force meetings. • Retail Client Services accepted the action item to research the availability of using WebEx for selected meetings and run a pilot program to determine the effectiveness of WebEx conferencing in supporting these goals. • The goal of this pilot is to identify if WebEx conferencing could reduce travel expense for Market Participants and ERCOT employees and increase participation and interaction in the stakeholder process for these meetings.

  3. Pilot Program • Due to resource constraints, the WebEx conferencing pilot program will be limited to working groups and task force meetings that are currently supported by facilitators from Retail Client Services. • During March and April time frame, all Retail Account Managers obtained WebEx licenses and were trained on facilitating WebEx conferences. • During the April and May time frame, Retail Client Services meeting facilitators will discuss the availability of using WebEx conferencing with their working group and task force leadership to identify meetings where the WebEx conferencing could be made available. • The Pilot is expected to run through the end of 2009, at which time a cost benefit analysis will be conducted to determine the future offerings of WebEx conferencing.

  4. Pilot Metrics • A survey will be sent to all participants following each WebEx conference to assess their satisfaction in using the service. • Survey results will be compiled by Retail Client Services and used in the final cost benefit analysis.  

  5. Survey Questions • Were you able to connect to the WebEx and dial-in and view all presentations using the information provided without difficulty? • Yes/No • If No, please describe your experience (description box) • Did the WebEx improve your ability to participate and interact during the meeting? • Yes/No • If no, please explain • Please provide any cost savings you had as a result of using WebEx? (comment box) • Based on your WebEx experience in this meeting, would you attend future meetings via WebEx in lieu of in-person? • General Comments (comment box) • Email/Meeting/Date (required) • This will allow additional assistance for issues or contact for additional explanation of comments if needed

  6. Survey Location The survey can be completed by navigating to: http://www.surveymonkey.com/s.aspx?sm=beyW7aF4WNgBvpx_2fjrQo_2fQ_3d_3d

  7. Questions

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