Listening. We have two ears and one mouth so that we can listen twice as much as we speak. ~ Epictetus. Of the time spent communicating each day, 45% is devoted to listening. Usually a person only remembers about 50% of what is said to them.
We have two ears and one mouth so that we can listen twice as much as we speak. ~ Epictetus
So that means you typically forget about 75% of what you hear.
Definition of Listening:
It is a physical and psychological process that involves acquiring, assigning meaning, and responding to symbolic messages from others.
Why is listening important?
FACT or FICTION??
Listening and hearing are the same thing.
Hearing is the first step but doesn’t mean you understand what you hear.
Listening is easy.
Listening is a complex process that requires energy, effort, and skills.
Listening develops naturally.
Learned skills and behaviors that can be improved.
Anyone can listen well if he or she really tries.
Without needed skills, may not be able to listen effectively.
The speaker is primarily responsible for the message sent.
Speaker and listener share the responsibility. A listener may have to make up for a sender’s lack of ability.
If that’s what I heard, then that’s what you said!
Cannot assume you have understood messages correctly. Must clarify as necessary.
Attitude and listening are unrelated.
Attitude is a very important factor.
People remember most of what they hear.
Listening and memory are related, but not remembering may or may not be related to faulty listening.
Steps in the listening process
You first respond emotionally, then intellectually. Then you decide how to respond.
Your knowledge, attitudes, values, beliefs and self-concept influences your perception.
Listener’s internal emotional and intellectual reaction to a message.
Your own needs, interests, attitudes, and knowledge affects your choice to pay attention.
Decoding and assigning personal meaning to the message.
Not everyone hears the same way. Men actually prefer certain frequencies.
The act of choosing consciously or subconsciously to focus attention on the message.
Usually involves hearing which is the reception of sound.
Listening for fun.
Used when listening to lectures in class.
Used in social situations like concerts, plays or sporting events.
Used when listening to announcements or getting directions.
Goal is enjoyment and helps a person to relax.
Used when you need to remember something important.
Listening to enjoy or appreciate a speaker’s message or performance.
Listening to comprehend ideas and information in order to achieve a specific purpose or goal.
Kinds of Listening
Listening to understand, participate and enhance a relationship.
Listening to understand, analyze, and evaluate messages.
Usually used in interactions between two people or a small group.
Used when receiving and evaluating persuasive messages.
Goal is to develop understanding and appreciation of the meanings & feelings of sender.
Use when you must make decisions.
You try to put yourself in another person’s place, but not necessarily agree with them.
It should make you think.