Doing More with Less: How E-Learning Helps in a Down Economy

2. Doing More with Less: How E-Learning Helps in a Down Economy Leslie Mariner, Vice President Essential Learning International Association of Jewish Vocational Services Annual Conference May 17, 2009

3. E-Learning “Technology-enabled learning directly influences an organization’s performance, accountability, and effectiveness. Good training is critical to the health of your organization and correlates directly with your clients’ outcomes.”

4. Overview Three themes we’ll discuss today: Industry economic climate Operational demands E-Learning technology E-Learning to meet strategic objectives

5. Down Economy Factors impacting agencies include: Downsizing Shrinking revenue Clients’ stress increases demand for services Increased pressure on stressed staff resources

6. It’s Still the Economy! The spiral continues: Turnover Decreased training resources Undertrained staff = disempowered clients Doing more with less requires more effective workforce training

7. “Train Pain” As resources and revenue have continued to shrink, agencies are under even more pressure than ever to show results. No decrease in training mandates - Regulatory and Compliance Multiple layers of accountability accreditation licensure continuing education requirements

8. Financial Crisis - Impact Hiring, training, and replacing staff cost time and money As funding shrinks, staff time becomes a premium Regulatory and CE requirements remain high The demand for evidence-based practices is increasing Training vs. reimbursable productivity How to do more with less?

9. Survival in Tough Times “The definition of insanity is doing the same thing over and over again and expecting different results.” Albert Einstein Flexibility allows for adaptability “Training as usual” and “business as usual”

10. Organizational Strategies Organizations/Agencies that: Align their workforce with strategic initiatives Empower their workforce with resources Maximize their available resources Put their training where their mouth is! … will thrive even during the toughest times.

11. What is E-Learning? Digital knowledge and skills acquisition Multimedia content delivery Learning Management System (LMS) Blended approach

12. What is E-Learning? More than just reading on-line • High Quality, interactive on-line courses • Developed by Instructional Technologists • Based on adult learning principles & research • NOT – journal and research articles • NOT – just a power point with voice over • Learning Management System as a management tool • Multi-Media – Social Networking

13. E-Learning Retention and Results E-learning over traditional classroom demonstrates up to 60% faster learning curve up to 50% higher content retention 56% greater gains in learning consistency of learning was up to 60% better training compression was up to 70% faster

14. Training the ‘Net Generation’ Old model- recruit, train, supervise and retain New model - initiate, engage, collaborate and evolve

15. E-Learning 2.0 Education through Collaboration Community Forums/Discussion Boards Wikis Blogs/Journals Social Bookmarking Social Networking Learning Micro-Communities

16. Supervision E-Learning enhances supervision by: shifting content knowledge training to online training focusing supervision on skills training and performance deficits better skills development – better client outcomes using automated LMS to assign and track trainings, which allows more face time with supervisees

17. LMS Technology A Learning Management System (LMS) is a training tool that: Is evidence-based Ties learning to employee performance -pre/post test data analysis -item analysis Increases compliance with regulatory compliance and training requirements -compliance training for risk management -sexual harassment, confidentiality, ethics, etc. Cross-walks Saves money and time by consolidating data

18. Analyze • 10 Question Pre-Test - Results by Question

19. Item Analysis • Pre-Test results by question. *Table retrieved from item analysis report.

21. Improve • 10 Question Test - Results by Question

22. LMS Technology A Learning Management System (LMS) also : Rapidly assigns and tracks new mandates -warning alerts -survey tool Tracks and manages staff professional development- career path hierarchy Puts your own training content “online” – Share and standardizes training content across agencies

24. E-Learning Facilitates Strategic initiatives Examples Tennessee Managed Care – Agency Audit Compliance GA Paraprofessional Certification Irwin Siegel Risk Management AK Children’s Services Providers Baseline Case Manager Assessment AZ Behavioral Health Translator Training

25. Consumer Empowerment and Recovery Community Access Sites: Promote use of self recovery tools Create opportunity for self education Empower consumers and their families Reduce demand on services and staff Foster self-empowerment through social networking

27. Social Networking Sites Connecting individuals, organizations, and ideas Examples include: An agency planning to train on “Trauma Informed Care” Therapists can consult group forum to share ideas, experiences, outcomes etc. A “virtual group” for adolescents aging out of foster care and moving in to adult system CASRA Classroom

28. Benefits of E-learning Compared to Traditional Learning Time saved Accessibility Just in time Unlimited learning options Self-paced Convenience Effective for diverse learning styles Easily customized Lower costs New skills and technology

29. E-Learning ROI E-Learning has been shown to: Save Time Yielded time savings of 35-45% over traditional classroom instruction while obtaining equivalent or better gains in learning retention and transfer Save Money E-learning can cut the travel and entertainment cost associated with training from 50% - 80% Off-the-shelf multimedia training savings in the first year increase to an average of 45%

30. Potential Savings • Orientation/First year Training • 8 new hires per month/48 hours of training 4,608 training hours @ $11/hr. $50,688 • 60% of training shifted to online 2,765 hours reduced by 50% $15,206 savings in paid training time

31. Ongoing Training • 150 employees – 24 hours of training 3600 hours of paid training @ $11 $39,600 in paid training time • Shift 75% to online 2,700 hours reduced by 50% $14,850 savings in paid training time

32. Other Savings • Travel time to attend training • Replacement costs • Covering staff while they attend training • Non-productive manager’s time • Chasing, documenting, teaching, scoring, traveling, scheduling, compiling, etc. • Clerical Support • CEU Reimbursement

33. Case Study Archway Station, Inc. is a private nonprofit corporation operating in Allegany County, Maryland whose CFO, Gil Frankenberry, noted that “My agency certainly saved money by being able to train one or two or four or ten staff on one particular topic without paying an average of $50 to $200 per person to send someone to a full day training session. We figured we spent on average $125 per employee to send one person to a live training and we typically sent employees to two trainings a year, so this was costing us about $250 per employee per year. In one year we could spend up to $11,875 to send all of our 95 employees to live training. Now this cost is reduced by more than 40% by incorporating e-learning into our training program.”

34. E-Learning Technology Benefits E-Learning and LMS technology give you: Well-trained, empowered staff Less time/Fewer resources spent on training Greater flexibility in training provided More time for face-to-face attention Enhanced training compliance Decreased turnover

35. Conclusion E-Learning benefits for IAJVS include: Existing IAJVS training needs Maximizing ROI of training dollars Management resource that will give you “more bang for your buck” Tightening linkages among IAJVS agencies and consumers with social networking