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October 28, 2008

THE LEADING GLOBAL PROVIDER OF COMPREHENSIVE TESTING AND ASSESSMENT SERVICES. Perspectives on the Uniform CPA Examination: Report from Prometric. Victor Carter-Bey Director/Team Lead - Prometric Financial Services Segment. October 28, 2008. Agenda. Prometric Overview

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October 28, 2008

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  1. THE LEADING GLOBAL PROVIDER OF COMPREHENSIVE TESTING AND ASSESSMENT SERVICES Perspectives on the Uniform CPA Examination: Report from Prometric Victor Carter-Bey Director/Team Lead - Prometric Financial Services Segment October 28, 2008

  2. Agenda • Prometric Overview • Improving the Candidate Experience • Enhancing Test Center and Exam Security • Exam Volumes

  3. Prometric Background • Test Delivery, Development, and Assessment Company • Founded in 1990 • Headquartered in Baltimore, MD • Test sites in over 135 countries • 3000 employees worldwide • Serves clients in six primary market segments • IT, Financial, Healthcare, Academic, Government, and Professional Associations • Wholly-owned, independently-operated, for-profit subsidiary of Educational Testing Service (ETS)

  4. Improving the Candidate Experience: “Test Center of the Future” “Green” – lower energy demands Flat screen monitors, smaller PCs Client viewing area Beta lab • Layout and furniture affords Test Center staff with improved visibility • Privacy screens block peripheral lines of sight • 525% more usable desk space for candidates

  5. Improving the Candidate Experience: via the CPA End of Exam Survey Data • Survey was changed in Oct 2007 to better assess the impact of the testing equipment on the candidate’s experience • Survey data are now being used to drive improvements within all Prometric Test Centers

  6. Enables CPA candidates to become familiar with the Test Center Experience BEFORE exam day Improving the Candidate Experience: Prometric Test Drive Program • 30 Minute Appointment with 15 Minutes of Seat Time • Identity Management (Biometrics) Check-In • Image Capture • Exposure to Prometric Test Driver • Tutorial • Non-CPA Specific Items • Survey • End of Test Report • Check Out

  7. Enhancing Test Center Security via Technology Multiplexers at every proctor station allow for clear visual monitoring of every candidate. Electronic monitoring is coupled with a walk through by proctors every 8 to 10 minutes.

  8. Enhancing Exam Security: Candidate Identity Management (Biometrics) • Candidate Identity Management Solution (Biometrics) was implemented for the CPA program in January 2008 • Fingerprints and Images captured successfully over 97% of the time • Identity Management solution is in place throughout Prometric’s global test center network (where permissible by law) • Prometric’s Security and Legal Team (with input from NASBA and AICPA) works daily with our partner, Choicepoint, to make certain that candidate data and personal information are safeguarded via world-class security measures • Capture Candidate Information from ID • Capture Fingerprints • Scan & Validate ID 8

  9. Exam Volume Growth: Month-over-Month *Source – Prometric Scheduling and Registration System (USR)

  10. Testing Patterns – Volume Seasonality *Source – Prometric Scheduling and Registration System (USR)

  11. Testing Patterns: Window-over-Window *Source – Prometric Scheduling and Registration System (USR)

  12. Thank You victor.carter-bey@prometric.com (Team Lead for the CPA Program) kimberly.farace@prometric.com (Account Manager for the CPA Program)

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