The Global Virtual Classroom 5 Keys to Success Darlene Christopher LEARNING OFFICER, WORLD BANK

1. The Global Virtual Classroom 5 Keys to Success Darlene ChristopherLEARNING OFFICER, WORLD BANK

2. Learning Objectives 1. Examine the virtual classroom from the global participant perspective 2. Develop strategies to adjust content, images and exercises for a global audience in a virtual classroom 3. Use best practices to avoid common mistakes when delivering training in a virtual classroom to global audiences

3. Producer Subject Matter Expert Web Conference Participant view Audio

4. T&D Magazine: Feb 2011 Infoline: Nov 2011

5. Your Experience with Virtual Classrooms 0 - 3 years 4 – 6 years 7 + years

6. Why Bother?

7. 5 Keys Content Facilitation Learning & Communication Styles Preparation Logistics

8. Adjust Content Trim content used in classroom Spread reduced content over more slides/use slide builds Add graphics Check for culturally appropriate content

9. Wheel of Fortune What Good Writers Do

10. Guess the Words The boxes below represent two words. When it’s your turn, guess a letter you think is in either word. The first person to guess the phrase wins. Clue: What Good Writers Do

11. Summer E-Learning Series Course 1: Investment Lending Course 2: Financial Management Course 3: Safeguard Policies Course 4: Procurement Course 5: Development Policy Lending

12. August E-Learning Series Course 1: Investment Lending Course 2: Financial Management Course 3: Safeguard Policies Course 4: Procurement Course 5: Development Policy Lending

13. Adjust Images Do your images reflect the cultural and ethnic identity of the audience?

14. Add Interactivity Polls Status Icon Changes Whiteboarding Chat

21. 2. Facilitation Clear and precise Pace Language/cultural awareness International English

22. “Maria, play devil’s advocate and respond that statement.” “Close, but no cigar.” “She kept her nose to the grindstone.” “Don’t have a cow.”

23. Facilitation Team

24. 3. Learning & Communication Styles We learn and communicate in different ways Perceptions of role of student/teacher

25. Cross Cultural Communication When Cultures Collide by Richard Lewis

26. Learning Styles David Kolb: Experiential Learning Match diversity with diversity

27. Cultural Dimensions GeertHofstede

28. 4. Preparation (Rehearsal) Facilitation team Mock audience

29. Rehearsal Tips Rehearse in the location of the formal launch Include someone from the target country in your mock audience Practice the first three minutes until they are flawless Rehearse exercises Develop back-up plans

30. 5. Logistics

31. Do all countries observe daylight saving time? Of the countries that observe daylight saving time, do they do it at the same time? Is the work week Monday – Friday for all countries?

32. 5. Logistics Time Zones International Holidays Workweek Audio Considerations

33. Planning: Logistics Time Zones www.worldtimeserver.com/ International Holidays www.qppstudio.net/publicholidays.htm Work Week http://en.wikipedia.org/wiki/Workweek

34. Resources • Books • Virtual Classroom Basics – Cindy Huggett • Great Webinars – Cynthia Clay • Synchronous Trainer’s Survival Guide – Jennifer Hofmann • Blog • webconferenceguru.com • Twitter • @darlenec @klmonline • @cindyhugg @presentationzen • @colinsteed