5020, Sec 38 (W) Chandigarh | indivirtus

1. INDIVIRTUS HEALTHCARE SERVICES (P) LTD. 5020, Sec 38 (W) Chandigarh | www.indivirtus.com

2. ABOUT US Indivirtusis a CRO which offers real time cost effective solutions to healthcare industry. We help the healthcare professionals and industry to maximize their efficiencies in its core competencies while helping them grow their business. This helps you to remain focused to your key areas while outsourcing the work of following key areas to experts at Indivirtus and synergize your operations: • Medical reporting & data analysis • Scribing • Insurance billing • Pharmacovigilance

3. Helps to maximize your efficiencies in its core competencies and helping you grow your business. • Helps you to remain focused to your key areas while outsourcing the work on medical reporting and billing to the experts and synergize your operations. • Have the state of art facilities and fully secured migrations framework for Medical Scribe and Medical billing. • Ensures total client satisfaction. • Highly experienced and dedicated team for complete documentation using high end hardware and software to provide speedy solutions.

4. Provide real time reporting and data analytics Reduce costs of operations Delight the customer Reduce cost of hiring, burden of employees, their cost of training Improve business outcomes Provide value added services Enhance productivity Optimize resources

5. To be among the top ten globally competent medical and health economics consultants capable of providing timely and accurate solutions with highest integrity to delight our customers, while also providing a challenging and growth-oriented environment to our team of experts having a great sense of pride and achievement. VISION To facilitate our customers with quality outcomes and financial prudence by creating and nurturing a team of highly competent and innovative professionals, employing state of the art technology, by optimal utilization of human capital, with dedication to fulfil the needs of our valued customers and deliver complete customer satisfaction with precise finesse and excellence. MISSION Indivirtus is committed to excellence, to uphold the integrity of health economics and medical billing, to ensure world class quality and excellent customer service. We endeavour to achieve this niche position through constant innovation, up gradation and customer satisfaction while operating under an effective quality management system that fulfils the needs of our customers with cutting edge technology. QUALITY POLICY

6. SECURITY AND CONFIDENTIALITY • 100% compliance with Health Insurance Portability and Accountability ACT (HIPPA) of 1996, by following below mentioned parameters: • Since data is very sensitive and confidential, we work on fully locked terminals which do not have floppy/CD/DVD drive and USB port. • Even the personal mails Ids are blocked. • Use the most advanced technology to handle the secrecy of data. • Restricted remote access to the client’s software application inaccessible by any other team member. • Dedicated IT team to monitor possible online threats, ensuring physical as well as network security. • Data, software, hardware and network in log ration ensures that information is exchanged in secured manner. All the modifications made by each and every individual are logged to ensure foolproof checks and balances, thereby ensuring complete data security. • Physically guarded facility.

7. MEDICAL SCRIBE: WORKING WITH US DOCTORS IN REAL TIME • Medical Scribe is a trained and certified professional who manages data of patients in n electronic medical record. • This is a new way of creating and maintaining the EMR by the scribe seating away from the clinic /hospital in a HIPPA complaint area in real time. • Physicians are under tremendous pressure to maintain the detailed EMR thus reducing their time spent with the patients. • This reduces the number of patients seen, adversely effecting the revenue generation. • Scribe is an extended hand to the physician to maintain EMR making the physician free to examine more number of patients leading increased revenue generation. • Scribe helps to reduce mental burden of the physician keeping him more agile. • Scribe is trained for following HIPPA guidelines, Scribe Fundamentals, Anatomy and Physiology, Medical Terminology, Pharmacology and Diagnostic Imaging, Medical Coding, Electronic Health Records, Case Presentations and Medical Charting

8. JOBS PERFORMED BY SCRIBE • Completing thorough and complete documentation on the same day. • Data is managed securely in EMR in real time. • Entre CPT/ICD codes for billing. • Process e-prescription and orders. • Generate referral letters. • Recording complete and accurate data of each patient seen. • Helping the physician to review the medical history during patient visit. • Following the instructions of physicians while creating and maintaining the EMR. • Maintaining the record of pathology labs and imaging studies.

9. BENEFITS OF USING MEDICAL SCRIBE • A physician can save time spent on documentation. • Allows physician to examine more patients with full dedication. • Improves physicians productivity in term of patients seen thus generating more revenue. • Save time and workload • Reduces burden of recruitment of staff • Improves patient satisfaction. • Reduces patient wait time. • More number of patients can be treated.

10. OUR SCRIBES CAN ASSIST Scribe Management Company (Contracted Service) Healthcare Organizations Physicians Independent Practitioner

11. ELIGIBILITY VERIFICATION • If a patient is ineligible for benefits because policy has been terminated or modified. Unfortunately, Eligibly verification is one of the most neglected elements • This challenge is even greater with changing insurance rules and guidelines, and the flood of newly insured patients and patients who are changing plans. • To improve cash flow, physicians need to verify eligibility and benefit coverage before claim submission. • Indivirtus helps dramatically reduce accounts receivable cycle and increase revenue. • Increases the number of “clean” claims that are sent to insurers (i.e., claims that are both complete and are only for patients who are eligible for benefits). • Reduce denials. Minimize delayed payments. Improve patient care and satisfaction. • Enhance workflow. Save time.

12. MEDICAL BILLING • Eligibility Verification • If a patient is ineligible for benefits because policy has been terminated or modified. Unfortunately, Eligibly verification is one of the most neglected elements • This challenge is even greater with changing insurance rules and guidelines, and the flood of newly insured patients and patients who are changing plans. • To improve cash flow, physicians need to verify eligibility and benefit coverage before claim submission. • Indivirtus helps dramatically reduce accounts receivable cycle and increase revenue. • Increases the number of “clean” claims that are sent to insurers (i.e., claims that are both complete and are only for patients who are eligible for benefits). • Reduce denials. Minimize delayed payments. Improve patient care and satisfaction. • Enhance workflow. Save time.

13. CREDENTIALING PROCESS Indivirtus provides physician credentialing services to organizations large and small. We give providers the flexibility to choose the credentialing and enrolment package that fits their individual needs. ERA (Electronic Remittance Advice) enrolment EFT (Electronic Funds transfer) enrolment Address changes/updates. What we offer

14. CODING (ICD AND CPT) • Proper reimbursement is possible only when the services are coded accurately in the claims. • AAPC-certified professional coders to handle your ICD-10 and CPT coding needs. • This helps you manage your revenue cycle better. • We keep abreast of AMA and CMS guidelines and assign the latest medical codes for the services you provide to your patients. • Our customized, HIPAA-compliant services cover all medical specialties.

15. DATA ENTRY Demographic Entry Charge Entry Payment Posting  Specialists enter patient demographic details such as name, date of birth, address, insurance details, medical history, guarantor etc as provided by the patients at the time of the visit. For established patients, we validate these details and necessary changes, if any, are done to the patient records on the practice management system. The fee schedules are pre- loaded into the practice management system. CPT and ICD-10 codes are entered into the system. The billing specialists ensure that all details have been provided in the claim and ready to be filed. All claims in the system are examined and priorities are set. First the claims close to their filing limits, and then work down from the age of the claim. Periodic follow-ups over phone, email and/or online is done to get the status of each claim submitted to the insurance company.

16. CLAIM SCRUBBER We have scrubber in place to ensure your claims are clean before they submitted to payers. These scrubbers ensure Correct Format of data (SSN, DOB etc), Check coding rules (CCI edits, LMRP, LCD rules) and Payer specific billing rules. These scrubs accelerate the speed of collections by avoiding denials and delays. They also increase collections by minimizing the volume of “re-work” and allowing billing staff to focus their efforts on pursuing true collections and improvement opportunities and not simply resubmitting claims that should have been paid the first time. As a result, over 90% of claims submitted are paid upon first submission.

17. AR FOLLOW-UP • Cash flow is key. Your days in AR, or revenue cycle time, has a significant impact on your bottom line. • Indivirtus submits your claims faster with fewer errors, so you receive payment from payers in the shortest amount of time. • Our success comes from accurate, timely and professional billing followed by serious A/R follow up and collection activity with dedicated professionals. • Each claim is meticulously tracked and followed up by our trained and experienced medical billing AR staff until the payment is received. We have dedicated AR managers to follow up with payers and patients. • We take care of all the critical functions involved in AR management including filing of appeals, assessing insurance low pays, updating insurance contracts, managing unapplied balances, managing refunds, and processing patient statements and delinquency letters.

18. Reporting (Daily/Weekly/Monthly) • We provide medical billing and coding services with utmost security, following all HIPAA regulations to protect your sensitive data. We provide daily, weekly and monthly reports on payment and charges, accounts receivables, reimbursement, procedure code analysis, insurance analysis, payment analysis, bulk pending issues and denials. • Once you are our valued client, we can give you customized Daily Reports – These include daily call status, daily billing status, collection receipts, gross AR on that date, total value of insurance receipts, and write offs. We provide all information on what is necessary to run your daily operations smoothly. • Weekly Reports – These include a daily and weekly call status, daily and weekly billing status and collection status. We also provide information on what is necessary to run the weekly operations. A bi-weekly telephone meeting can be conducted to evaluate progress. • Month End Reports – These allow us to assess the momentum that has been achieved in a month and/or see where there is a pattern of non-payment. Monthly meetings and on request video conferencing will be conducted.

19. OTHER SERVICES We have a contracts with third party vendors to submit patient statements, collection letters and online payment portal for patients. So that patient can pay their bill through online payment portal. We also offer the Third party collection agency services to collect uncollectible patient payments.

20. Contact us: upendra@indivirtus.com veena@indivirtus.com +91-9814133808 www.indivrtus.com