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Listening Orientation

Listening Orientation. Belief that person has capacity for self-insight and problem solving “how does this person see themselves and their situation”? Empathy – understanding others’ thoughts and feelings Realness – openness and frankness on part of coach

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Listening Orientation

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  1. Listening Orientation • Belief that person has capacity for self-insight and problem solving“how does this person see themselves and their situation”? • Empathy – understanding others’ thoughts and feelings • Realness – openness and frankness on part of coach • Concreteness – focussing on specifics and not generalities • Deviate – if required, ask for an opinion

  2. Reflective Technique • Technique for clarifying and re-stating what a person has said: • Increases the listener’s understanding of the other person • Helps others clarify their thoughts • Reassures others that listener has heard • Principles • More listening than talking • Responding to what is personal and not impersonal • Restating and clarifying what the other has said • Trying to understand feelings and not just facts • Working to understand others’ frame of reference • Responding with empathy.

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