Interpersonal Non-Verbal

1. Interpersonal Non-Verbal

2. What does the textbook mean when it says: Most nonverbal behavior is not codified. . . a particular behavior can have many meanings. . . depending on the user’s • personality, • family influences, • culture, • the context of the communication, • or, the relationship of the nonverbal behavior to the verbal message. Pg. 115

3. Verbal Communication Nonverbal Communication • The words we use • Actions, vocal qualities, and activities that typically accompany a verbal message

4. 65%Social Meaning is nonverbal behavior (Burgoon, Buller,, & Woodall, 1989, p. 155)

5. 93% of emotional meaning of messages is nonverbal. Mehrabian (1972)

6. Show Off Time

7. Anger

8. Disgust

9. Embarrassment

10. Elation

11. Dispair

12. Contentment

13. Loneliness

14. The Nature ofNonverbal Communication Affective Ambiguous Continuous Multi-channeled

15. Group Activity

16. Functions ofNonverbal Communication Verbal Communication Substitute Complement Contradict

17. When nonverbal and verbal contradict, we tend to accept the nonverbal inference.

18. Nonverbal Communication Everything except the words! • Facial expression and eye contact • Kinesics (body motion) • Proxemics and personal space • Artifacts • Touch (haptics) • Paralanguage • Chronemics (time) • Physical characteristics

19. Gender related nonverbal rules • Men & women have different nonverbal rules. • What can men do that women can not? (nonverbally) • What can women do that men can not? (nonverbally)

20. Mrs. Doubtfire

21. Uses of Body Motion • Emblems • Illustrators • Affect display • Regulators • Adaptors • Courtship readiness cues: • Preening behavior • Positional cues • Actions of appeal or invitation

22. Emblems • Nonverbal gestures that take the place of a word or phrase Microsoft Photo

23. Illustrators Nonverbal gestures that complement what a speaker is saying Microsoft Photo

24. Affect Displays • Facial expressions and gestures that augment the verbal expression of feelings Microsoft Photo

25. Regulators Facial expressions or gestures that are used to control or regulate the flow of a conversation Microsoft Photo

26. Adaptors • Body motions that are used to relieve tension Microsoft Photo

27. Is everyone awake?

28. 5 Students have used up their 3 absences!

29. Smile Smiling is one of a very limited number of “pancultural” nonverbal behaviors. • Intensify • Deintensify • Neutralize • Masking.

30. Facial Expressions • Intensify – exaggerate our facial expressions to fit the situation, i.e. smiling at a wedding. • Deintensify – when we want to control or subdue an expression, when you found out you got into law school and your friend did not. • Neutralize – avoid showing any facial expressions to appear neutral, i.e. judges at a gymnastic event. • Masking – when you want to conceal our real emotion, i.e. when your significant other buys something and you want to conceal your anger by looking excited.

31. Activity

32. Directions: Identify three examples of situations where you employed each of these facial management techniques when controlling your facial expressions.

33. Directions: Identify two examples of situations where you employed each of these facial management techniques when controlling your facial expressions.

34. Facial expression is the strongest nonverbal communicator Of the face the eye communicates more than any other feature. “Our faces are the windows to the world.”

35. Eye Contact The majority of people in the United States and other Western cultures expect people to look them in the eye when communicating. Microsoft Photo

36. Eye Contact • Japanese direct their gaze to a position around the Adam’s apple. • Chinese, Indonesians, and Mexicans lower their eyes as a sign of deference. • Arabs look intently into others’ eyes showing keen interest. Microsoft Photo

37. Paralanguage Vocal communication minus the words Pitch Volume Rate Quality

38. Touch • Touching and being touched are essential to a healthy life • Touch can communicate power, empathy, understanding Microsoft Photo

39. Self-Presentation • What message do you wish to send with your choice of clothing and personal grooming? Microsoft Photo

40. Dress & Artifacts • How do you dress? • Comfort & protection • Modesty • Cultural Display • What artifacts do you display? Microsoft Photo

41. Time • How do we manage and react to others’ management of time • duration • activity • punctuality Microsoft Photo

42. Polychronic and monochronic variations of time exist within cultures. Should we ask polychronics to conform in the workplace?

43. Smell • Our sense of smell is very personal. • Our sense of smell often dictates how we perceive others from different cultures. • Variations: • Deodorants • Soaps • Perfumes • Body lotions

44. Proxemics - how we use the space around us - our environment Intimate distance, up to 18”, is appropriate for private conversations between close friends. Personal distance, from 18”- 4’, is the space in which casual conversation occurs. Social distance, from 4’ – 12’, is where impersonal business such as job interviews is conducted. Public distance is anything more than 12’

45. Personal Space at Work • Your office • Your desk • A table in the cafeteria that you sit at regularly Microsoft Photo

46. Color Influences Communication Red excites and stimulates Yellow cheers and elevates moods Blue comforts and soothes Insome cultures black suggests mourning In some cultures white suggests purity

47. Nonverbal Signals Vary from culture to culture Microsoft Photo

48. What does this symbol mean to you? • In the United States it is a symbol for good job • In Germany the number one • In Japan the number five • In Ghana an insult • In Malaysia the thumb is used to point rather than a finger -Atlantic Committee for the Olympic Games

49. To improve our communication . . . We need to monitor our own nonverbal communication and exercise care in interpreting that of others.

50. Nonverbal Expectancy Violation Theory Independently read pages 125-6, “Nonverbal Expectancy Violation Theory.” Consider its implications.